Capital CDJR of Indian Trail

They care only about money, not the customer, especially repeat customers. What I thought would be a pleasant experience turned out to be a nightmare! First I brought my car in for maintenance and was const repeat customers. What I thought would be a pleasant experience turned out to be a nightmare! First I brought my car in for maintenance and was constantly having my date pushed out for repairs until it was well after a month. In the interim, I decided to trade my car and since I was a repeat customer, I worked with the same salesperson Randy Barber that I bought my initial car. As a salesperson, it would have been nice had he said to me "before you purchase that car consider the downgrade you are looking into". I ended up buying a 2022 Jeep Compass Limited (a serious downgrade from the 2022 Jeep Cherokee Latitude Lux that I owned). After driving the car for less than a day, I informed Randy I was highly displeased and wanted to return the car. This dealership seriously low-balled me and offered me nearly $5,000 depreciation on a day old car and end result the salesperson Randy sent me a new Buyer's Order for more money to get back into Jeep Cherokee. After constantly texting Randy Barber, and him ignoring my texts, I ended up buying a car with Classic Chrysler in Pineville. The finance manager called me, wouldn't let me get off the phone, and within 30 minutes had the numbers worked out and offered me the full value of my less than a week old car (SIGHT UNSEEN) and traded me back into a 2022 Jeep Cherokee fully loaded and I wasn't out of any money all in the same day. As the manager told me, they look into the value and appreciation of their customer, it's not just about the money. Capital Jeep has lost a customer in me. My business will be with Classic Chrysler Jeep where I felt appreciated. More

Kim in Sales and Jim in Service were the best! Kim had everything all set for me for my new car and the financing set up as well. I was in and out in record time! Kim is the best salesperson I ha Kim had everything all set for me for my new car and the financing set up as well. I was in and out in record time! Kim is the best salesperson I have ever worked with! The finance guy Wayne was great as well as Andy! Thank you all for my wonderful new car! More

Great dealership. Great deals. Great customer service. Tyler was great and helped me get exactly what I wanted. I highly recommend buying a vehicle from capital Great deals. Great customer service. Tyler was great and helped me get exactly what I wanted. I highly recommend buying a vehicle from capital More

The Dealer is very friendly understanding J Scott very professional happy man and took care of me professional happy man and took care of me More

Cameron did a great job at helping us get in to the car we wanted! Everyone there is super helpful. I really feel like all their cars are very well priced we wanted! Everyone there is super helpful. I really feel like all their cars are very well priced More

Patience with a very painful process with supply chain challenges..great response time as well challenges..great response time as well More

All went well and everybody was very courteous. All questions answered and buying process was speedy. All questions answered and buying process was speedy. More

Always have good set via here. Fast, reliable and convenient. Matt was a pleasure to deal with. Fast, reliable and convenient. Matt was a pleasure to deal with. More

Daniel P, Andy and the team at CDJR were great and my experience with my purchase worked out as promised. I would recommend this team for their customer service and making sure you walk away happy with experience with my purchase worked out as promised. I would recommend this team for their customer service and making sure you walk away happy with your purchase and the deal you struck. I had a unique situation that required special time and attention. They kept their word and I am thrilled with my new vehicle. More

My salesman Brandon provided me with straight forward and easy purchase process. Very pleased with my purchase. easy purchase process. Very pleased with my purchase. More