Capitol Nissan

It was a pleasant experience at this dealership. Sohee was so helpful in many ways to make car buying a breeze. I would highly recommend this dealer to anyone. Thank you for the your honesty and hard wo was so helpful in many ways to make car buying a breeze. I would highly recommend this dealer to anyone. Thank you for the your honesty and hard work. More

I purchased a brand new Nissan Rogue 2/8/2014. The initial experience of browing Nissan's selection was a satisfactory one. Johnny worked with us in finding a vehicle that met our needs. The reaso initial experience of browing Nissan's selection was a satisfactory one. Johnny worked with us in finding a vehicle that met our needs. The reason I have rated this dealership at a 2-3 is because AFTER the check for the vehicle was processed and the Rogue was sold, I received the feeling that customer service was no longer a priority for Nissan to fulfill. It began when I was asked to return for the delivery on 2/12/2014 but was missing the car mats and the second programmed key. When I arrived on 2/12, Johnny informed me that the key and mats still needed to be ordered, but would finish his portion of the delivery. He stated that it would take a couple of days, more than likely Friday, to receive these items that should have been sold with the car and the mats had probably been taken out of this Rogue to satisfy another customer. I called Friday to avoid going to Nissan for nothing, and received no return call. I texted him on his personal cell and still didn't return my text. I called again on Monday, 2/17/2014, no answer. Then called again from another number on Wednesday 2/19/2014 and he answered stating that he was JUST finishing up the order as we were speaking and would be ready for pick up on Friday 2/21/2014. I asked him if he received my message in regards to the scratch on the drivers side panel that was on the Rogue and Johnny said he had acknowledged that he received all my calls, apologized and stated that he would have this scartch fixed asap. I showed up 2/21/2014 and Mr. Trammel was no where to be found on the premises. When he arrived from the gym, he said that he thought we had scheduled for the afternoon and apologized for the 45 minute wait. The floor mats were in, but the key didn't come in and I would have to return. The scratch was buffed out, but looking at the vehicle, the scratch remained. At this point in time, I expressed that this would be a third time I would have to return for not only the key, but for the scratch. Mr. Trammel stated that for the back and forth, he would fill up my gas tank. I then made an appt for 3/1/2014 at 9am for the key programming and scratch repair. 3/1/2014: Jason the service advisor was very helpful and explained they would take care of me. The key was programmed, however the scratch was deeper then they had anticipated and would have to go to the body shop. He then passed me back to Johnny to proceed. Johnny brought me to make an appointment with Linda, who then told me that I would need to schedule for half a day to a whole day without my vehicle. I asked for a rental, but Linda said that I wasn't eligible for a rental and the best she could do was MAYBE have it back by a half day time frame. I consented as I thought I had no other choice and scheduled for 3/7/14, as this was my day off from work and could afford to be without the vehicle. Being that she told me I could pick it up the same day, I left my daughter's car seat and diaper bag in the back. I briefly asked Johnny about the gas situation and he said he'd take care of it when I returned. 3/7/2014: I spoke with Jaime early that morning and he explained that the body shop doesn't take that short of time period on a paint job, and normally takes 2-3 days. Jaime politely stated my two options: wait the 3 days and have the job done right, or he could have them buff it out and be ready by the end of the day, but the job wouldn't look as good. Of course, with the Rogue being a BRAND NEW vehicle, consented to the 2-3 day turnaround. 3/10/2014: Received a call from Jaime stating that my vehicle was ready for pick up and Nissan would be open until 6pm. I called him back asking who I would need to talk to about having my gas tank filled since Johnny was off, but I received no call back. At 12:30 (my lunch hour) I went and obtained my vehicle, and to no surprise, my gas tank was not filled. Please keep in mind that it was previously half full and NOT on empty. Johnny was not in so I spoke with Terry the Manager, and he had my tank filled within minutes. I was grateful for him at this point. The whole point of this review is because I really feel they could have done better. They could have offered me a car rental since they sold me a NEW vehicle with a scartch. I was really hoping for a better experience as I have been a loyal cutomer since 2002. I purchased my Nissan Altima Brand new from the same dealership. The vehicle I purchased was a 2013 Nissan Rogue, but none the less it was brand new with 65 miles on it. I feel like Johnny should of had these minor things handled and should have requested these items to be shipped on an expedited basis. I shouldn't have had to drive back and forth 3 times being that this was a new sale. I have spent over $26k and felt brushed to the side when I handed over the check. I purchased this car with my 1 year old in mind and being with out a car until Monday Afternoon was extremely inconvenient. Again, it wasn't like I put my money into a used car. I really expected more out of Nissan. Tomorrow marks one month of actually buying the Rogue and as we are one day shy, have barely received everything for my vehicle. I am sorry to report that I do love Nissan as a reliable vehicle source, but unfortunately, I will have to take my business elsewhere. More

We were very satisfied with the help we received and our purchase of vehicle was quick and easy. We will definitely recommend others to buy vehicle from this location. purchase of vehicle was quick and easy. We will definitely recommend others to buy vehicle from this location. More

Thank you for helping me with the purchase. Mr. Minh Tran was very helpful in the purchase and I greatly appreciate him assistance my family and I with the purchase. was very helpful in the purchase and I greatly appreciate him assistance my family and I with the purchase. More

We are first time buyers. Charles and the boss, treated us kindly and respectfully and sold us a car we absolutely love. Thank you so very much for making this a memorable experience for the whole family. us kindly and respectfully and sold us a car we absolutely love. Thank you so very much for making this a memorable experience for the whole family. More

Grant, Sohee, Timson, Oya, Amina were all helpful, professional, not pushy. All of them are very friendly, always smiling. Timson made sure that I am a satisfied customer & he helped me more. They a professional, not pushy. All of them are very friendly, always smiling. Timson made sure that I am a satisfied customer & he helped me more. They are all so patient and understanding. Nissan has such a great team that Nissan should be proud off! More

Wonderful sales people. It was a great buying experience. Got the car delivered same day, Alex was very courteous and helped with all the paperwork to get the car delivered ASAP. Would recommend this to my Got the car delivered same day, Alex was very courteous and helped with all the paperwork to get the car delivered ASAP. Would recommend this to my friends, have already recommended! More

The customer service is excellent interms of providing great value for the time spent at their location. During the negotiation process, there were no frustrations and people went to great lengths in work great value for the time spent at their location. During the negotiation process, there were no frustrations and people went to great lengths in working towards an offer. Finally, I was very happy with the deal and the level of support. More

We're from out of town and our car was towed to this Nissan Service location. Paul was extremely helpful in all areas and throughout the entire process. The transmission took a week to be shipped and re Nissan Service location. Paul was extremely helpful in all areas and throughout the entire process. The transmission took a week to be shipped and replaced, but Paul helped by notifying the Company who I obtained an extended warranty with to be able to get authorization for 7-Day rental car with no reservation. He was extremely understanding, patient and kept us posted throughout the entire ordeal. He was cogniscent with the fact we lived five hours away and ensured that our car would be taken care of. Thank you for all your hard work and customer service!!!! More

It was easy to deal with Vincent Nguyen, no pressure sale process. Vincent even helped deliver (i.e. drive) my new car home late in the evening. At the time of the sale they had the lowest price for the mode process. Vincent even helped deliver (i.e. drive) my new car home late in the evening. At the time of the sale they had the lowest price for the model I was looking for. The only slight negative I would point out about the dealership: a couple of dealers will work with other dealers to get the exact color I wanted. Premiuer Nissan will only offer their advertised sale price for in stock vehicles only. Again they did have the lowest price. Overall I am quite satisfied with the entire buying experience. More