Rude, unprofessional, liars and price manipulators.
I just had the worst experience I've ever had at a car dealer, involving Yasniel, the manager at the Miami location. I've been trying to look at a Hellcat that apparently is owned by the dealer's owner. It is advertised on their site but not kept on their lot. An appointment needs to be scheduled so the owner can bring it it.
I called the dealership on Thursday. After being transferred to a few different people, I apparently ended up speaking briefly to Yasniel, who never told me his name. I told him there was a 99.9% chance I would be able to be there on Saturday to see the car. He said he would call me the next day to confirm, so he could make sure the car was there.
The next afternoon I got no call. So, not knowing the name of the person I had spoken to the day before (Yasniel), I messaged my contact at the dealer who goes by the name of Jessica, telling her that I was expecting a callback but still hadn't gotten one. No one ended up calling.
So I made a 50 minute drive to the dealer on Saturday morning and was led into Yasniel's office. He told me the car wasn't there. I asked why he didn't get back to me the day before like he said he would.
He denied telling me that he would call me. He said I was supposed to call him, which is an absolute lie. I offered to show him the message I had sent the day before, asking for the callback that I had been told I would receive.
He still refused to even acknowledge the possibility that maybe he was at fault or apologize for any misunderstanding. I asked him if he was calling me a liar. His response was "Yes, sir. I'm calling you a liar."
He stood there staring daggers at me like he wanted to fight me - to the point that I had to ask him why he was looking at me like that to get him to stop.
So apparently I sent a message the day before, confirming that I was expecting a callback and then made an almost two hour round trip drive to the dealership, just to lie to his face.
Also, the price of the vehicle was $67,551 when I spoke to him on Thursday. Friday morning it had gone up to $74,995. Yasniel told me the owner had adjusted the price. That's one xxxx of an adjustment.
I should have believed all the negative reviews about this place before ever contacting them. This dealership, and especially the manager, have no idea how to speak to or treat customers. And I have no idea how someone like Yasniel even has a job involving customer service because he is dishonest, beyond rude has no clue what providing service to customers means.