Capital Ford of Columbus

Windshield washer not working. It was a plastic hose that was cracked. From start to finish it took less than an hour. Technician showed me the hose that was cracked and even explai It was a plastic hose that was cracked. From start to finish it took less than an hour. Technician showed me the hose that was cracked and even explained how to care for it as it was plastic, not rubber. His name is Christian Wells and was very courteous as was the receptionist at the desk. price was less than $40, that is also a plus.. More

Janey0710@gmail.com We purchased our Fusion new in 2012, Still Love my car and Dick Masheter Ford, especially the staff in Quick Lane. Always friendly, quick with servic We purchased our Fusion new in 2012, Still Love my car and Dick Masheter Ford, especially the staff in Quick Lane. Always friendly, quick with service and just the best customer service I have experienced in a very long time. With that said, I will continue to take my service to Dick Masheter ford and buy my next vehicle there. Huge Shout out to the quick lane staff....awesome work they do. More

Don't come here to buy a car... BUT If you are looking to purchase a vehicle from FRIENDS and NOT salespeople, BY ALL MEANS, GO TO DICK MASHETER FORD! My experience was exactly that, tal If you are looking to purchase a vehicle from FRIENDS and NOT salespeople, BY ALL MEANS, GO TO DICK MASHETER FORD! My experience was exactly that, talking to friends, and by that, I mean folks that really care about the whole process. People. People that understand how stressful it can be. They take the worries away. They make it what it should be... an experience that you WANT to remember! And then, of course, there is the most important part of the purchase. SERVICE after you sign! They are the most organized that I have ever seen. And their "Quick Lane" facility for scheduled inspections is extremely well thought out. I just happened to be stressed when I got there, and smiling and laughing when I left!... just 20 minutes later! Incredibly well done, Dick Masheter! You have built a fantastic team in an industry otherwise known for poor service and deceitful tactics. See you 5000 miles from now. I look forward to it. I'll even bring the donuts! More

Best Customer Service Around I bought m y car off the showroom floor brand new. All the employees, from salesperson to mechanics, have been the greatest. They take time to answer I bought m y car off the showroom floor brand new. All the employees, from salesperson to mechanics, have been the greatest. They take time to answer any questions or concerns you may have. I have my car serviced there exclusively and they make me feel like family every visit. Starr Carr (yes, that is her REAL name) is the nicest person ever. She works in the quick lane and makes every visit enjoyable. She takes the time to know you personally and genuinely cares about whatever is going on with you. Her smile, laugh and jokes make the wait go by quickly. Kudos to the entire staff but Starr deserves a gold star! More

New Tires Very knowledgeable staff -- very helpful in determining the appropriate replacement tire for the F 250 Super Duty. Worked performed quickly and all ti Very knowledgeable staff -- very helpful in determining the appropriate replacement tire for the F 250 Super Duty. Worked performed quickly and all time tables met and or exceeded. All staff are very friendly and conduct themselves in a very professional manner. More

Oil change The oil change crew and office staff gave me efficient service and a quick turn around time frame as I went to the dealership to ask a question about The oil change crew and office staff gave me efficient service and a quick turn around time frame as I went to the dealership to ask a question about the Focus. A pleasure to have the car in and out with nos issues. More

the works oil change This facility is very efficient. Everyone is always very informative. Very through. Clean work and waiting area. Will retun for all oil changes and se This facility is very efficient. Everyone is always very informative. Very through. Clean work and waiting area. Will retun for all oil changes and service questions. More

2006 Ford Fusion I bought a 2006 Ford Fusion at Dick Masheter Ford in August of 2014. I got a 3 day grace period before I bought it so that I could have a mechanic ch I bought a 2006 Ford Fusion at Dick Masheter Ford in August of 2014. I got a 3 day grace period before I bought it so that I could have a mechanic check it out. Here was what was wrong it: --Scratches all over --Right Axle leaked grese --Flex Pipe was about to fall off. --Transmission Fluid was dark and dirty. --Drivers side door handle broke --Back drivers door wouldn't open from the inside Beware, they will try to sell you these types of cars and claim it had a 31 point inspection and all that. Please make sure to get a grace period. They ended up fixing everything but some of the scratches and the transmission issue which turned out to be a "non issue" that I fixed 2 months later. Also, I have to go back to this dealership to get the Axle issue fixed again because they must not have fixed it right the first time after getting it inspected at a mechanic shop for another issue, they saw that grease was leaking out. I would highly suggest not going to a dealership here unless you are very very car savy and can see all those issues right away. I've had to go back there at least 3 times since I bought the car because of all the repairs and now going back again to get the axle fixed again. More

faith restored Dealership made everything right rental car was given for our inconvenience. Work was done by a third party who installed the rear view camera incorre Dealership made everything right rental car was given for our inconvenience. Work was done by a third party who installed the rear view camera incorrectly More

Grand Service I have to begin by saying the service was phenomenal. I needed an oil change, and I didn't make and appointment. I was there less than 30 minutes. The I have to begin by saying the service was phenomenal. I needed an oil change, and I didn't make and appointment. I was there less than 30 minutes. The quick lane is the best service ever invented. I inquired elsewhere and the wait for an oil change was a few days out. I will definitely be servicing with the Ford family for all of my need. More