Capital Ford of Columbus

The courteous and helpful staff at the Quick Lane shop..Bob took me in at 3, even though closing time is 5, and put new tires on my car. And Chris had a hell of a time getting my wheels off and back shop..Bob took me in at 3, even though closing time is 5, and put new tires on my car. And Chris had a hell of a time getting my wheels off and back on, but he did it right and my car rides like new again. They made time for an oil change when i remembered to tell em i needed one at 4 o'clock. Thanks to everyone at the Quick Lane! More

TO WHO IT MAY CONCERN, MY NAME IS DAVE ;MY FATHER ALWAYS GOT HIS COMPANY CARS HERE,SO I GOT ONE HERE TOO. BOTH OF US REALLY LOVE THE KINDNESS AND SERVICE YOU GAVE US, SO KEEP UP THE GOOD WORK. ' THANKS T GOT HIS COMPANY CARS HERE,SO I GOT ONE HERE TOO. BOTH OF US REALLY LOVE THE KINDNESS AND SERVICE YOU GAVE US, SO KEEP UP THE GOOD WORK. ' THANKS TO ALL' I DAVEREALLY LOVE MY FORD F150 XLT.I WILL KEEP COMING BACK . YOUR FRENID DAVE HARTNESS More

They are always curtious, take great care of my vehicle, always answer my questions with a smile and they take time to make sure I am happy with their work and service. always answer my questions with a smile and they take time to make sure I am happy with their work and service. More

Rick advised me that I didn't have to schedule an appointment unless it were for a problem. For maintenance service I could come directly and get serviced. That will help me in the future as I am loc appointment unless it were for a problem. For maintenance service I could come directly and get serviced. That will help me in the future as I am located about fifteen miles away. His help is appreciated. More

I recently moved to the area and I was in search of a new Ford dealership for service. I drive a 2012 Ford F-150 Raptor so I am very particular about who services my truck. The previous dealership I was goin Ford dealership for service. I drive a 2012 Ford F-150 Raptor so I am very particular about who services my truck. The previous dealership I was going to was great at customer service, so I was a little leery about finding a new shop. I went to Dick Masheter for a standard servicing of my truck. Oil change, fluid checks, tire rotation etc... The service was quick and great. I walked in, they asked me what I needed done, I told them, and they took my truck right back and got start. One thing what was great was I could sit there and watch them work on my truck. I knew everything they were doing and could keep an eye on it. I received a summary sheet of what they checked and where was wearing and in good shape. I know how to work on cars, but I choose to let the dealership work on my Raptor. Everything they put down was stop on. I didn't feel like I was being cheated or pressured. The price was right on for everything I got done. I would not write a positive review if I did not plan on taking my truck back to Dick Masheter. They will be servicing my truck going forward. Great experience. More

Had a great experience, was in and out in a timely manner, nice friendly, andknowledgeable people . Veryinformatioal on my car,and what was needed , very inforativeon upcoming services needed. Great p manner, nice friendly, andknowledgeable people . Veryinformatioal on my car,and what was needed , very inforativeon upcoming services needed. Great pricing and affordability, with flexible service hours. More

I had called to make an appointment to get my Expedition serviced, oil change etc. The person on the phone said no appointment was needed so I just came in a few days later when unfortunately they were bus serviced, oil change etc. The person on the phone said no appointment was needed so I just came in a few days later when unfortunately they were busy on the repair side for up to a 2 hour wait. The gentlemen quickly said since you have no repairs and just need maintenance, I bet we can get you I to our quick lane side. He made the call and I drove over and they tookme immediately! In addition Starr was very kind and made sure that I was given all the appropriate discounts according to my plan. She even triple checked if my filter that needed replaced was covered under my plan without my asking! They were a pleasure and great service. More

My late husband and I have been customers of Dick Masheter Ford dating all the way back to 1988 when we purchased our daughter's first car a 1988 Ford Escort. Since then we have purchased two Ford T Masheter Ford dating all the way back to 1988 when we purchased our daughter's first car a 1988 Ford Escort. Since then we have purchased two Ford Taurus and currently drive a Ford 500. Our purchases have been based on the quality and the friendliness of their customer service. I must say the employees are very attentive to their customers. I have never been to the dealership and left unattended no more than 5 minutes. Fortunately, I have been blessed to only have minor maintenance done to my vehicles. Each time the repairman explained in detail the repairs that were necessary. The reason I continued to return to Dick Mashester Ford when I decided to purchased a vehicle was because they have a wonderful overall selection of vehicles in their inventory, and the prices of the vehicles were not overpriced and fit into my budget. I would definitely recommend this dealership/service department to others. I am also giving this dealership 5 Stars. Thank You in advance for your customer service and making me feel appreciated. More

We have purchased two vehicles from this dealer in the last few months and found them to be very friendly and accomodating. Their prices are very competitive and the sales staff knows their product. We last few months and found them to be very friendly and accomodating. Their prices are very competitive and the sales staff knows their product. We would recommend them to anyone seeking to buy a Ford. More

This was my first time taking a car to Dick Masheter and the service advisors were very pleasant. I went to get an evaporator housing installed and after they went to order the part that's when they told me the service advisors were very pleasant. I went to get an evaporator housing installed and after they went to order the part that's when they told me that it was a part that was no longer available. They found another part from another place which was put on for a lot cheaper. I will take my truck there from now on when I need something done. More