Capital CDJR of Indian Trail

2019 Jeep Cherokee Latitude 3.2 4x4 Love my 2019 Jeep Cherokee. Our salesman Jeremy was fantastic. They did a great job finding the exact vehicle we wanted and got it here in a reasonabl Love my 2019 Jeep Cherokee. Our salesman Jeremy was fantastic. They did a great job finding the exact vehicle we wanted and got it here in a reasonable amount of time. More

Service New compass 1600 miles on it. Brakes squealing, car undrivable. Told me I had to wait 3 weeks before they'll look at it. Emergency situation and told New compass 1600 miles on it. Brakes squealing, car undrivable. Told me I had to wait 3 weeks before they'll look at it. Emergency situation and told to bad you have to wait 3 weeks. Horrible management. More

Service nightmare After some consideration I am submitting this VERY abridged version of my review. I have waited to submit anything until I was forced/could have a After some consideration I am submitting this VERY abridged version of my review. I have waited to submit anything until I was forced/could have another dealer correct the work that CDJR of Indian Trail attempted. The short of it is this: The CDRJ of Indian Trail, NC service department exhibits near complete incompetence with the type of work they performed on my vehicle. YMMV. If that is all you need to know then you are done. The experience I had and the work performed by CDRJ of Indian Trail were both terrible. My point of view/opinion: • Communication with this dealership is horrible at its best • The service area is in utter disarray, filthy and not reflective of an effectively managed location • The technician working on my vehicle had no business doing the work attempted without both significant and experienced oversight • I am not convinced that they have competence in any other area based on observed conditions inside the shop or the work performed on my vehicle • From what can be ascertained by two other dealerships and what will be shared by FCA, CDRJ of Indian Trail was the second dealership to work on my vehicle—ever, no other dealer had performed any major work expect that executed due to recalls or TSBs. One of which, Safety Recall (RC-P36-14) CDRJ of Indian Trail noted had been completed on this vehicle. • Confirming the presence of issue that an owner is experiencing is different from diagnosing it. A doctor can observe you are experiencing pain and they might even poke around a bit to see if they can figure anything out (inspection, palpation, percussion and auscultation), but if she/he believes exploratory surgery is required to determine the root cause you had better believe they would get/need your permission first. Same should be true for a mechanic. Some quick facts: • The work CDRJ of Indian Trail performed completely reversed Safety Recall (RC-P36-14), ironic. • The work CDRJ of Indian Trail performed resulted in severe leakage from a sunroof and water damage on the interior of my vehicle which could not be corrected by them over two extended visits. • The work CDRJ of Indian Trail performed completely failed within 6 months. • The work CDRJ of Indian Trail performed had to be completely redone by another dealership as CDRJ of Indian Trail had even managed to break the new components they had installed during their efforts. • CDRJ of Indian Trail broke or damaged virtually every trim panel from the B-pillar back in my vehicle and the headliner—some were small issues like scratches, but more major breakage occurred than should be expected. A broken headliner, a severely cracked interior trim panel and upon disassembly and further inspection missing interior fasteners (loose panels and components), broken trim supports/buttresses (one completely missing), numerous wiring harnesses that had been screwed through or severally pinched, loose accessory connections, missing retaining clips, etc. While traveling in rural communities around the world, I have seen engines hoisted out of cars under the branches of trees and other cars wedged into shops not much more than a closet with their innards strewn about in every available space—and I would argue their setups were a likely improvement compared to what I witnessed in the service area of this dealership. There is no apparent separation of service types. My interior rattle was being worked on right next to a dropped engine and transmission with another tech, hammer in hand, absolutely going to town on that sprinter transmission—to what end, I couldn’t stand to ask. With yet another random engine laying on the ground right next to my vehicle with tools, parts and dirt everywhere. I dealt almost exclusively with the service manager at CDRJ of Indian Trail. Attempting on occasion to engage the general manager when the situation was becoming ridiculous (they somewhat rightfully) kept the discussion targeted to the service manager, but at some point the GM should have stepped in more directly. I was hoping to gain a solid support mechanism for my vehicle. What happened only illustrated that this was not a dealership to bring a vehicle to for service—in my opinion of any type. More

