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Capitol Ford Santa Fe

Santa Fe, NM

4.6
238 Reviews
We have a strong and committed sales staff with over 58 years of experience. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! If you're looking for one of "the best" Ford dealerships in the Santa Fe, Los Alamos, and Albuquerque, NM area, we've got you covered at Capitol Ford.
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4490 Cerrillos Rd

Santa Fe, NM

87507

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Showing 238 reviews

September 04, 2021

Sheisty dealership ever! Had a check sent overnighted and they sold the car from under me! They claimed that they didn't know anything yet the financial officer was working with my Credit Union Rep directly! More

by Sabrina
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kent, Carmelo, Damian, Alfonso
Sep 07, 2021 -

Capitol Ford Santa Fe responded

Hi Sabrina, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Capitol Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please contact Camelo Cortez at 505-473-3673 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

March 18, 2021

I took delivery 2/26/21 on one of the first Mach-e delivered to Santa Fe, and Capitol Ford handled the sale paperwork efficiently BUT: was under educated in some of the EV and FordPass feature setup. More

by dtbaker61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicholas Cardenas, Thomas Nime
Mar 25, 2021 -

Capitol Ford Santa Fe responded

Hi, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We value your input and your business so we hope to speak with you soon. Sales Manager, Tim Mullen (505)473-3673 tmullen@capitolfordnm.com

Mar 25, 2021 -

dtbaker61 responded

Tim, I have been attempting to work this out with Capitol since I picked up my car. I contacted you directly by email, and never heard back from you, so I filed a Complaint with the BBB. Your GM, Zach Brandt, became aware of the complaint, and responded to the BB in less than 24 hours, and then contacted me to proactively see what Capitol could actually DO to make it right and demonstrate some actual customer service. We have come to a resolution, and Zach has 'made it right' in my book... but I'd say that the Capitol Ford Sales and Service Teams have a long way to go to demonstrate they are capable of solving problems rather than just saying they are sorry.

October 02, 2020

Capitol Ford in Santa Fe has very prompt and kind service as well as sales departments. We had our old F-150 serviced here and were always taken care of well. We found the same great service in the sales d More

by chrisruge1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Sena
October 31, 2019

Good Experience, Great Vehicle, Great Salesman Mike Lara, our salesman, was informed, efficient, thorough, and a friendly guy. The Escape Titanium that we bought had a ton of bells and whistles tha More

by happy Ford owner
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lara
October 30, 2019

Thank you to our wonderful Salesman Damian Garcia and his staff for their professional service once again. Highly recommend them if you need a vehicle. More

by Len
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damian Garcia and Irving Perez
September 10, 2019

Exception Service. Thx Damian Garcia. We have been searching for a small SUV for about a year. I don’t like the haggling song and dance. Thanks to Salesman, Damian Garcia, he made the proc More

by Rhonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damian Garcia
September 03, 2019

Bart White Bart worked with me, one of the service managers. Had to check engine light come on while towing my trailer. Professional in every way. Thanks to Bart More

by Warren
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bart White
September 01, 2019

Worth the Drive Estevan Rivera is a professional and courteous gentleman who made sure the vehicle received the best service possible. He and his team went above and More

by RM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Estevan Rivera, Tony Sena
March 26, 2019

Vacation Trip Repair We had stopped and changed the battery but the problem returned. Before heading to Pagosa Springs, CO. to ski wanted to make sure everything was work More

by Bcervi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Lucero
June 27, 2018

No RV service We were from out of town and needed service on our RV. Our RV has a ford engine. They said they couldn’t put a reader on it to see what the problem w More

by Jlh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kids
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23