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Car Factory Outlet Miami

Miami, FL

4.7
683 Reviews
Welcome to the Car Factory Outlet! For over 25 years, we have been serving the South Florida community, helping car buyers find the reight vehicle to match their budget, lifestyle and needs. Working for you, we have been awarded a Top 50 Independent Retailer Auto Dealer Monthly, Capital One, Wells Fargo and so many others! The team at the Car Factory Outlet strives to be provide a quality service experience with quality vehicles and extraordinary prices! When it comes to financing, we work with your budget and will try to structure a payment plan to fit everyone's budget. So, come visit us and celebrate our 25th Anniversary, with great offers, great people and great vehicles!
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709 NW 42 Ave.

Miami, FL

33126

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Showing 683 reviews

July 12, 2021

"Rude, unprofessional, liars and price manipulators. I..."

- elektronika

Rude, unprofessional, liars and price manipulators. I just had the worst experience I've ever had at a car dealer, involving Yasniel, the manager at the Miami location. I've been trying to look at a Hellcat that apparently is owned by the dealer's owner. It is advertised on their site but not kept on their lot. An appointment needs to be scheduled so the owner can bring it it. I called the dealership on Thursday. After being transferred to a few different people, I apparently ended up speaking briefly to Yasniel, who never told me his name. I told him there was a 99.9% chance I would be able to be there on Saturday to see the car. He said he would call me the next day to confirm, so he could make sure the car was there. The next afternoon I got no call. So, not knowing the name of the person I had spoken to the day before (Yasniel), I messaged my contact at the dealer who goes by the name of Jessica, telling her that I was expecting a callback but still hadn't gotten one. No one ended up calling. So I made a 50 minute drive to the dealer on Saturday morning and was led into Yasniel's office. He told me the car wasn't there. I asked why he didn't get back to me the day before like he said he would. He denied telling me that he would call me. He said I was supposed to call him, which is an absolute lie. I offered to show him the message I had sent the day before, asking for the callback that I had been told I would receive. He still refused to even acknowledge the possibility that maybe he was at fault or apologize for any misunderstanding. I asked him if he was calling me a liar. His response was "Yes, sir. I'm calling you a liar." He stood there staring daggers at me like he wanted to fight me - to the point that I had to ask him why he was looking at me like that to get him to stop. So apparently I sent a message the day before, confirming that I was expecting a callback and then made an almost two hour round trip drive to the dealership, just to lie to his face. Also, the price of the vehicle was $67,551 when I spoke to him on Thursday. Friday morning it had gone up to $74,995. Yasniel told me the owner had adjusted the price. That's one xxxx of an adjustment. I should have believed all the negative reviews about this place before ever contacting them. This dealership, and especially the manager, have no idea how to speak to or treat customers. And I have no idea how someone like Yasniel even has a job involving customer service because he is dishonest, beyond rude has no clue what providing service to customers means.

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June 30, 2021

"These people are a fraudster! They should be reported to..."

- juresse

These people are a fraudster! They should be reported to Florida state police for identity theft and false advertising. DO NOT GO THERE! DO NOT GO THERE!

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No
Employees Worked With
Other Employees : These people are a fraudster! They should be reported to Florida state police for identity theft and false advertising. DO NOT GO THERE!!!
June 30, 2021

"I bought my used Camry from the Car Factory Outlet. It is..."

- lewis

I bought my used Camry from the Car Factory Outlet. It is in surprisingly awesome condition for the price. Low miles, super clean, and it even had new tires. Quality company here in Car Factory Outlet. I would shop here over a dealership any day of the week.

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Yes
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June 30, 2021

"Car Factory Outlet had a large inventory, and a team of..."

- Matthew Evans

Car Factory Outlet had a large inventory, and a team of helpful young professionals. They were well educated on their vehicles and allowed me to test drive everything that I favored. I was happy to give them my business and will continue to do so when we are in the market again.

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Yes
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June 30, 2021

"I was in the market for a used vehicle and when I drove..."

- Myra Morales

I was in the market for a used vehicle and when I drove by Car Factory Outlet the price tags really caught my eye. After some browsing their inventory and a little bit of research I bought a Toyota Tacoma from them. They were nice folks and their business was clean, organized, and professional. I’m very happy with my purchase.

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Yes
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June 29, 2021

"My new BMW from Car Factory Outlet is the best purchase I..."

- Olga Parker

My new BMW from Car Factory Outlet is the best purchase I have made. They really worked with me to get the best financing. My monthly payments are less than I expected and I was really impressed by their dedication to their customers.

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Yes
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June 28, 2021

"It was such a simple process to trade in my old Toyota..."

- laurellopez

It was such a simple process to trade in my old Toyota and get into the Audi of my dreams. Car Factory Outlet has the best staff, no hidden fees, and great prices overall. I am so happy to have found my car with them.

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Yes
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June 28, 2021

"If you want the best selection at the best prices, you..."

- Jane Reed

If you want the best selection at the best prices, you really need to look at Car Factory Outlet. They will find a way to get you into your dream car and you will get a great deal. I will not shop anywhere else.

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June 28, 2021

"I've been to a few dealerships, all promising financing..."

- Jessica

I've been to a few dealerships, all promising financing no matter what. Car Factory Outlet actually delivered. They have so many financing options, you are guaranteed to find a car in your budget and probably spend less per month than you expected. They really do work with you

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June 22, 2021

"Scam and false advertising.I visited the dealer on..."

- Chclnd

Scam and false advertising. I visited the dealer on 6/22/2021 and made a prior appointment to see a Hyundai Santa Fe 2019 that they have told me was at their location.when I got to the dealer they told me they didn’t have the car and that they send for certification but it didn’t pass the certification. I truly believe that was like a fishing tool because the car was advertised for $18,081 which was a very good price;but then after the manager told me that was not the price and he figured the price for $5,000 more than they price advertised. I got a very weird feeling after that,they even offer me another Santa Fe but of course at an inflated price. I would not recommend this dealer to nobody.

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