Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capital Ford of Columbus
Columbus, OH
413 Reviews
The team at Capital Ford of Columbus would like to welcome you to our dealership in Columbus, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Ford vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Columbus, you can always count on the professional technicians in our Ford service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Columbus count on the high-quality vehicles and services found at Capital Ford of Columbus, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 413 reviews
March 01, 2008
After purchasing a 06 Five Hundred last year, I was very happy with the salesperson (B. Prater). As part of my purchase I was given a "gold card" and told that I would get "lifetime $15.95 oil changes" I ha happy with the salesperson (B. Prater). As part of my purchase I was given a "gold card" and told that I would get "lifetime $15.95 oil changes" I have had my oil changed there ever since. My most recent visit to Quick Change provided me a much different picture of your business. I was told if I didn’t do my regular maintenance there I wasn't eligible for the 15.95 oil changes and that the lifetime price was now 18.95. I guess I have a different definition of “lifetime”. I was also asked if I wanted my tires rotated. My response was “no”. I carefully watched the technician not rotate my tires. When my car was ready I was told that my bill was over $40. When I asked why, the response was the cost for the tire rotation. When I responded that I said “no” to the tire rotation and that the tires weren’t rotated any way, the service advisor removed the charge, and let me know that I wasn’t welcome to visit the business for $15.95 oil changes, which were now $18.95 by the way, because I didn’t have my regular maintenance performed there. When I responded those stipulations on the “gold card” were never communicated to me, nor was the “gold card” represented to me that way by your staff at the time of the sale, I was rudely told that I was incorrect, and that is the way it has always been. I reluctantly paid the $18.95 price plus the inflated charge for the extra quart of oil not covered in the “deal”. When I arrived home I found the original gold card paperwork, it didn’t mention any conditions for receiving the “lifetime” price on the oil changes. In any event, now that I know I am no longer welcome there, I won’t be back, for anything short of a recall on either of my two Ford vehicles! My future purchases will not be from Ford (Lincoln, Mercury, Mazda, Volvo, ect.) either. “My friend Dick Masheter”, I think NOT! I guess I have a different definition of “friend” also. Sincerely, Andrew R. Lyons More
by arlyona
Employees Worked With
service advisor
August 08, 2007
When I buy another Ford from Dick Masheter, I will only deal with Rudy. I have told people about him and one of them bought a car. The service was also great (Paul). I am looking for a mustang in the nea deal with Rudy. I have told people about him and one of them bought a car. The service was also great (Paul). I am looking for a mustang in the near furture. More
by giantdon
Employees Worked With
Rudy
July 15, 2007
My wife and I purchased 2007 ford Ranger. John Lee our salesperson worked with the budget we had. Their Finance department dept. (Jeff) is excellent. The whole group made car buying a thrill instead of salesperson worked with the budget we had. Their Finance department dept. (Jeff) is excellent. The whole group made car buying a thrill instead of a dread. We are forever grateful to them. We look to have a long enjoyable truck relationship with them. We are recommending them to our associates, and friends. They are top in their field. Once again John and crew Thank you.... More
by corrections7
Employees Worked With
John Lee
