Capital Ford of Columbus

Repair for 2008 Ford Taurus I took my 2008 Ford Taurus for repairs and it was an excellent experience. They gave me the correct diagnosis and what was required to fix it. They we I took my 2008 Ford Taurus for repairs and it was an excellent experience. They gave me the correct diagnosis and what was required to fix it. They were even kind enough to give me ride home while they fixed my car. More

Good Service work, July 19, 2014 I took my son's 2008 Ford Edge into Dick Masheter Ford for the Works package. During the inspection they advised me of additional repairs that will n I took my son's 2008 Ford Edge into Dick Masheter Ford for the Works package. During the inspection they advised me of additional repairs that will need to be done at some time. As I did not have time then to do it I will return at another time and I felt no pressure to schedule a time or do it that day. I was also instructed how to send in my information to receive a $10 rebate on the Works package. That was a nice plus. More

They went beyond what's expected Last Friday evening took and left my 2003 Ford Taurus to diagnose a leak. Within the hour got a call to confirm it was transmission fluid leaking from Last Friday evening took and left my 2003 Ford Taurus to diagnose a leak. Within the hour got a call to confirm it was transmission fluid leaking from a valve. I was given the time frame for when the car will be ready! I picked my car up yesterday and two pleasant surprises! According to Christian Wells, the replaced parts and labor will cost me nothing . . .apparently was still under warranty (I don't know if another repair facility will tell me that!) The next surprise . . . Mark Skaggs the technician had taken the initiative to go beyond the initial inspection for the leak and must have noticed a bulb needed replacing. I had no idea a bulb had blown! I think he even provided free labor!!! You are my friends! I will be back. I also like that their Quick Lane is quick! Also first come first serve means more flexibility with my time. Twice the oil change did not take too long . . . Besides there's Wifi to keep you busy! and the staff behind the desk (Star and Christian ) are very polite and professional and of course friendly. On the occasions when Christian was serving me, despite the fact there is a line she remains calm and unflustered treating Each customer with respect and smiled and chatted throughout her interactions. More

Good sale Travis was very professional and courteous. He was very knowledgable with the Ford products. I would certainly recommend him for future visits to the Travis was very professional and courteous. He was very knowledgable with the Ford products. I would certainly recommend him for future visits to the dealership. More

Love Dick Masheter Everyone is there for YOU! I bought a Ford Escape 2011 and it's the BEST. Love my experience, the people and the service. I go there for my oil cha Everyone is there for YOU! I bought a Ford Escape 2011 and it's the BEST. Love my experience, the people and the service. I go there for my oil changes and they are fast, efficient and friendly. No question where I will be getting my next vehicle. Starr Carr is a wonderful young lady, very friendly, pleasant and always the best customer service. Thanks for all you do! More

Excellent Cusotmer Service Had a great experience with the sales office as well as the service department. Starr Carr was very professional as well as caring. She answered all Had a great experience with the sales office as well as the service department. Starr Carr was very professional as well as caring. She answered all my questions and gave assistance when needed. More

Family Experiences My daughter in law continues to praise the service on her vehicle. My son has a 2003 Tahoe with well over170,000 miles and is constantly on the road My daughter in law continues to praise the service on her vehicle. My son has a 2003 Tahoe with well over170,000 miles and is constantly on the road. It rides like a dream. When I asked who his mechanic was he said Dick Masheter. My daughter just recently purchased a new Fusion. She too was very happy with her sales experience. I have a Classic Limited Edition Van, I will not hesitate to bring it to you for service needs!!! Keep up the great work! More

Quick Lane Service First time experience, fast friendly and timely and reasonable. Dealt with another dealership for 30 plus years and left due to faulty workmanship, b First time experience, fast friendly and timely and reasonable. Dealt with another dealership for 30 plus years and left due to faulty workmanship, big turnover in service department. Was very pleased with the experience at the Quick Lane and will definitely be back. Also, will be considering Dick Masheter for the next new ford. More

2013 Fusion 2.0T SE (Service) I have taken my Fusion in for oil changes since it was new and I've never had any problems or unexpected happenings come when dealing Dick Masheter Se I have taken my Fusion in for oil changes since it was new and I've never had any problems or unexpected happenings come when dealing Dick Masheter Service. I feel as a valued customer and I will continue to visit the location for my service needs. More

PCM - Milan I had a crank fail issue with my Mercury, every shop in town told me they were 100% sure it was the coil pack and wanted to charge me an "arm and a le I had a crank fail issue with my Mercury, every shop in town told me they were 100% sure it was the coil pack and wanted to charge me an "arm and a leg" to fix this problem they were so sure of. Well I've had bad experiences with taking my car to Non-Ford Authorized Mechanics. So I thought I'd take it to a Ford dealer for service, which I was very skeptical about because I was always under the impression that the dealer always cost more. My vehicle ended up being in the shop for 2 weeks, which may sound terrible, but I'm glad it was! Andrew and the guys at Dick Masheter Ford were able to tell me right away that this problem had nothing to do with my spark plugs or coil pack like I was previously lead to believe. If I would have listened to the "master technician" at Pep Boys, I would've paid my hard earned money on something that was not the root of the problem at all. The gentlemen at Ford took care of my vehicle and expressed concern as if it were their own family's car! Finally they discovered after extensive research that I had a PCM malfunction and they ordered the part and my Mercury fired right up! And to top it all off I thought I was going to have to work four jobs to pay off the bill I racked up, I was wrong again. Andrew worked with me and got me the best priced deal that worked for the both of us. The amount of great customer service I got from the time I had my vehicle towed onto the lot, to the time I happily drove it back home with no doubt in my mind that the problem was taken care of correctly the first time, will keep me coming back to Dick Masheter Ford for as long as I own my 2010 Mercury Milan for all my services needs. More