Capital Ford of Columbus

Looking at a used 2007 Fusion SE V6 they had listed for $11,500. I took it on a test drive where it rode decently. During my inspection, I noticed the brakes looked old as well as the tires. But Mike assur $11,500. I took it on a test drive where it rode decently. During my inspection, I noticed the brakes looked old as well as the tires. But Mike assured me they were both brand new. The following week I took the car to Tilton's in Gahanna (where my family takes all of our cars for any maintenance) they confirmed my beliefs, noting that the brakes had less than 20% remaining and the tires needed to be replaced. When I brought up the issue to Mike, he 'assured' me that Tilton's was just saying that because they wanted more business and said that the tires needed to be 'broken in.' Anyways, I offered $9,500, about the top of the trade in value for the car, for Mike to tell me the ABSOLUTE lowest they could go was $11,200-$11,300. So I said 'no' and walked away. Within the next 10 days I bought a Milan from Byers (which I highly recommend) and I decided to continue to watch the price of the Fusion to see how long it took to sell. Within a week it was down to $10,900 and then to $10,500 and then to $9,995! Wow...what happened to $11,300 'being my bottom dollar'??!! Overall, Mike was very dishonest and I would not recommend him to anyone looking for a trusting salesman. He even told my mother (as I am a 20 year old buying my first car) that I was taking it 'too seriously.' C'mon!! Mike is awful. More

They said they were transferring plates from my trade to my new truck. 8 mos later we find they didn't. Now all they say is sorry we can't help you. Nice. Go Dick Go. Good name for screwing your customers. my new truck. 8 mos later we find they didn't. Now all they say is sorry we can't help you. Nice. Go Dick Go. Good name for screwing your customers. More

I recieved a phone call from Mr. Isaac about how the were in need of used vehicles. He wanted me to bring in my truck to have it appraised and would they would work with me to get me in a new truck. I totaly in need of used vehicles. He wanted me to bring in my truck to have it appraised and would they would work with me to get me in a new truck. I totaly explained the situation, that I had no money to put down and my current payment was at the top of my budget and how much I still owe on my current truck. He said they would work it out to where I wouldn't be way too upside down with a new vehicle. So I took the time to go in on my day off. Turned out to be a waste of time. The payment would have been $200 plus more than where I currently am at in my current loan. Great appraisel on my truck too, would have been about $7000 in the hole. ???? Sounded good over the phone, but don't waste my or anyone elses time! More

I recently visited Masheter Ford to inquire about adding an extended warranty to my truck. When dealing with Haley in the finance department, we wrote down some pros vs cons on buying an extended warranty. an extended warranty to my truck. When dealing with Haley in the finance department, we wrote down some pros vs cons on buying an extended warranty. She was amazing! She actually was able to trade me out of my 07 F-150 and into a 1 year old 11 F-150 still under factory warranty all for the same payment ($3 more, almost the same) as I pay now! She even got me an extended warranty and GAP insurance. More importantly I didn't have to write a check for an extended warranty and drive out in my old truck. Thanks again Haley! You are a beautiful asset to the company! ;) -Mike More

Over the past few years, I have had the occasion to have three cars(my personal vehicle, my husband's and my father's vehicles" serviced at Masheter's. Each time I have been totally satisfied with the work three cars(my personal vehicle, my husband's and my father's vehicles" serviced at Masheter's. Each time I have been totally satisfied with the work and service provided.On my first visit, I was fortunate to have Mr. Scofield doing the work and have requested his services each time. As long as Mr. Scofield works for Masheter's, he'll continue to service my vehicles. I have never been treated with anything except respect, and have never felt that I had to "fight because I am a woman" in a car dealership/shop. Thanks guys..Keep up the good work!!! More

Dick Masheter Ford was recommended to me by my neighbor. I took my vehicle in for some much needed service work. I was very happy with Brandon and his professionalism. I had done a little home work and had I took my vehicle in for some much needed service work. I was very happy with Brandon and his professionalism. I had done a little home work and had a good idea of what 4 tires, servicing the brakes, changing the oil, etc was going to cost. I was very pleased when the estimate was less than Pep Boys and another Ford dealer closer to my home. The work was completed on time and I even received a free car wash. Thanks guys!!! I'll see you in 3,000 miles. More

If you looking for a pleasant experience when it comes to car buying. Take my word for it and stop by and see Chuck Stanley at Dick Masheter Ford. It took only a few minutes to realize that he wasn't the sta car buying. Take my word for it and stop by and see Chuck Stanley at Dick Masheter Ford. It took only a few minutes to realize that he wasn't the standard pushy car sales guy with little knowledge of cars or my interests. He has been in the business for a long time and treated me as if I was family. The finance guys were just as friendly. I really had a good experience and would recommend Dick Masheter to anyone looking for a car. Thanks again Chuck I am loving my Taurus! More

I will say the person I encountered was friendly the overall experience was that of leaving with more problems that were corrected and at a big cost to the consumer because of the experience. I ask for overall experience was that of leaving with more problems that were corrected and at a big cost to the consumer because of the experience. I ask for a system problem to be fixed and instead, I wound up with with a useless system that would never work. Interesting to know that when I bring a car in for servie it will be defered to Ford. In short I bought a new car based on the systems,devices, and services offered on the car at that time. Only to find later it took a unsleable dangerous system that would not work at best unless I pay a lot of money elsewhere and that will still not give me what I bought in this car. More

Bought a used car recently, staff and management were very friendly accomidating until after the deal and paperwork was signed. I have had to go back to the dealership twice and have been treated rudely very friendly accomidating until after the deal and paperwork was signed. I have had to go back to the dealership twice and have been treated rudely and the staff is very condiscending.With as many dealers Columbus has, I would advise against visiting Dick Masheter. More

Scam Service Department. My car was stranded near their shop with a bad alternator. Rather than tow it 60 miles home to fix myself, I jumped it and got it barely to them to have them install a new one. The shop with a bad alternator. Rather than tow it 60 miles home to fix myself, I jumped it and got it barely to them to have them install a new one. They wanted $250 just in the part cost. I walked across the street and got an alternator for $70 at Advance Auto Parts. Then, Dick Masheter said that one was faulty and I'd have to get another and pay a second time for installation since it wasn't their part. I took the alternator back to Advance, they tested it and it was fine. Hearing that, I told Dick Masheter to get my car off the lift, towed it home, and installed the alternator myself. It's still running strong 30k miles later. They were just mad that I didn't pay for their overpriced part, and they were going to try to get my money through labor. Next time, I'm paying for the tow home no matter how far away I am, I trust nobody to touch my cars... More