Capitol Nissan

They really wanted us to drive away happy in a Nissan Leaf We went in to look at a Leaf. We had an appt afterward to look at a Ford Focus EV. We had a quote from Ford, and thought we would buy it, but my wif We went in to look at a Leaf. We had an appt afterward to look at a Ford Focus EV. We had a quote from Ford, and thought we would buy it, but my wife wanted to check out the Leaf. We had looked at one a year earlier and did not have a good experience. But this time, the sales agent took the time to explain things, showed a lot of knowledge, and was not pushy. We thanked her, and wanted to go, but she asked if she could make us a deal. In the end, they gave us a great car at a price we liked. More

HORRIBLE DEALERSHIP.. Would recommend everyone to stay away. This horrible incident happened on Sunday, Oct 12th (7pm) at Capitol Nissan, 1120 Capitol Expressway Auto Mall, San Jose, California 95118. I got This horrible incident happened on Sunday, Oct 12th (7pm) at Capitol Nissan, 1120 Capitol Expressway Auto Mall, San Jose, California 95118. I got an mail from Capitol Nissan stating that I had won $750. We contacted them and we were informed that we had won this prize and we need to come immediately to collect the prize. The details informed us that we need to come immediately by end of day Oct 12th 8pm to collect the prize, that we were 1 in 100000 to win this amount of $750, we don’t need to purchase anything, we would need to get my drivers license and car insurance for proof and once we are there we will need to sign paperwork and they will send a check of $750 to our address in 45 days. I wasn't feeling well and my 2 babies were asleep, but still I asked my wife to drive along to collect this prize. On reaching there, we were informed in a very rude manner that there is an additional number that needs to be matched and we are not eligible for anything. Then he started telling us about a liquidation sale going on. We informed him that I wasn't well and babies were asleep, still we asked to come by end of day Oct 12th, 8pm with drivers license and insurance to collect the prize. To this he told us in a very rude manner that he can’t do anything, and we can leave and we can’t even talk to any manager. We were irritated by his behavior and still went on to meet a manager The manager said that this was a marketing tactic to lure people into his dealership. We showed our displeasure and irritation especially since I was sick and babies were asleep and we were lured/fooled to come immediately to collect the non existing prize. There were others who were in line showing their displeasure and irritation as well. One lady told she is going to put a complaint with Consumer Services. When we went to speak with the others, the manager rudely told me that we cannot speak with the others; and it is his complex/dealership and if we talk, he has the right to throw us out. We were shocked by this rudeness. We asked the name of the person who rudely attended to us and also the name of the manager, and the person who attended to us wasn't willing to reveal his name and laughingly, rudely told us that his name is “James Bond”, and asked us to leave. When I again asked for their names, the other sales people teamed up telling us that they won’t reveal us their names and asked us to leave. When we got into the car to leave, they all tauntingly started laughing and waving at us to leave. This totally reflects on the kind of people employed at this location who are extremely rude and have a very cheap mentality We were planning on buying a Nissan NV in the near future to cater to our large family, but due to such behavior, would never again plan on doing so. We would give this location an "EXTREMELY POOR" rating and would advice everyone to stay away from this location. More

GREAT POSITIVE SERVICE Great service, brought car in for service. Was help by Randall. Very helpful and friendly during our visit. if you plan on buying a nissan, go to this Great service, brought car in for service. Was help by Randall. Very helpful and friendly during our visit. if you plan on buying a nissan, go to this dealership. 100% service More

Amazing Dealership This is my first lease, I got a Nissan Leaf. I worked with an amazing internet manager named Eddie, he was fantastic, very polite, professional and h This is my first lease, I got a Nissan Leaf. I worked with an amazing internet manager named Eddie, he was fantastic, very polite, professional and helpful. The overall experience was amazing, and I will definitely do my future business with Nissan Premier at Auto Mall San Jose. More

I am appalled by the lack of service Premier Nissan provides its customers. It's SO difficult to get through on a phone call to anyone. First I was lied to about what my APR would be (the Premier Nissan provides its customers. It's SO difficult to get through on a phone call to anyone. First I was lied to about what my APR would be (they needed me to open an account with Chase and it would be lowered .25%), and when I called back to get it figured out with the person in Finance who helped me, I was told she no longer worked there. The person I was speaking with told it was only about $250 over the life of the loan and said it wasn't that much all while laughing at me. $250 might not be a lot to him, but it's actually a great amount to me. He finally agreed to send me Nissan coupons for free oil changes/service. Guess what...never actually received them. I was also told they would be sending me touch-up paint. Also never received this. I ended up selling my truck because I moved across country and no longer needed it for my job. Since I only owned it for 3 months, I am due a significant refund on the extended warranty I purchased. I have been trying to contact them for about a month now, and no one is coming to pages to speak with me. I have left about 6-7 messages and no one has returned my calls either. I think it's pretty interesting that once they get your money, they no longer want to do what's right and give back what isn't theirs. They're a money-hungry company. Once they found out how much I was putting down on the vehicle, there was a "problem" with the first numbers they gave me and the amount had to change. They knew I needed a vehicle and I needed it fast, and they played with me. Maybe by posting this review, someone will actually respond and take care of the issue. Until then, I hope everyone who reads this will think twice about where they buy their vehicles and have service done. Go over to Dublin Nissan- at least they lied less than Premier Nissan. More

My first ever brand new car. I bought my first ever brand new car, it is a Nissan sentra, I had driven nissan cars back in my country, I know how reliable Nissan cars are, I alway I bought my first ever brand new car, it is a Nissan sentra, I had driven nissan cars back in my country, I know how reliable Nissan cars are, I always wanted my first zero miles car would be a Nissan. it is just perfect and I am very happy with my purchase. The salesperson is excellent, she is very kind, friendly and helpful. More

Straight forward no pressure purchase Got a certificate through my company, printed it, went to the dealer and walked out 1 hour later with a new Leaf. Got the car prepped and cleaned, ful Got a certificate through my company, printed it, went to the dealer and walked out 1 hour later with a new Leaf. Got the car prepped and cleaned, full charge and awesome instructions on use and some pointers on how to save money on "extra" offers. More

Awesome dealership This was the first time i seriously went to look at cars. My plan was to check out the Nissan 2014 or 2015 as it was my new car of choice. I always th This was the first time i seriously went to look at cars. My plan was to check out the Nissan 2014 or 2015 as it was my new car of choice. I always thought that car dealerships had an unpleasant atmosphere when i was younger. However, the sales person, Sohee, made the atmosphere feel nice and relaxed. She made the entire process flow smoothly. In the end, i drove happily away in a new 2014 black Nissan Altima (at a great price too!). I am definitely coming back here for future purchases. More

Great customer service The sales person Sohee is really good. She will do her best to make sure you get the car you want. other workers friendly as well. Great attention dur The sales person Sohee is really good. She will do her best to make sure you get the car you want. other workers friendly as well. Great attention during the whole process. I would definitely recommend this sales people and dealer. More

Purchase We had a wonderful experience with Eddie Shahbazian who helped us to find the right car. We felt very comfortable while he was helping us through the We had a wonderful experience with Eddie Shahbazian who helped us to find the right car. We felt very comfortable while he was helping us through the process. very trustworthy and caring gentleman. More