Capital City CDJR

On February 20, my fiance and I test drove a used vehicle from Capitol City Chrysler. While on the test drive, I commented to the salesperson, Jill Record, that the low fuel warning was on. She told me the from Capitol City Chrysler. While on the test drive, I commented to the salesperson, Jill Record, that the low fuel warning was on. She told me they don't keep much fuel in the vehicles while they are on the lot, but if we made the purchase, they'd fill it to half a tank. We decided to go ahead and purchase the vehicle. After the paperwork was complete, we were informed that "we can't put fuel in used cars" by the very same salesperson that told me that they would. After leaving the dealership, I realized that my license plate hadn't been removed from the vehicle that I traded in. I called Jill (approximately 20 minutes after leaving), and asked that she remove it and hold it for me. She said that would be no problem. About 8 days later, I returned to the dealership to retrieve my license plate and the state inspection slip for the vehicle, and find out when they had serviced it. This was when I found out that my trade-in vehicle had been sent to the wholesale auction with my license plate still on it. I also learned that the vehicle we purchased had not been inspected or serviced. Jill told me to bring it in and they would perform the inspection and service free of charge, since it should have been done prior to my purchase. On March 8, I returned to Capitol City Chrysler for the previously mentioned inspection and service. During the inspection, the vehicle was found to have a loose tie rod end, which Capitol City replaced free of charge, and the vehicle was also aligned free of charge, as that is necessary following the repair of steering components. On March 10, I took the vehicle to Joe Machens Ford for some additional service work. During the visit to Machens, the technician found that the front brakes on the truck were due for replacement. $170 later, the vehicle has new front brakes. I returned to Capitol City to discuss the issue with them. Jill directed me to the GM of the dealership. He informed me that Capitol City would do absolutely nothing for me. He remarked that Machens had "sold me brakes I didn't need" (I have the pads that came off, they were due for replacement). I told him I would never be doing business there again, at which point he began mocking me and telling me he's heard it all before. Apparently they're in the habit of screwing customers over. He also threatened to sue me for slander if I chose to share my experience publicly. I pointed out that they had sold me a vehicle with an empty fuel tank. He replied, "I don't have to put gas in those cars." I also informed him that my trade-in had been sent to the auction with my license plate on it. "That was a mistake," was the best he could come up with in response. Capitol City Chrysler will certainly not receive another penny from me. More

This dealership goes above and beyond expectations to make sure their customers are satisfied. Everything they said proved to be true - pricing was right on and work was completed on time. make sure their customers are satisfied. Everything they said proved to be true - pricing was right on and work was completed on time. More

Don went out of his way to find us the car that we wanted at a great price. We have purchased eight vehicles from Capitol Chrysler (we have a large family). Every car purchase was handled quickly and efficie at a great price. We have purchased eight vehicles from Capitol Chrysler (we have a large family). Every car purchase was handled quickly and efficiently. Everything we were promised was delivered, the customer service is always outstanding. They do what they say they will do when they say they will do it. It is refreshing to deal with a car dealership of this caliber. More

I bought a Dodge Charger in '09. I got something in my tire, and since my brother-in- law does not do 18" tires, I told my wife "take it to the dealership. It will cost little bit more, but at least we tire, and since my brother-in- law does not do 18" tires, I told my wife "take it to the dealership. It will cost little bit more, but at least we will get a good job". When I saw the repaired tire, I saw a plug. I called the dealership immediately. They said they put in a "patch plug". Ok. Two years later the plug starts leaking (I'm not expecting any warranty, just honesty} my wife brings it in and they said they could only sell us a set of four tires. Suspicious, I told my wife to bring it home. I went to a man that I can trust and he dismounted the tire. What did I see? A freakin plug! The kind that you use offroad. I took the piece of plug that was left to the dealership and the service salesman said that they never did that. 1) there was a plug and not a patch plug. They saved a bunch by not taking the tire off of the rim. 2)The guy in front of me said me they did not use " patch plugs" I grabbed one from another service writer and said: " What the heck Is this?" Caught in a lie, they said that is what they used. I looked at the fibrous loop that could not possibly be the rubber part of the "patch Plug", but a fibrous loop of goo of a plug that did not require dismounting the tire. I told them they should understand why we did not do oil changes and why we were not going to buy the tires they recommended. 3)They still opposed the truth. Customer Is wrong. Don't buy from dishonesty. More

Don Osborn was amazing to deal with! His attention to detail, knowledge about is product and outstanding customer service are the best I have experienced. I will never buy another vehicle from anyone oth detail, knowledge about is product and outstanding customer service are the best I have experienced. I will never buy another vehicle from anyone other than Don Osborn! Not to mention he gave me the best deal! I shopped other dealerships and they wouldn't come close to the fantastic deal Don was able and willing to do!!!!!!! More

Straight talk about cost of the car and what kind of price could be offered. Very customer friendly service department also. Everyone at this dealership puts the customer first. Sometimes they go bey price could be offered. Very customer friendly service department also. Everyone at this dealership puts the customer first. Sometimes they go beyond what I would expect a dealership to go. More

I bought a brand new van from this dealership and I highly recommend buying from them. I have never had a bit of trouble with my van since I got it. Don Osborn was the best salesman you could ever ask highly recommend buying from them. I have never had a bit of trouble with my van since I got it. Don Osborn was the best salesman you could ever ask for! I have already made up my mind when I am ready to trade I will go back for that Jeep I want. Thank you Capital City Chrysler and Don Osborn!! More

Horrible service, incorrect representation. Vehicle service always incomplete. Was told a part replacement would be completed 4 times only on the 5 time was it corrected. Bought the car in the evening service always incomplete. Was told a part replacement would be completed 4 times only on the 5 time was it corrected. Bought the car in the evening unfortunetly to my own mistake however was told NOTHING was wrong but to go home and see the whole underneath of the front bumber was completely scratched and horrible. Then my vehicle now just SHUTS DOWN while driving with children in the car and not in the car going down the highway or side roads and they "just don't know what is wrong".. I have been hung up on, I have been spoke to rudly majority of the time.. All I want is a full refund or a new car so I can trade it in with a respectable dealership!!! I will never go back after I am able to get away from them. More

We've bought 2 Dodges in the past year from Capitol. Price of the new vehicle and for the trade-in did not require any haggling. We were treated with respect and not undermined during the sale and trade Price of the new vehicle and for the trade-in did not require any haggling. We were treated with respect and not undermined during the sale and trade-in process. The most recent vehicle we bought was a custom order which took much longer to be built than anyone thought. Glenn worked with us to give us a nice loaner vehicle to drive until our order arrived since we had sold our second vehicle a little too quickly it turned out. Capitol went out of their way to keep in touch with Dodge as to the status of our build and the reason for delay. They called us straight away once it shipped; and Glenn was able to push our SUV through the whole on lot process the second it arrived on their lot so we could pick it up the same day it arrived off of the shipping truck. More

Before you purchase your vehicle, they are the most friendly, professional people you'll meet, but as soon as i sign the papers i was just another customer. I waited a long time and had to ask on sever friendly, professional people you'll meet, but as soon as i sign the papers i was just another customer. I waited a long time and had to ask on several occasions to get my salesman. The car had faults with it which is supposed to be covered under the 30days dealership warranty, and they refuse to fix them, but instead wanted me to use the extended warranty I purchased. The sales manager Don Osborn was VERY rude, and impolite, and basically told "i don't do take backs and I can't have you running back to me to fix every little thing". I have not had the car for a month and have not been driving it. DO NOT BUY FROM THESE GUYS..THEY DON'T STAND TO THEIR WORD!! More