Capital CDJR of Indian Trail

I am extremely disappointed with Capital Chrysler Dodge Jeep Ram of Indian Trail, NC, and their misleading advertising practices. I attempted to purchase a brand-new 2027 Ram ProMaster 2500 High Roof Va Jeep Ram of Indian Trail, NC, and their misleading advertising practices. I attempted to purchase a brand-new 2027 Ram ProMaster 2500 High Roof Van, VIN 3C6LRVDG3VE558941, which was clearly advertised on their own website for $42,506. Their website provided a detailed breakdown: MSRP: $57,615 Dealer Discount: $14,508 Internet Price: $44,006 National Bonus Cash Rebate: $1,500 Advertised Price: $42,506 However, when I contacted the dealership to purchase the vehicle at the advertised price, THEY REFUSED TO HONOR IT! Their excuse? They claimed the advertised price was ONLY for fleet customers! Here's the problem: NOWHERE in the pricing information or disclaimers shown on their website does it state that the advertised price is restricted to fleet customers! In fact, their own disclaimer specifically states that prices reflect rebates and incentives "available to all purchasers." How can a dealership advertise a vehicle at $42,506, tell customers that the advertised incentives are available to all purchasers, and then refuse to sell it at that price because the buyer supposedly doesn't qualify as a fleet customer? That is exactly the type of bait-and-switch pricing tactic that gives car dealerships a bad reputation. I was a serious buyer, ready to purchase this vehicle. Instead, I encountered a dealership that apparently uses attractive advertised prices to generate customer interest, only to introduce undisclosed qualifications when someone actually tries to buy. I have screenshots of the advertised price, the complete pricing breakdown, the VIN, and the dealership's own disclaimers to support my review. If the advertised price is truly restricted to fleet customers, WHY IS THAT NOT CLEARLY DISCLOSED IN THE ADVERTISEMENT? Potential buyers deserve honest, transparent pricing, not surprises and excuses after contacting the dealership. BUYERS BEWARE! I strongly recommend getting a written, itemized out-the-door price before spending your time dealing with Capital CDJR of Indian Trail. They lost a legitimate sale and my trust. Based on my experience, I would not recommend this dealership. ONE STAR – Extremely disappointing and misleading sales experience. More

Do not risk your hard-earned money here; they sell cars that break down shortly after purchase. that break down shortly after purchase. More

Beware! Incompetent mechanics. Had to tear my engine down three times to fix an oil leak. Cost me about $12,000 and kept it three months a while back. Incompetent mechanics. Had to tear my engine down three times to fix an oil leak. Cost me about $12,000 and kept it three months a while back. More

Took our daughter’s Jeep there for a warranty repair. It was there for about 6 weeks! Couldn’t get anyone to answer calls most of the time, no response to messages, no updates as to why it was taking so It was there for about 6 weeks! Couldn’t get anyone to answer calls most of the time, no response to messages, no updates as to why it was taking so long. When we went to pick it up we knew we had to pay the deductible, then we had to pay a diagnostic fee which my husband was told would be removed and it wasn’t. The price we were told we had to pay was a lot higher than anticipated! I questioned where that amount came from and that I needed to see it listed, the Mgr. knocked off some of the amount! We felt they weren’t being honest with us! We will not work with this dealership ever again! More

Dealership did not own up to the printed material their coupons are printed on. Dealership charged more than advertised. I don't see how business can operate with such dishonesty. I know they do it on a re coupons are printed on. Dealership charged more than advertised. I don't see how business can operate with such dishonesty. I know they do it on a regular basis because this is not the first time they chose to overcharge their customers. Marcus helped me through the process. He called me for an upgrade that was not needed. He then failed to tell me my vehicle was ready and I had to wait an additional 2+ hours to receive my vehicle back. When attempting to call the dealership, I cannot receive anyone on the other end to answer the phone. This dealership gets zero stars and a grade F More

5 hours ago New Can't get anyone to call me back about a refund on my extended warranty... emails that were requested with the info needed go unanswered as well... going on since Feb. 2025. DISGUSTED a refund on my extended warranty... emails that were requested with the info needed go unanswered as well... going on since Feb. 2025. DISGUSTED More

BEWARE OF THE SERVICE DEPARTMENT. This dealership is clueless when it comes to repairs and very dishonest. Took it in to have them look a a cylinder 3 misfire and coolant leak. Diagno This dealership is clueless when it comes to repairs and very dishonest. Took it in to have them look a a cylinder 3 misfire and coolant leak. Diagnostics almost $250 with tax and called to say they needed an additional $1,800 to continue diagnostics. I asked what tests were performed and received the answer that compression was bad on cylinder #3 and no coolant leak was found externally. When I started asking how tests were run, the service writer told me he didn't know, he would have to talk to the tech. Calls back a little bit later to tell me they didn't actually run a compression test, just the scan tool test and that they put 15 psi on it and they think coolant is entering the cylinder. The details of the work performed were not spelled out in much detail on the service report wither. I picked the car up and took it to a different shop for a 2nd opinion. There scan tool comes back with a misfire, no compression issues. Also has 2 more codes that were caused because Capitol did not hook back up to the EGR. Put a real compression test on it, 2 psi difference....far from a compression issue but the spark plug was in 2 pieces. That explains the misfire. Coolant leak, put 15 psi on it and have coolant on the shop floor. Interesting that 2 different shops have completely different answers but the 2nd shop has pictures of the spark plug and coolant on the floor. I will never be going back to Indian Trail for service and recommend the same for anyone else! More

Basically they sell cars they don't know how to fix electrical issues on. New car, not a year old. Contacting the FTC, NCDOJ consumer division, the DOT, Tk's garage, some other prominent youtubers. Tim electrical issues on. New car, not a year old. Contacting the FTC, NCDOJ consumer division, the DOT, Tk's garage, some other prominent youtubers. Time to lawyer up as well. Anyone thinking about a CDJR Stellantis product should watch TK's garage, OC motivator, and Butta da insider on YouTube before making a purchase. A two hour job turned into to days without a giving me a car to drive,and I came from a. Hour away. Seemed like you had plenty catching lot rot.. Would compare to a dumpster fire, but people can figure how to put those out.... More

I recently bought a 2024 Jeep Grand Cherokee from CDJR. My salesman, Chip Chamberlin, was amazing. He went above and beyond to send me multiple car pictures and videos of options. He gave fast, friendly, a My salesman, Chip Chamberlin, was amazing. He went above and beyond to send me multiple car pictures and videos of options. He gave fast, friendly, and professional service continuously throughout the sales process. I highly recommend you give him a call. More

We had great experience here when we purchased a 2015 Jeep Grand Cherokee 4x4 recently. Matt F is the best! He answered all our questions etc, and helped seal the deal. Definitely ask for him! Only pa Jeep Grand Cherokee 4x4 recently. Matt F is the best! He answered all our questions etc, and helped seal the deal. Definitely ask for him! Only part I didn’t really like was the adm fees (doc fees). Seemed very expensive comparatively! (At almost $800, thats ridiculous) but whatever. Other than that, I would definitely recommend. More