Capitol City Ford Greenfield - Service Center

My car was damaged downtown Indianapolis by a manhole cover that was not properly secured. I had the towing service come get my car and tow me to Inskeeps where we purchased our new Ford Taurus. Kirby cover that was not properly secured. I had the towing service come get my car and tow me to Inskeeps where we purchased our new Ford Taurus. Kirby offered to come and pick me up and offered a loaner car to me to use while my car was being worked on. The tow truck picked me up and took me to Inskeeps where Kirby and Pat where waiting on me after hours to receive my Taurus and get me into a loaner car. They are always very kind and courteous and go above and beyond to make us happy. Thank you! More

For the last 3 years, Inskeep personnel have always been top-notch in my opinion. They are always friendly, helpful, knowledgeable and courteous. I will continue to buy and have serviced all my vehicles the top-notch in my opinion. They are always friendly, helpful, knowledgeable and courteous. I will continue to buy and have serviced all my vehicles there from now on. More

My car died in the Greenfield Aldi parking lot yesterday after work. It was raining and I was frustrated. I didn't have the number for Roadside Assistance so I called Inskeep and the nice girl asked me wh after work. It was raining and I was frustrated. I didn't have the number for Roadside Assistance so I called Inskeep and the nice girl asked me who my salesman was and I told her it was Frank. She transferred me to him and as soon as I told him who I was he said, "How are you?" I told him that I was upset because my car was dead in the Aldi parking lot. He said, "I am on my way." All I wanted was the number for Roadside Assistance, I didn't expect him to rush over. He came over, gave my car a jump, told me to follow him to the dealership, called them on the way back, and when we got there he told me to pull into the service department. They checked it and installed a new battery. All of this took 1/2 an hour and then I was on my way. Frank and the service guys were MUCH faster than Roadside Assistance and for this, I am greatly appreciative. This was customer service like no other. I told him that I would spread the word on Facebook to over 1,000 people and that is exactly what I did. THANK YOU FRANK for your customer service that went above and beyond what I would ever expect. Pam Hochstedler More

I would not consider taking my Ford anywhere else! The service writers and department perform only the needed service, are focused on providing quality service, and provide exceptional customer service!! service writers and department perform only the needed service, are focused on providing quality service, and provide exceptional customer service!! More

We are always happy with the workmanship,the atmosphere, and the marvelous people at Innskeep--that's what keeps us coming back. What I don't like is you (Dealer Rater) telling me that I have to write a and the marvelous people at Innskeep--that's what keeps us coming back. What I don't like is you (Dealer Rater) telling me that I have to write a review and it HAS to be so many words. More

When I had to do a manditory tune up due a recall for some problem on my 2001 Ford Escape, I took it to this dealership to work on it. All the employees were friendly and got right to work. I went to hav some problem on my 2001 Ford Escape, I took it to this dealership to work on it. All the employees were friendly and got right to work. I went to have lunch to kill time and got the call that they were finished with it half way through. I was impressed with how quickly they finished and was happy I wasn't charged anything for the visit. If I ever have another problem with my car, I will definitely be taking it there. More

I just had my 2011 Ford Fusion in the shop after banging into a pole and doing more damage than I thought possible for going 3 mph...Dennis gave me an estimate within 5 mins of arriving at the dealership, s into a pole and doing more damage than I thought possible for going 3 mph...Dennis gave me an estimate within 5 mins of arriving at the dealership, sent the pictures into my insurance right away and got me into a nice, Mercury Milan while my car was being fixed. The paint job was impecable! Before I turned my car in they boasted saying they had the best painters around and I believe it! There was no evidence that there had ever even been damage. Overall, they did great work and in a timely manner and were very pleasant to work with. More

I had some car trouble while in Greenfield. Not only did the service department find the solution to my problem quickly they even gave me a ride back to my home in Indianapolis. I would highly recommend the the service department find the solution to my problem quickly they even gave me a ride back to my home in Indianapolis. I would highly recommend the service department at Inskeep Ford. More

My Name is Wiley Both Jeff and Dennis treated me My Name is Wiley Both Jeff and Dennis treated me Great,They treated me Like I was important and they both toke very good care of my wife and me My Name is Wiley Both Jeff and Dennis treated me Great,They treated me Like I was important and they both toke very good care of my wife and me Thanks Wiley More

We are repeat customers,Pat and Frank TEAM UP & TAKE CARE ! Both are great people to deal with & they work very hard for you. We are very demanding no-B.S. kind of customers,we don't have time for games CARE ! Both are great people to deal with & they work very hard for you. We are very demanding no-B.S. kind of customers,we don't have time for games.THANK YOU GUYS !!! WE'LL BE BACK!!!!!!!!!!!! More