
Capital CDJR of Indian Trail
Monroe, NC
Filter Reviews by Keyword
By Type
Showing 404 reviews
warranty claim I was in and out in less than 30 minutes while they fixed a recall. Waiting room was clean, dealership was as well. My jeep was washed when they ret I was in and out in less than 30 minutes while they fixed a recall. Waiting room was clean, dealership was as well. My jeep was washed when they returned it. More
Great service! Great experience and service with no hassles and little wait! Staff were very nice and helpful! I will continue to take my van for any service needs i Great experience and service with no hassles and little wait! Staff were very nice and helpful! I will continue to take my van for any service needs in the future. More
Excellent Purchase Buying a car is never a pleasant experience. However, after my experience at the dealership my idea has changed. Working with Jason made things very Buying a car is never a pleasant experience. However, after my experience at the dealership my idea has changed. Working with Jason made things very easy. He showed me all types of different options in models and equipment; answered all my questions; and made sure I was able to get what I wanted. The rest of the staff was also very accommodating. The thing that was very special was that there was no pressure to buy. Felt that I was given the information, shown the price , and was allowed to make up my own mind. Great work by everyone. More
Awesome Dealership !!! Awesome experience !! Dealership is friendly, staff is helpful, they care about their customers and want them to feel satisfied with the whole buyin Awesome experience !! Dealership is friendly, staff is helpful, they care about their customers and want them to feel satisfied with the whole buying experience !! Will purchase again and again when needed !! More
Service I brought my Dodge Journey in for service. The lady that met me at my car was very helpful and friendly. I waited in the customer lounge. In about 30 I brought my Dodge Journey in for service. The lady that met me at my car was very helpful and friendly. I waited in the customer lounge. In about 30 minutes later, she came out, thanked me for my business and told me my car was ready. More
service I had a really bad experience my dodge durango went in for service and I was notified there was a transmission problem per codes, I was informed it wa I had a really bad experience my dodge durango went in for service and I was notified there was a transmission problem per codes, I was informed it was to cost about 3,600 to replace seems the representative who was handling my repair left and someone was to take over weeks went by and no one called I called several times a week and had to leave message but no one returned my calls. Then I call manager who said they were waiting on parts. after 2 months they called and car was ready and the bill was 4690.00 they said alternator was replaced along with other parts. They brought by car to me and I went to drive to store and the car would not come out of second gear, called they back and told them how could anyone drive the car and not know it was locked in second gear, time went by and I was then told they has to order another transmission took almost two weeks to get. I got my car and the ac was not putting out cold air . After contacting Jim in service they finally returned my car to me they seat belt warning light does not work they did not get it working. This was a 2 1/2 month total terrible experience for me. More
Excellent buying experience Gary made our car buying experience so easy. The entire staff was accommodating as friendly! We felt very welcomed and not pushed into the sale. Gary made our car buying experience so easy. The entire staff was accommodating as friendly! We felt very welcomed and not pushed into the sale. More
Great Customer Service Before & After The Sale My personal experience has been very good at this car dealer. I recently bought a Chrysler Pacifica from Sergio who was wonderful to do business with My personal experience has been very good at this car dealer. I recently bought a Chrysler Pacifica from Sergio who was wonderful to do business with before and after the sale. Sergio spent time teaching me how to use the many expanded features on this car even after the deal was completed. He wanted me to be 100% happy with my purchase. I give Sergio an A+ for salesmanship and follow up after the sale! Their Service Department also receives high marks in my opinion. The Service Mgr, Jim has been very understanding and responsive to my situation and needs. They also go to bat for me with my extended maintenance warranty company to help me save money. I appreciate this very much. The dealer’s location in Indian Trail is very convenient to where I live and this is a plus. I would certainly recommend this dealer to anyone interested in obtaining a new car or maintaining their present car. SCW August 23, 2019 More
outstanding buyin experience my experience could not have gone any better Charles Hutto and Kim Erickson were great to work with. Keith Starnes and the rest of the staff i dealt my experience could not have gone any better Charles Hutto and Kim Erickson were great to work with. Keith Starnes and the rest of the staff i dealt with there were a lot of help as well . i would highly recommend anyone looking to purchase a Chrysler Jeep Dodge or Ram truck to go to this dealership. More
Excellent! My entire purchasing experience was professional, personable, efficient and comfortable. I never felt pressured or rushed. They listened to what I was My entire purchasing experience was professional, personable, efficient and comfortable. I never felt pressured or rushed. They listened to what I was looking for and found the exact car. Excellent experience, I highly recommend this dealership. More