Capitol Ford Santa Fe

Visited Capitol Ford in Santa Fe for a routine service and was deeply disappointed. Despite an appointment, the service took all day, far beyond the promised time frame. Worse, there was zero communicatio and was deeply disappointed. Despite an appointment, the service took all day, far beyond the promised time frame. Worse, there was zero communication from the staff; no updates, no callbacks, nothing. This lack of transparency and efficiency is not what I expected from a Ford dealership. Future customers, insist on clear communication upfront. This experience has significantly diminished my trust in their service quality. More

This is the best ford dealer in the country. They make you feel like family. Everyone is always so nice and they help with whatever you may need They make you feel like family. Everyone is always so nice and they help with whatever you may need More

My second vehicle from Capital Ford. ..Jose Arguello listened and made the experience of trading in/up a doable reality. And he helped me to get the best possible value for my budget gar ..Jose Arguello listened and made the experience of trading in/up a doable reality. And he helped me to get the best possible value for my budget gar more than I thought could be possible. Thank you Jose, I love my new Bronco Sport Heritage! More

Capitol Ford is a favorite from way back. This time around was better than ever. I special ordered a Maverick. It came exactly when estimated, and while some other dealers were still charging This time around was better than ever. I special ordered a Maverick. It came exactly when estimated, and while some other dealers were still charging a multi-thousand dollar premium, Capitol sold it at MSRP. That is a big deal for that little truck. From sales to finance, this is a great team. Mike, Ishmael, and Sandra, well done, team! More

Everyone was nice, respectful, friendly & professional. The place is beautiful & clean. I love my car The place is beautiful & clean. I love my car More

Emily and Tim were very nice and gave a very thorough run through of warranty benefits and financing options right out of the gate, which allowed them to turn a reluctant initial visit into a sale in two day through of warranty benefits and financing options right out of the gate, which allowed them to turn a reluctant initial visit into a sale in two days. My lifestyle requires a truck, but I was apprehensive about buying from a dealership because I am a very short woman, and I thought it would just be a bunch of men judging me and joking about whether or not I could "handle" an F150. Instead, I was immediately paired up with Emily, which was a big relief for me. I didn't feel judged or like I needed to keep bringing up specific questions about tow capacity, curb weight, etc. to prove I'd done my research, which made me feel more inclined to actually make the purchase. More

Excellent experience. Sales & financing staff really know what they're doing and made my purchase very easy. They kept me informed of my vehicle order via email and helped Sales & financing staff really know what they're doing and made my purchase very easy. They kept me informed of my vehicle order via email and helped me get to know my vehicle upon delivery. More

From the moment we drove up to the dealership, our sales associate was very polite and professional. He asked what we were looking for and delivered just that. associate was very polite and professional. He asked what we were looking for and delivered just that. More

Jonah was very nice and understanding about me travelling and needed fast service. However, the mechanic that did the diagnostics said I needed two parts which would cost me $6000 with labour. Took it to and needed fast service. However, the mechanic that did the diagnostics said I needed two parts which would cost me $6000 with labour. Took it to another place and they charged me less than Fords inspection. More

We were served quite well by Mike Chavez . He showed us all available vehicles we were interested in and we bought a new truck. He showed us all available vehicles we were interested in and we bought a new truck. More