Capitol Ford Santa Fe

Not recommending them to anyone EVER. They messed with me and tricked me into something THEY wanted me to get. Terrible terrible service. THEN on second day of of ownng it, it wouldnt s They messed with me and tricked me into something THEY wanted me to get. Terrible terrible service. THEN on second day of of ownng it, it wouldnt start. They sent a tow truck for it, had me with a loaner for two weeks. Got car back and wasn't happy, went to get it turned back in and was told I couldn't. They are HORRIBLE. More

Always great service. Edwin kept me informed about what progress of my vechile! Christian from finance helped me also. I had questions for him he answered them and went Edwin kept me informed about what progress of my vechile! Christian from finance helped me also. I had questions for him he answered them and went above and beyond to help with my needs! Thank you Edwin and Christian for all your help and dedication.. Haven't been disappointed so far! More

I had an excellent experience at Capitol Ford. My service adviser was Tim Wanish, and he went above and beyond taking care of some servicing, a recall and some warranty issues. I’ve been driving F My service adviser was Tim Wanish, and he went above and beyond taking care of some servicing, a recall and some warranty issues. I’ve been driving Ford vehicles for the past eight years, and this time was by far the best service experience I’ve had at this dealership. Keep up the good work. More

Problems were solved expeditiously. Pickup service was appreciated. Warranty covered costs. The only negative was getting pickup service arranged.in a timely fashion. Pickup service was appreciated. Warranty covered costs. The only negative was getting pickup service arranged.in a timely fashion. More

Edwin was outstanding! I thought customer service was dead. He’s a young man, but treated me with old-school kindness. And the woman at the front desk same thing. She could I thought customer service was dead. He’s a young man, but treated me with old-school kindness. And the woman at the front desk same thing. She could not have been more helpful. And I ran into Sandra (finance dept) and she was of course, great to chat with for a few minutes. Keep up the great work capital Ford. More

Edwin has been great ~ he handles my frustration with grace and kindness. He is very communicative. The service person I worked with prior to Edwin was not communicative and was easily frustrated himse grace and kindness. He is very communicative. The service person I worked with prior to Edwin was not communicative and was easily frustrated himself. him the organization of the service department is not great…. I don’t know if there are too many cars in need of service and not enough mechanics or front desk people but my frustration level is high. Also, my hands are tied because I have to use this service department because cars are not so simple to fix now that everything is computerized. The service department has had my car 4 different times for the same issue and they still can not fix it. They have to contact the main Ford plant and apparently communication is via email ~ where are the humans! I kind of wish I bought a Toyota which I am sad to say ~ More

Very happy with the purchasing process. I never felt pressured in any way and every one was very friendly. I never felt pressured in any way and every one was very friendly. More

Tim was so helpful, followed up with me on the status of my vehicle. Mike Lara is the best. He is thorough, keeps me informed on the vehicle status as well. I never feel like a bother calling with any qu my vehicle. Mike Lara is the best. He is thorough, keeps me informed on the vehicle status as well. I never feel like a bother calling with any questions. More

Larissa was the best! She was very professional and made us feel very welcomed. Thank you! She was very professional and made us feel very welcomed. Thank you! More

We were traveling and the check engine light came on. JC helped us and got us in and repaired in a day. Outstanding service from Capital Ford and great communication from JC! JC helped us and got us in and repaired in a day. Outstanding service from Capital Ford and great communication from JC! More