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Capital Cadillac
Smyrna, GA
70 Reviews
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September 14, 2023
I worked with Thom Homles in the sales department. He did an excellent job. He was extremely thorough and answered all the questions I had (I had many). He was also very polite and professional. His s He did an excellent job. He was extremely thorough and answered all the questions I had (I had many). He was also very polite and professional. His service greatly stood out to me. He guided me through all the car purchasing steps, while not rushing/pushing me. I am very happy to have worked with Thom. I also greatly enjoyed speaking with Chris, who was very knowledgable about the car I was interested in. More
by 2022_CT4V_Blackwing
Employees Worked With
Thom Holmes,, Chris Biro
Helpful August 27, 2023
Horrible! ! I went in for my 45k check, oil change and brake’s checked. About 1.5 later the service rep tells me everything is A-ok. I get home and look at my p ! I went in for my 45k check, oil change and brake’s checked. About 1.5 later the service rep tells me everything is A-ok. I get home and look at my paperwork and the technician said “needs front brakes”. I call back and the service rep tells me that that was a mistake and that brakes are fine. 2 weeks later my car behayto shake when I applied the brakes. Took it bac, only to be told I need front and back brakes! They were worn completely down. I asked why I wasn’t told that 2 weeks ago. “He made a mistake”. I asked if my 45k maintenance was actually done since I no longer trust the first service rep. It was not! Second rep said he he would make it was done this time and check to make sure nothing else is needed. I also had some warranty work that neede to be done So he was going to ca and let me know if it got approved. I received no call. I called the next day because I never heard from him, now he seems agitated that I was calling him. I asked what the status of my car was, he said it was ready (abruptly). I asked how much owe, he said whatever I told you before. You didn’t tell me. Anything, then he said you’ll only pay for your brakes, the rest is covered by warranty and rushed me off the phone. About 20 minutes later I get a text from them telling me the total I owe was 2192.00! I immediately call him back, now he’s really aggravated and says “you only need to pay what I told you that is a computer sending out those messages and they don’t know anything!” Finally told me I what I owe and rushed me off the phone. I called the GM to let him know what had happened and I still don’t believe my 45k maintenance was done. He apologized and said he’ll call me back. Guess what? Maintenance check was still not done! I asked what all the 45k entails and how much is it. He said he didn’t know and would have someone call me with all the details and to schedule me to come in again. Mind you, I live almost an hour away and guess what? 3 days later…still no call! 2 weeks later I get get a text that I have an appointment. Doesn’t say for what so I call, guess what? They scheduled me for a part replacement that they broke on my last visit and never told me! Enrique said “at least we’re going to fix it. I knew we broke it but you didn’t.” I guess he wanted brownie points for that. So I go in and this time I demanded my 45k mile check up. Done! But wait there’s more…fast forward to 08/21/2023. My car wouldn’t start. My husband check my battery, fully corroded! I wasn’t going back to Capital so someone recommended John Thornton Chevrolet. I called them, they got me in quickly. They said the battery corrosion should have been caught on the 45k inspection! Capital Cadillac has gone way down hill in customer service and vehicle service! More
by BluePhi
Employees Worked With
Enrique ???
August 15, 2023
I had a very pleasant experience with Thom Holmes. He kept me informed and it was a pleasure working with him. a very pleasant person. knows his business. He kept me informed and it was a pleasure working with him. a very pleasant person. knows his business. More
by andy2644
Employees Worked With
Rita, Chris Biro
August 11, 2023
I had a great buying experience at Capital. Thom Holmes is a true professional and made the process very easy. This is the second car I have bought from Capital Cadillac and would recommend the Thom Holmes is a true professional and made the process very easy. This is the second car I have bought from Capital Cadillac and would recommend them to anyone who is in the market. Great service department too! More
by R Thomas
Employees Worked With
Thom Holmes and the finance manager
July 31, 2023
I had an outstanding experience working with Gumala for my third Cadillac. His expertise and dedication were truly impressive. I highly recommend Gumala for his exceptional skills and the quality of servic my third Cadillac. His expertise and dedication were truly impressive. I highly recommend Gumala for his exceptional skills and the quality of service he has been providing to me for so many years. Thank you Gumala see you on the next one. Robert More
by Mirker
Employees Worked With
Gumala Ogbamichael
July 25, 2023
Thom Holmes at the sales department is fantastic and a pleasure to work with. I came in looking to purchase a brand new 2023 Escalade and he was the man that made it happen. He’s responsive and continues pleasure to work with. I came in looking to purchase a brand new 2023 Escalade and he was the man that made it happen. He’s responsive and continues to keep me up to date with bank approval etc… Once I purchased the vehicle, he ensured to have a tech person review all the features of the vehicle. He went out of his way to tracked down a specific part I wanted for the vehicle. I’ll recommend him to anyone. More
by david
Employees Worked With
Thom Holmes
June 30, 2023
I highly recommend Tholm Holmes as their Sales person. He was an excellent sales person. The entire experience was handled above and beyond. He was an excellent sales person. The entire experience was handled above and beyond. More
by yolandesmart01
Employees Worked With
Thom Holmes
