Capital Ford of Columbus

Outstanding Customer Service The service and friendliness of the staff members is consistently excellent. I've been a loyal customer for about two years now and they never disapp The service and friendliness of the staff members is consistently excellent. I've been a loyal customer for about two years now and they never disappoint. Starr Carr is the best service leader. Her professionalism, and ability to connect with the customer is just amazing. I'd also like to thank Michael Gordon for his superior work. He was very kink and friendly; he actually took the time to show me the things that need attention to make sure that my vehicle is running like new. More

The Excellence of The Quick Lane and The Dealership Hello! I would like to compliment the staff of DICK MASHETER FORD and the great customer service of the QUICK LANE PROCESS. Respectfully, Rick Ba Hello! I would like to compliment the staff of DICK MASHETER FORD and the great customer service of the QUICK LANE PROCESS. Respectfully, Rick Baumann More

Service Experience Starr was very helpful in explaining what needed to be done to my car. She asked if I had a rewards card, which I do, and helped apply my savings to m Starr was very helpful in explaining what needed to be done to my car. She asked if I had a rewards card, which I do, and helped apply my savings to my trip today. She was very professional in her dealing with me and other clients. More

Excellent Servicing I took in a 2003 Mercury Grand Marquis for basic servicing. Oil and oil filter were changed, the tires were inflated and rotated, brakes checked and b I took in a 2003 Mercury Grand Marquis for basic servicing. Oil and oil filter were changed, the tires were inflated and rotated, brakes checked and battery tested for $40. For the price and quality of work, I recommend Dick Masheter. More

Excellent Service!!! On Monday, May 19, 2014, I was extremely pleased with the service I received at this location. My husband usually takes our vehicles in for service, On Monday, May 19, 2014, I was extremely pleased with the service I received at this location. My husband usually takes our vehicles in for service, but, I decided to tag along this particular day. Starr Carr was extremely knowledgeable, very professional and courteous. Not only to us, but to other customers getting their vehicles serviced as well. The Staff was extremely professional and knowledgeable as well. We will continue our business at the Dick Masheter Ford, 1090 S. Hamilton Rd, location as long as we have our vehicle. Thank you to Starr and Staff. April & Larry Muldrow More

Wonderful Service I bought my first vehicle with Dick Masheter Ford in December 2012. I don't normally write reviews however I have received such positive service throu I bought my first vehicle with Dick Masheter Ford in December 2012. I don't normally write reviews however I have received such positive service through them ever since, I felt compelled to do so. I have interacted with various employees in the quick lane, service and sales departments. Their employees are nothing short of being courteous, helpful and quick!! I recommend this dealership for all services. I love my Ford Focus and I love the fact that I can trust one dealership to keep my car in excellent condition! Hands down, awesome service. More

Service excellence My recent experience at Dick Masheter Ford, 1090 S. Hamilton Rd. Columbus, Ohio was very pleasurable. While getting my vehicle serviced, Chris Pinson My recent experience at Dick Masheter Ford, 1090 S. Hamilton Rd. Columbus, Ohio was very pleasurable. While getting my vehicle serviced, Chris Pinson synced my phone to my vehicle, which I had no idea could be done. The professionalism and quality of service are very much appreciated. More

New Ford Fiesta I bought a new Ford Fiesta sedan and Brad Craver at Dick Masheter was very friendly and efficient. He patiently explained all the technical details I bought a new Ford Fiesta sedan and Brad Craver at Dick Masheter was very friendly and efficient. He patiently explained all the technical details and made the process real fast. It was a completely satisfying experience with him. More

repairs that was needed had replacement of front brake pads and resurface rotors, replace exhaust bot that was broken. Service department was very friendly and understanding had replacement of front brake pads and resurface rotors, replace exhaust bot that was broken. Service department was very friendly and understanding of the time frame. I have used the service department many times since we had are escape was very please and reasonable cost but most of all I felt very confident in the work that was done ...............thanks to everyone service dept to the sales dept as we bought are car there in 2007 More

Nice work They were amazing! In and Out! I was going to spend more money by doing each service separately and the clerk told me about the the works for only $40 They were amazing! In and Out! I was going to spend more money by doing each service separately and the clerk told me about the the works for only $40 bucks. More