Capital Honda of Salisbury

Sales manager was determined to cheat me on my trade and added an additional $3,000 dealer reconciliation to His trucks MSRP .My KBB trade in value not retail was between $36,000 on the low side and $39k on added an additional $3,000 dealer reconciliation to His trucks MSRP .My KBB trade in value not retail was between $36,000 on the low side and $39k on the high side and they only offered $35,500 at first. Just a lot of bickering they thought were routine negotiations that an unsophisticated buyer might have been easily convinced they were getting the best deal. I was not. The home delivery , however, was a complete fiasco. We had a bad winter storm the day and night before the scheduled delivery. I text the person scheduled to deliver the morning of the delivery to delay delivery for a couple hours so that the roads had time to clear plus because of school closings I had a 5 year old grand daughter to look after . He refused said he had to pick up his kids from Day care but said he could deliver it a different day. I agreed and told him you may deliver it the next day. He refused saying he had appointments. I was reluctant to respond in fact was quite angered and was about to text back and tell him to forget it if you can’t honor my requests, which were no fault of mine then only bad things could potentially happen. Before I could respond, about two minutes, he wrote, “My GPS says I’ll be there at 10:30 AM. In other words he had zero intention of delivering on my schedule without regard to the weather, road conditions and my obligations but was intent on shoving his schedule down my throat. I Notified his Sales Manager that The truck was delivered against my wishes completely covered in salt, ice, snow, and the oily film transportation applies to roadways to preclude freezing. I spent hours, in fact more than 15 and still working trying to get the salt off that was in every crack and cranny on the truck and the road film covered the paint and glass. Terrible. I wanted compensated for my time, effort and supplies that they could have easily rectified by taking it through a car wash just prior to delivery. Plus I had provided them with a showroom new professionally detailed heated garage kept truck with less than 2300 miles and a full tank of gas. I asked that they at least top off the gas in their delivery Truck or pay me for just 3 gallons of gas. I have given them every opportunity to respond including filing a Google review and a formal complaint with the BBB. Unfortunately , its my impression, based on my personal experience with Pohanka Honda of Salisbury that this is a place who believes Customer service are just words and that their application doesn’t apply to them. Additionally, again through what I experienced that this is a dealership who's personal arrogance outweighs their ability to admit they were wrong and make a timely effort to reach a resolution.. In over 50 years of buying and leasing new cars and trucks Pohanka Honda of Salisbury Maryland ranks nearly dead last in competency and commitment to a buyer friendly dealership environment. Based solely on my singular experience with this dealership I reject offering referrals or ever returning More

I bought a new crv. Felt like there was no haggling and great prices the customer service there after matched what I received at the time of purchase! Top notch great prices the customer service there after matched what I received at the time of purchase! Top notch More

I bought my car here three years ago and continue to get it serviced with them, even though my warranty expired. They are awesome people... professional, polite, and they give me a ride to and from work so it serviced with them, even though my warranty expired. They are awesome people... professional, polite, and they give me a ride to and from work so I don't have to sit and wait. Never disappointed! More

I highly recommend Pohanka Honda!! They definitely go above and beyond, I love my Honda!!! above and beyond, I love my Honda!!! More

I purchase all my Honda’s from Pohanka and get them serviced there with excellent sales and service. serviced there with excellent sales and service. More

Top notch service provided by sales professionals! They worked with me to get the monthly payment I needed on the CRV I had to have! worked with me to get the monthly payment I needed on the CRV I had to have! More

I was looking for a safe reliable car for my family as a mother of 4 and they found one at a great price with reasonable mileage. Thank you Pohanka! mother of 4 and they found one at a great price with reasonable mileage. Thank you Pohanka! More

It was a pleasure to deal with the sales staff and she got me a great deal got me a great deal More

Best place to buy. Easiest buying experience I’ve ever had. Customer service was A+ had. Customer service was A+ More

Great company to deal with. Went out of their way for me to leave happy. to leave happy. More