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Capitol Acura

San Jose, CA

4.9
97 Reviews

740 Capitol Expressway Auto Mall

San Jose, CA

95136

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Showing 97 reviews

September 16, 2020

Took my TLX in for maintenance and back breaks. All work was completed timely and the service coordinator was very friendly. I’ve trusted Los Gatos Acura’s service department for many years! More

by Cammie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ
Sep 17, 2020 -

Capitol Acura responded

Thank you for the positive review and rating! We are happy to know that you enjoy our Service Department and we hope that you will continue to visit us in the future.

September 16, 2020

We needed a new battery. We were informed that our We needed a new battery. We were informed that our battery was under warranty and would be replaced free. They were able to replace the battery wh More

by RKatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Finlay and Chris Rieger.
Sep 17, 2020 -

Capitol Acura responded

Thank you for the positive review and rating! We are happy to know that we were able to help you with your vehicle and that our team provided great customer service. We appreciate your business and we look forward to any future visits!

September 07, 2020

Service was very good, but your price for oil filter and tire rotation was very high. I would consider coming back for service if the price was better More

by bobaraldi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Maxwell, Kevin Akbarzadeh, Tony Aimonetti
Sep 08, 2020 -

Capitol Acura responded

Thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

September 05, 2020

Tom ours service advisor was the best. He explained everything that was going to be done and took the time to tell us why it Wes necessary. Tom was a gentleman and has a great sense of humor. Tom is a More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tomas Finlay
Sep 06, 2020 -

Capitol Acura responded

Hi Gary, We always love to hear from repeat customers, on their experiences. Thank you, for your loyal business and great feedback for Tom!

September 04, 2020

Russell from the service department was very friendly, knowledgeable and professional. He followed up with me to make sure I was happy with the service. I recommend Los Gatos Acura to anybody More

by nadera_69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell from the service department
Sep 04, 2020 -

Capitol Acura responded

Thank you for the great review! We can't wait to share your kind words with Russell and are glad to see that his knowledge and expertise made a positive impression on you. We appreciate your recommendation; please come back at any time.

September 02, 2020

Excellent service, as always, for my 2012 MDX. Easy to schedule, the work was completed on time, and my MDX was returned in great condition. More

by BobR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Sauer
Sep 03, 2020 -

Capitol Acura responded

Bob, thank you for taking the time to share your excellent experience with Russ! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road!

September 01, 2020

Knowledgeable and courteous. I’ve been there several times for oil change and tire work. It’s close to my home and everyone there is very nice and friendly More

by rebeccamacrae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Finley
Sep 02, 2020 -

Capitol Acura responded

Hi Rebecca, thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

August 31, 2020

All went well, was provided a loaner, car was ready ahead of time. Experience was good. Thanks Los Gatos Acura, I will be be back More

by 911grl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Finley
Sep 01, 2020 -

Capitol Acura responded

Hi there, thanks for the wonderful review! We look forward to working with you again in the future.

August 27, 2020

Friendly agents and representative, knowledgeable on their products. Willing to assist and help all the time, they are giving coupons of carwash thats awesome also discussing the repairs that they did More

by Denarskyden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ
Aug 28, 2020 -

Capitol Acura responded

Thank you for the wonderful feedback! We are happy to know that you had a good experience with us and to know that our team was friendly and knowledgeable. We value your business and we look forward to any future visits!

August 27, 2020

Over the years, I have taken my vehicles to a number of service departments. I know what I should expect from a service advisor. Russ was very Thorough when he went over the service of my vehicle. Other se More

by hschwoob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russel Sauer
Aug 28, 2020 -

Capitol Acura responded

Thank you for the 5-star rating and great review! We are happy to know that you had a good service experience with us and with the help of Russ who provided great customer service. We appreciate your business and we look forward to any future visits!

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