Capital Ford of Columbus

faith restored Dealership made everything right rental car was given for our inconvenience. Work was done by a third party who installed the rear view camera incorre Dealership made everything right rental car was given for our inconvenience. Work was done by a third party who installed the rear view camera incorrectly More

Grand Service I have to begin by saying the service was phenomenal. I needed an oil change, and I didn't make and appointment. I was there less than 30 minutes. The I have to begin by saying the service was phenomenal. I needed an oil change, and I didn't make and appointment. I was there less than 30 minutes. The quick lane is the best service ever invented. I inquired elsewhere and the wait for an oil change was a few days out. I will definitely be servicing with the Ford family for all of my need. More

Bought a great little Focus. I was looking for a new car with a good price and I walked out of the dealership in a new Ford Focus SE. With 0 out of pocket money. the salesman was I was looking for a new car with a good price and I walked out of the dealership in a new Ford Focus SE. With 0 out of pocket money. the salesman was very helpful in finding me the car that I was looking for' More

Excellent Service for my family! I was in the market for a newer or new vehicle and shopped around. Dick Masheter's sales team was family-oriented, fast, friendly, and worked with the I was in the market for a newer or new vehicle and shopped around. Dick Masheter's sales team was family-oriented, fast, friendly, and worked with the lenders to find a package that fit my credit/financial needs! I was pleased to walk out the door with a new vehicle. I also take my vehicle back for scheduled maintenance and the team is always friendly, fast and once one of the owners greeted me and asked me how my experience was! I was shocked to say the least. I have never been to a dealership and been greeted by an owner(s)! Dick Masheter will always get my business if I'm in the market for a Ford. More

Customer Service Service was amazing. All my needs were met in one visit. I plan to go back here many more times. I will refer to others. Service was amazing. All my needs were met in one visit. I plan to go back here many more times. I will refer to others. More

excellent customer service I came into the service center for a recall part on my car. I've had this recall notice for quite some time but I work two jobs so never had the time I came into the service center for a recall part on my car. I've had this recall notice for quite some time but I work two jobs so never had the time nor do I have patience to wait for any type of car service. I finally decided to call ask questions and made a appointment. The day finally comes and I was dreading it thinking that I was about to lose a whole day for some nonsense on my car. However the great experience started with I wish I remembered his name but he greeted me wonderfully. he told me it should not take long (but they all say that is what I was thinking) he offered to take me anywhere I needed to be while my car was service but I declined because I had brought a book, just in case. He talked with me on numerous occasions to see how I was hanging in there. Other employees were also doing the same offered me something to drink and everything. When I finally looked up my car was done, I never even opened my book. I was only there for 20 minutes. It was the first time at a car place where I did not have to wait long. They provided professional and friendly experience and I was impressed. I will continuously go this service center when I need to. High five guys!!!! More

Changes the perception of car buying Like everyone else, I loathe car buying. However, my experience with Dick Masheter Ford and it's staff has been incredible. Tom made the car buying ex Like everyone else, I loathe car buying. However, my experience with Dick Masheter Ford and it's staff has been incredible. Tom made the car buying experience enjoyable helping me select cars and providing useful information about the strengths and weaknesses of each one. I took a week to select a car and when I came back in the process, including a second test drive, took me under two hours. Fantastic. The service center is always fast and courteous. They usually accept the last car for the evening at six. I arrived a few minutes late due to rush hour traffic and Starr still accepted my car and was just as pleasant as ever. For buying or car service I highly recommend this dealership More

Effecient,Prompt Service The staff is knowledgable about the mechanics of vehicles, and are able to identify the source of the problem based on experience and training. I will The staff is knowledgable about the mechanics of vehicles, and are able to identify the source of the problem based on experience and training. I will definitely use quick lane again. Stellar customer service representatives. More

Excellent service I was pleased with the service. The staff was professional and courteous. They were organized. They also, had a shuttle to provide me a way to work. I I was pleased with the service. The staff was professional and courteous. They were organized. They also, had a shuttle to provide me a way to work. I felt they help to make my experience enjoyable. More

maintenance schedule Quick lane is very efficient, the staff is friendly, mechanics knowledgeable and I didn't have an appt and was seen within ten minutes. Keep up the g Quick lane is very efficient, the staff is friendly, mechanics knowledgeable and I didn't have an appt and was seen within ten minutes. Keep up the good work! More