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Capitol Nissan

San Jose, CA

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168 Reviews
The staff at Capitol Nissan is proud to welcome customers from the surrounding communities of Santa Clara, Fremont, Milpitas, Mountain View, Newark, and Sunnyvale, as well as those in our hometown of San Jose. Our staff is eager to show you our impressive inventory of New Nissan cars, trucks, and SUVs, including the new ARIYA, Altima, Sentra, and Titan. Or if you are looking for great value and dependability, our Nissan Certified Pre-Owned selections include a 7-year/100,000-mile limited warranty, CARFAX vehicle report, and 24-hour roadside assistance, to name a few of the perks of these wise investments. Being a part of the San Jose community means embracing the diverse culture we enjoy here and showing appreciation to every customer who selects Capitol Nissan. We know that you have many choices when shopping for a new or used vehicle or seeking automotive service, and we pledge to earn your business on your first visit with fast and friendly service and fair and reasonable pricing. We are not about high-pressure sales tactics or upselling you beyond your budget. Instead, we are here to ensure you get the ideal vehicle that meets your needs and budget. So please visit Capitol Nissan today and experience why we believe we are the best in the business.
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1120 Capitol Expy

San Jose, CA

95136

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Showing 168 reviews

February 26, 2026

A Big thank you to Jason Chatfield for all his help and support during the service of my car. I plan on having all my cars serviced by your team from now on! More

by helencolombo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Chatfield
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Mar 04, 2026 -

Capitol Nissan responded

We can't wait to see you again, have a great day.

February 15, 2026

Update (March 12, 2026): As of March 12, 2026, it has been 65 days since our full cash payment cleared the bank, and we still have not received the vehicle title, registration, or license plates. We sen More

by Pyon Pyon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Phil, Samson Hadgu, Eric Lam
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Feb 19, 2026 -

Capitol Nissan responded

Thank you for taking the time to share your concerns. We take allegations of this nature extremely seriously. First, I want to say that Capitol Nissan does not engage in bait-and-switch practices or submit unauthorized financing. That is not how we conduct business, and we would never intentionally misrepresent the terms of a transaction. That said, I understand from your review that you feel the process was unclear and that the documentation you received did not align with your understanding of the deal. If there was any miscommunication or breakdown in process, that is something we absolutely want to review thoroughly. Because your comments involve specific contractual documents, credit inquiries, and title processing, it would be inappropriate to discuss those details in a public forum. However, we would welcome the opportunity to review the full deal file, timelines, and compliance documentation with you directly. Please contact me at the dealership and ask for me personally so we can resolve this properly. If there are any outstanding items — including title status or documentation copies — we will address them promptly. Our goal is always to operate with transparency and integrity, and we are committed to reviewing any situation where a customer feels otherwise. — Peter Amin Peter@sjinfiniti.com

Feb 19, 2026 -

Pyon Pyon responded

Thank you for your response, including the follow-up from your General Sales Manager. To clarify, the concern is not about whether we visited Capitol Nissan, signed documents, or paid by check. Those facts are not in dispute. The issue is disclosure and authorization. In a follow-up message dated February 9 at 12:07 PM, it was explained that as “company policy” a credit application was run and a backup contract was prepared through TD Auto in case the personal check did not clear. A screenshot of that email has been preserved. At no point during the transaction on January 4, 2026 were we informed that: • A credit application would be submitted • Hard credit inquiries would occur • A financing application would be sent to TD Auto or any lender • A backup contract would be generated We explicitly declined financing multiple times and proceeded with a full cash purchase of $40,500.80. The check cleared on January 5, 2026. Separately, Capitol Nissan publicly stated on Google Maps that it “does not convert cash purchases into financed deals without customer authorization.” For transparency, we are documenting both the public statement and the internal explanation so the timeline and sequence of events are clear. Formal written requests for documentation and clarification were also sent on February 11 and February 12, 2026, requesting complete copies of all documents submitted to any lender and to the DMV, along with clarification regarding how and when authorization for credit submission was obtained. As of this writing, those specific documentation requests have not been substantively addressed in writing. If a credit application was signed, we request a complete copy of that document as executed, including timestamps, submission records, and confirmation of the exact date and time it was transmitted to TD Auto or any other entity. We are seeking written clarification regarding: • When disclosure of lender submission and credit inquiry was provided. • The basis for submitting a credit application after financing was declined. • The internal policy requiring credit submission for personal checks, and where that policy is disclosed to customers. • Confirmation that no lender account was opened and that no further credit activity will occur. • The current verified status of the title transfer, including the date it was submitted to the DMV and the expected delivery timeline. As of February 19, 2026, more than six weeks have passed since payment cleared and the title has not been received. Important note for consumers: The dealership appears on the Better Business Bureau website under the name “Capital Nissan.” Consumers searching for “Capitol Nissan San Jose” may wish to verify the listing carefully to ensure they are reviewing the correct business profile. We are not making conclusions — we are documenting events and requesting clarity. We remain willing to resolve this transparently and in writing.

