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Capistrano Mazda - Service Center
San Juan Capistrano, CA
547 Reviews
547 Reviews of Capistrano Mazda - Service Center
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August 08, 2019
Service Staff Your service receptionists lack technical knowledge and a customer orientation focus. I am forced to seek answers to my technical questions elsewhere. Your service receptionists lack technical knowledge and a customer orientation focus. I am forced to seek answers to my technical questions elsewhere. I am used much better service and prefer a technical advisor. More
by reviewer
Verified CustomerEmployees Worked With
Bonnie, Alex Hernandez
August 03, 2019
Excellent From arriving to my departure everyone was courteous, kept me informed, and made me feel comfortable. Thank you so much for everything-I plan to retur From arriving to my departure everyone was courteous, kept me informed, and made me feel comfortable. Thank you so much for everything-I plan to return More
by lacasper
Employees Worked With
Paige
August 02, 2019
Took care of the problems We really needed a courtesy vehicle, however you don't take reservations. First come, basis. When we were there at 5:30 PM hoping to get a vehicl We really needed a courtesy vehicle, however you don't take reservations. First come, basis. When we were there at 5:30 PM hoping to get a vehicle, there were none available. Rick Katz spoke to the service manager and he was able to come up with a courtesy vehicle. We greatly appreciated you going out of your way to address our situation. This is what a great dealership is all about..............Thanks again. More
by Richard.G.Helgeson
July 22, 2019
Friendliness Most of the staffs are very accomodating. They help me for what I need. They explain it well for their services. I like it much. Most of the staffs are very accomodating. They help me for what I need. They explain it well for their services. I like it much. More
by v.raf22
July 17, 2019
Not very happy Service provider did not do what she promised Car was supposed to be washed as advised but it was not done. Please do not tell your customer things Service provider did not do what she promised Car was supposed to be washed as advised but it was not done. Please do not tell your customer things that you’re not able to do More
by HVAS99
Employees Worked With
July 16, 2019
all good Good service, staff is helpful, work on the car well done, car dashboard/computer info was updated, service done in a timely manner. Thank you! Good service, staff is helpful, work on the car well done, car dashboard/computer info was updated, service done in a timely manner. Thank you! More
by ICAPANO
Employees Worked With
July 12, 2019
Review of Service on 7-10-19 I rated your service center with a 5-star rating because: A. Service Writer Cyrena Moreno, very friendly and knowledgeable about the service needs I rated your service center with a 5-star rating because: A. Service Writer Cyrena Moreno, very friendly and knowledgeable about the service needs for my vehicle. Cyrena also up to speed with the "Open Recall" I had on my car. B. Hector Arvizu, thee mechanic who repaired my car, did a thorough job fixing all needed services. C. Waiting room, comfortable More
by avrammichael215
July 11, 2019
Great service Everyone was friendly, dealership was clean, service was completed in the time and for the amount that was mentioned. Highly recommended this dealersh Everyone was friendly, dealership was clean, service was completed in the time and for the amount that was mentioned. Highly recommended this dealership to anyone! More
by Nick
Employees Worked With
Paige
July 11, 2019
Cyrena was a godsend I called Mazda when my car wouldn't start letting them know I was going to have AAA tow it in. They were ready to accept it, process me through quick I called Mazda when my car wouldn't start letting them know I was going to have AAA tow it in. They were ready to accept it, process me through quickly and thoughtfully and they even had a courtesy car waiting for me. The way they conducted business was fair and the outcome did not have unwelcome surprises. Very happy with their service and the how quickly they were able to help me. More
by Lindseyclan
Employees Worked With
July 10, 2019
Staff is very professional and caring. In spite of a rather small hidden location of this Mazda center, the service is excellent, staff is very cordial and the mechanic came out to explain In spite of a rather small hidden location of this Mazda center, the service is excellent, staff is very cordial and the mechanic came out to explain to me what the problem was with my car and how will be fixed, just the way my patients expect me to do when they come to visit me. Thanks, Dr. B. More
by ALIBEHZADNIA
