Capital Ford of Columbus

Engine Service Professionally Completed Service installation completed on my 2005 Mercury Sable was performed & completed in a timely & professional manner. Service Dept Manager Dick Aeling Service installation completed on my 2005 Mercury Sable was performed & completed in a timely & professional manner. Service Dept Manager Dick Aeling kept me informed in a timely manner of the work as it progressed to completion. More

Getting four wheel drive fixed, right!!! My four wheel drive went out on my truck and they got it back working properly. Also my door open sensor needed replaced. The price of the repair wa My four wheel drive went out on my truck and they got it back working properly. Also my door open sensor needed replaced. The price of the repair was less then the estimate, which was great for me and shows me that Masheter Ford Service is out to fix your car/truck and give you a fair price. Thank you Tim Stonerock More

Great Job Rep at counter was very helpful and so was the technician. All and all a great experience they got me in and out in no time. Thanks guys. Rep at counter was very helpful and so was the technician. All and all a great experience they got me in and out in no time. Thanks guys. More

Great Service Department I have a Ford Edge (which I love), and service my car at Dick Masheter. Dave Aeling, service writer is very good, and is always polite and courteous. I have a Ford Edge (which I love), and service my car at Dick Masheter. Dave Aeling, service writer is very good, and is always polite and courteous. The only mechanic I let work on my car is Rodney Rickman ... he's awesome and can diagnois the problem usually by me just telling him what is happening. He is definitely the "go-to guy' for sync issues. Please keep these guys happy so they stay ... they are the reason I service at Dick Masheter. Kelli M. More

Good experience I had a good experience. The staff were friendly, payed attention to my concerns and addressed them to satisfaction. I would recommend this location t I had a good experience. The staff were friendly, payed attention to my concerns and addressed them to satisfaction. I would recommend this location to others. More

Service was an excellent experience I have been going to the Dick Masheter Ford Dealership for over 8 years buying cars and having them serviced - and every visit has been professional. I have been going to the Dick Masheter Ford Dealership for over 8 years buying cars and having them serviced - and every visit has been professional. More

Quick Lane Delight As a woman, I find car service intimidating. Starr Carr was the employee who provided me with assistance. She was extremely informative and answered a As a woman, I find car service intimidating. Starr Carr was the employee who provided me with assistance. She was extremely informative and answered all my questions. My car was serviced quickly while I waited. I felt comfortable that my car was serviced well. Two thumbs up for Quick Lane Service!!! More

Quick and Easy I waited for my car at the Quick Lane and I was done so fast. I appreciate not having to wait. I recommend this as an easy option for general mainte I waited for my car at the Quick Lane and I was done so fast. I appreciate not having to wait. I recommend this as an easy option for general maintenance. More

A pleasure A week after having an engine replaced I had a check engine light come on. I called the service advisor and told him the problem and he set an appoint A week after having an engine replaced I had a check engine light come on. I called the service advisor and told him the problem and he set an appointment. I took my vehicle in for a diagnoses. After the diagnoses he set an appointment up for me to bring my vehicle in and contacted my extended warranty provider and arranged for a rental car. It has been a pleasurable experience working with the service advisor. I will go back for all maintenance. More

Pleasurable. I picked my vehicle up after an engine replacement. The service advisor I was working with when I dropped my vehicle off was not there. I was helped I picked my vehicle up after an engine replacement. The service advisor I was working with when I dropped my vehicle off was not there. I was helped be another service advisor which made the ordeal tolerable. The warranty information and explanation of what was done to my vehicle were explained completely. He was very friendly, and attentive to my needs. I will take my vehicle back for all maintenance. More