Capitol Ford Santa Fe

Their people work on a lot of Fords; I feel confident they understand my vehicle and the service work will be done correctly. they understand my vehicle and the service work will be done correctly. More

Very courteous, professional & very amicable. Very pleased with Joseph Ortiz & staff! Thank you Capitol Ford looking forward to a rewarding business experience in the future. Very pleased with Joseph Ortiz & staff! Thank you Capitol Ford looking forward to a rewarding business experience in the future. More

Great customer Service as well as fast response to questions and concerns , amazing job ethic questions and concerns , amazing job ethic More

JC was friendly and helpful. .Worked me into a busy schedule to accommodate my work schedule. Amazing customer service!! Thank you! .Worked me into a busy schedule to accommodate my work schedule. Amazing customer service!! Thank you! More

I had to leave my truck in the shop for 8 days for an oil change, replace a back up camera on a truck with only 22,000 miles that costed me approximately $700.00 , and a recall, some molding on the cab that change, replace a back up camera on a truck with only 22,000 miles that costed me approximately $700.00 , and a recall, some molding on the cab that really wasn’t fixed and would of been a cost of $585 dollars to remove the rear window, and a rubber pad on the tail gate. So go figure it is my opinion the the service is very unacceptable considering the time in the shop and a camera that ford should have replaced for free considering the mileage. More

Excellent sales experience. Larissa was easy to work with and dedicated to making the deal work. Larissa was easy to work with and dedicated to making the deal work. More

The service was great, very knowledgeable with vehicles. Will go back to Capitol Ford again Will go back to Capitol Ford again More

The Ford Rep listened to my concerns with the truck and recommended a path forward. It took a while due to heavy workload but everything turned out grate. I made my 800 mile trip the next day without any p recommended a path forward. It took a while due to heavy workload but everything turned out grate. I made my 800 mile trip the next day without any problems. More

I went into the dealership stating I had slipping problem on the lower gear that needed to be addressed.. They had my truck for five days and finally sent me an estimate for repair of over 15 thousan problem on the lower gear that needed to be addressed.. They had my truck for five days and finally sent me an estimate for repair of over 15 thousand dollars. I responded…. DONT DO ANYTHING!!!. I went into to retrieve my F-150 they tried to give me a key for the vehicle. Not the key fob that I brought in with the truck. Over an hour later, they found the correct key fob at that time, they added insult to injury by chargeing me a $245 for a diagnosis change. The real problem here is that the service person made assumptions that were not supported fact. For instance the ford manual states that the transmission needs to have the transmission oil changed by a Qualified Ford mechanic perform a software update. Not a 15K plus transmission replacement. More

Very good experience. JC. Was very helpful. Very professional. He took care of business. Thank u JC. Was very helpful. Very professional. He took care of business. Thank u More