Mar 01, 2026 -

Pyon Pyon responded

Update (March 1, 2026): 55 days after full payment cleared, I still have not received the title, registration, or license plates. Experian removed the related hard inquiry after my dispute. I have sent more than 10 written requests for documentation; only one response was received, stating it is “company policy” to run credit applications even for cash purchases. We were never informed that a credit application or hard inquiries would be required. We continue to request written clarification.

March 13, 2025

Came in for some service on my maxima and left in a new Rogue . All thanks to Leo F. very knowledgeable and made the whole process seamless and easy. Thanks to Jeff and Sunny for getting me approved and a More

by DavidBeckham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Figueroa
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Mar 13, 2025 -

DavidBeckham responded

Thank you so much

Jan 22, 2026 -

Capitol Nissan responded

Thank you for choosing our dealership for your vehicle needs! We are thrilled to hear that Leo provided excellent service and helped you find the perfect vehicle. A big thank you to Jeff and Sunny for making the financing process a breeze. Enjoy your new Rogue! #CustomerSatisfaction #GreatDeals #TeamEffort

November 06, 2024

Leo was the best . We had not bought a car since 2013 . I had pushy people in the past. Our experience with Leo was so great. He was a good listener and so kind. We fel More

by Cdonn408
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo
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Nov 25, 2024 -

Capitol Nissan responded

Thank you so much for sharing your wonderful feedback! We're thrilled to hear that Leo provided you with such a positive and comfortable experience, especially after such a long time since your last car purchase. At Capitol Nissan, we take pride in ensuring our customers feel listened to and supported, and it's clear Leo did just that. Your recommendation means the world to us, and we're so grateful for your trust. If you need anything else or have any questions about your new vehicle, don't hesitate to reach out. Welcome to the Capitol Nissan family!

May 12, 2020

I appreciate the service i received from Mai Bui. She was very helpful and courtesy Thank you so i enjoy my new car cant wait for a joy ride yeeee More

by Jraguiilar2424
Recommend Dealer
Yes
Employees Worked With
Mai bui
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February 22, 2020

I went in to Premier Nissan to find information on the Rogue. Nick Attwood was incredibly friendly and professional. He offered me beverages and made sure I was comfortable at all times. Zero pressure the More

by Carol’s Reviews
Recommend Dealer
Yes
Employees Worked With
Nick Attwood
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January 16, 2020

Working with Anita was such a pleasure we got me a car approved with in less than two hours had my car ready before I even got there , awesome and time efficient More

by Powerpolly
Recommend Dealer
Yes
Employees Worked With
Anita Esfahani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 23, 2019

We have bought our second and third vehicle from anita in finance she very easy to do business with and upfront about everything never had a problem from this dealership More

by Meetlitty
Recommend Dealer
Yes
Employees Worked With
Anita Esfahani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 16, 2019

We drove two hours to purchase a used Nissan Rogue at this dealership but anita gave us an amazing deal best prices on used vehicles we found More

by Snowflakes
Recommend Dealer
Yes
Employees Worked With
Anita Esfahani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 09, 2019

I purchased a vehicle at Premier Nissan of San Jose and had the privilege of working with the special finance Anita. One of the best car buying experience I’ve had yet. I got a price that was in my budget More

by Greenallday
Recommend Dealer
Yes
Employees Worked With
Anita Esfahani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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