Power Train Inspection We made an appointment for Transmission Service and a Power Train Inspection and we received no power train Inspection and now our Life Time Warrany w We made an appointment for Transmission Service and a Power Train Inspection and we received no power train Inspection and now our Life Time Warrany was revoked The service manager said we never asked for the inspection. WHY would we sabbatage ourselves. They will never do service for us again More

Poor treatment at this dealership This is a typical car lot that plays games and is more concerned with making a lot of money off of a car rather than give a fair price. I understand t This is a typical car lot that plays games and is more concerned with making a lot of money off of a car rather than give a fair price. I understand that this is their livelihood, but greed is a terrible thing. We were treated as if they didn’t need our business, so we took it elsewhere. I purchased a new car at another dealership for a lower price than a used one (same model car). Don’t waste your time. More

Poor Customer Service New to the area. Took my truck in to be worked on. MAde an appt and took it in at 8:00 in the morning. Did not hear a word all day. Had to make ar New to the area. Took my truck in to be worked on. MAde an appt and took it in at 8:00 in the morning. Did not hear a word all day. Had to make arrangements to not see clients because I had no vehicle. I called after 5:00 p.m. and learned that NO ONE had even looked at my truck yet and no one cared to call. I expressed my concern and the impact of this on me for another day. It did not seem at all that service person on the other end cared much. I called back at 9:20 a.m. the next morning and asked to speak to the service manager. (BTW - the receptionist answers without giving her name.) I was sent to a voicemail box that has not been set up yet. I called back again, and asked to talk to anyone in service. I was told it has still not been looked at yet. I explained again what has happened. I really felt like I was inconveniencing them and bothering them. Never again! More

Appointment for test drive turned into>>> Made appointment with Internet Manager to test drive 2017 Honda Accord Coupe but after an hour of driving to them it was sold hours earlier. Never got Made appointment with Internet Manager to test drive 2017 Honda Accord Coupe but after an hour of driving to them it was sold hours earlier. Never got a phone call on it. They had 5 other people looking at it. Was never told of this. I had certified check in hand to buy right then and there. If they had told me of 5 other people was looking at it that very day, I would bought on the spot when I set up time to test drive it. The sales person they had for me had NO idea it was already sold. Very poor communication on their part and waste of my time and gas. More

Wonderful Customer Service From the time we walked in the door until the time we left Carter made sure that it was all about us! So we bought 2 cars for our business. He listene From the time we walked in the door until the time we left Carter made sure that it was all about us! So we bought 2 cars for our business. He listened to what we wanted showed us the vehicles AND THEN we started on the paperwork. I hate when you walk in and firs thing the do is get into your personal business instead of being interested in what you came to buy. Carter was straight forward, honest, and funny. My "HARD" stuck up husband who only buys Hondas and Toyotas said he was IMPRESSED by the service and was coming back to buy a truck.We have been telling everyone about our experience and recommending CDJR India Trail they also have wonderful incentives & car packages with little to no cost. It was GREAT! My car had a recall and as I'm waiting for the parts to be fixed they put me in a loaner so they made sure I drove off the lot with something. More

Great Service! Daniel, made the whole experience easy. He listened to our needs and got us the van that had all the equipment we needed. We will definitely come ba Daniel, made the whole experience easy. He listened to our needs and got us the van that had all the equipment we needed. We will definitely come back to see him when we need another vehicle. More

Great Experience Randy Barber was higherly referred by a friend. I was looking for pre owned vehicle but Randy worked all options and got me in a New 2018 Jeep Renegad Randy Barber was higherly referred by a friend. I was looking for pre owned vehicle but Randy worked all options and got me in a New 2018 Jeep Renegade. More