Capital Ford of Columbus

Excellent Cusotmer Service Had a great experience with the sales office as well as the service department. Starr Carr was very professional as well as caring. She answered all Had a great experience with the sales office as well as the service department. Starr Carr was very professional as well as caring. She answered all my questions and gave assistance when needed. More

Quick Lane Service First time experience, fast friendly and timely and reasonable. Dealt with another dealership for 30 plus years and left due to faulty workmanship, b First time experience, fast friendly and timely and reasonable. Dealt with another dealership for 30 plus years and left due to faulty workmanship, big turnover in service department. Was very pleased with the experience at the Quick Lane and will definitely be back. Also, will be considering Dick Masheter for the next new ford. More

2013 Fusion 2.0T SE (Service) I have taken my Fusion in for oil changes since it was new and I've never had any problems or unexpected happenings come when dealing Dick Masheter Se I have taken my Fusion in for oil changes since it was new and I've never had any problems or unexpected happenings come when dealing Dick Masheter Service. I feel as a valued customer and I will continue to visit the location for my service needs. More

PCM - Milan I had a crank fail issue with my Mercury, every shop in town told me they were 100% sure it was the coil pack and wanted to charge me an "arm and a le I had a crank fail issue with my Mercury, every shop in town told me they were 100% sure it was the coil pack and wanted to charge me an "arm and a leg" to fix this problem they were so sure of. Well I've had bad experiences with taking my car to Non-Ford Authorized Mechanics. So I thought I'd take it to a Ford dealer for service, which I was very skeptical about because I was always under the impression that the dealer always cost more. My vehicle ended up being in the shop for 2 weeks, which may sound terrible, but I'm glad it was! Andrew and the guys at Dick Masheter Ford were able to tell me right away that this problem had nothing to do with my spark plugs or coil pack like I was previously lead to believe. If I would have listened to the "master technician" at Pep Boys, I would've paid my hard earned money on something that was not the root of the problem at all. The gentlemen at Ford took care of my vehicle and expressed concern as if it were their own family's car! Finally they discovered after extensive research that I had a PCM malfunction and they ordered the part and my Mercury fired right up! And to top it all off I thought I was going to have to work four jobs to pay off the bill I racked up, I was wrong again. Andrew worked with me and got me the best priced deal that worked for the both of us. The amount of great customer service I got from the time I had my vehicle towed onto the lot, to the time I happily drove it back home with no doubt in my mind that the problem was taken care of correctly the first time, will keep me coming back to Dick Masheter Ford for as long as I own my 2010 Mercury Milan for all my services needs. More

My Friend Dick Masheter I go to Dick Masheter's Quick Lane to routinely get my oil changed and tires rotated. Everyone there is so nice and helpful. I get the most thorough I go to Dick Masheter's Quick Lane to routinely get my oil changed and tires rotated. Everyone there is so nice and helpful. I get the most thorough service and Starr Carr always goes over all the inspection results before I leave. I wouldn't go anywhere else. They are the best!!! More

Alignment I had to bring my ford 250 super duty in for an alignment since it was not aligned at purchase. Quick and friendly at Masheter I had to bring my ford 250 super duty in for an alignment since it was not aligned at purchase. Quick and friendly at Masheter More

The works Always great service and fast time for a great price. Bought my truck here and have had all my service and check ups here since Always great service and fast time for a great price. Bought my truck here and have had all my service and check ups here since More

Great Experience My experience at Dick Masheter Ford today was great. I will give them a 9 for a rating becuase the employees were very friendly and respectful. Also, My experience at Dick Masheter Ford today was great. I will give them a 9 for a rating becuase the employees were very friendly and respectful. Also, they were helpful in every way. The service I received today was quick. More

Thank you! today was a funn time droping my van off.. even though my car is broke i is still my car and it needs to be taking care of... thats why i choose Dic today was a funn time droping my van off.. even though my car is broke i is still my car and it needs to be taking care of... thats why i choose Dick masherler ford.. the More

Quick Lane Service for a new Battery and Oil Change I have a 2008 Ford Edge. I was very satisfied with the personnel being friendly and answering my questions concerning my Ford Advantage standings, plu I have a 2008 Ford Edge. I was very satisfied with the personnel being friendly and answering my questions concerning my Ford Advantage standings, plus the knowledge of price and type of battery I should purchase. I had "The Works" as far as an oil change and the work was done in a very timely fashion, along with complete courtesy!! I would and I do recommend this service center to our friends and family!! Sharon Kline More