Car Factory Outlet West Palm

Set your expectations for a classic “car salesman” experience when you deal with this dealership and a bait and switch that the car you went for won’t be there, it was transferred, or they “just sold experience when you deal with this dealership and a bait and switch that the car you went for won’t be there, it was transferred, or they “just sold it.” All 3 of those applied to the same car when we arrived… it was both “just transferred” and “just sold” in the same breath so it “wasn’t there” which I think is the real answer. The whole gang… which after the harassment and argumentative nature of everyone including the “manager,”… I would call them was more concerned about where we parked than what car we were interested in buying. Here’s a little information on the experience you can expect from what happened to us: Not one person on the lot when we arrived which you would think would raise the level of service to a potential client… Salesman walks out to meet us before even parked which made me super nervous about how pushy they were going to be…. (Back information) We called at 10am and confirmed the car was available. Even pushed the girl to confirm with the manager. Said we’d arrive by 11-11:30. Made the drive. Drove in to park in a parking spot near the front and before we even parked the salesman from the start said we could not park there. We asked if we could momentarily and the salesman became argumentative. We were about to leave and decided to give one more try. I walked inside and instantly 4 salesmen are harassing me about “Where in America do you ever park in the entrance.” “What you didn’t see the sign where to park.” Well when your entrance is a marked parking spot it’s a reasonable thought. Instead of diffusing the situation they continued to argue and harass. Eventually I just said “Do you have the Blue BMW we called about” “Oh, we JUST SOLD THAT.” Wait you sold it in the last hour when we called to have it waiting and confirmed? “Well it was, ugh, transferred to Miami” But we confirmed it would be here. “Well it’s a 3rd party and inventory doesn’t update” But they put me on hold to speak to the manager to confirm and so that I’d be meeting him. “No that never happened” Funny now looking at the reviews we aren’t the first people that have had this experience. Classic bate and switch. Supposed manager was the first to argue about everything. Wasted 2 hrs to drive for nothing. RUDE RUDE RUDE. Felt like the classic car salesman car buying experience. Go to a real dealership and get treated properly. Photo: The photo attached and the yellow line is where we drove to the entrance and got our “warm welcoming.” The green square around the white car is the spot described as “Where in America do you ever park in the entrance.” Clearly we are not the only ones to have parked in such a spot all of America would have been wise to parking in. The red arrow which looks like it’s goes into a service lot, which in person also looks like your driving into the service lot, is where the customer parking is. Indicates by a small sign with dark green lettering that we didn’t see until the 3rd time we went by it… on foot… looking for it. More

Thanks for getting this amazing deal Thanks to jCarlos for helping me whit my car and thank to Rafael and Rey the finance person for take the best approve, the best team 😀sin dude los mejores gracias 100 for helping me whit my car and thank to Rafael and Rey the finance person for take the best approve, the best team 😀sin dude los mejores gracias 100% recommendable, More

Thanks guys for everything for the car and the good service bring me the number one absolutely thanks to Carlos for find the best car for me and Raphael for sell me the car 🚗 thanks again for everythi service bring me the number one absolutely thanks to Carlos for find the best car for me and Raphael for sell me the car 🚗 thanks again for everything guys the best one’s in Florida. 🚗🙌🏻👍🏼🙏🔥🔥🔥🔥 More

I can’t believe this place! I had the same experience as others who reviewed…wish I would’ve seen them before driving over an hour to see a car they advertised on line. The car was there, and I got as far others who reviewed…wish I would’ve seen them before driving over an hour to see a car they advertised on line. The car was there, and I got as far as sitting inside it. I actually really liked this BMW I had my eye on. The young guy that was helping me had excused himself a couple times after I mentioned I would need to know what I was going to get for my trade in. The third time he excused himself, he went inside the building and NEVER CAME BACK! Seriously…I couldn’t believe it!!! I decided not to go in and hunt him down because it was so unprofessional and I wasn’t about to provide any personal account numbers or info to them after this. If they didn’t want to take my trade in they should’ve simply said that. I probably would have still bought the car. It was a 2.5 hour round trip for me to find that this is the shadiest place - perhaps you’ll have better luck but I would tell family to STEER VERY CLEAR of this place. More

I called this dealer today ready to purchase a vehicle that I saw on cars.com and their website. I spoke with a sales lady, on the phone which I believe was Jessica. She asked where I was living, such as that I saw on cars.com and their website. I spoke with a sales lady, on the phone which I believe was Jessica. She asked where I was living, such as Miami or Palm Beach, and I replied Hawaii. She told me the car was in stock. I told her to send me a purchase order and wire transfer details. She then informed me that the owner of her dealership does not accept cash, and that if I wanted to make a purchase I had to finance. So.....I have not financed a car in many years, and I am not interested in doing that. It seems like some sort of scam or way to make more money off of people. Sucks! Oh well......I bought a MOAB from a different dealer who does take cash. Their loss!!! More

Everything that is on the website doesn’t exist. None of the prices are real & it’s all scam. Don’t make the trip. Stupid the prices are real & it’s all scam. Don’t make the trip. Stupid More

They have a car listed at online on multiple verified websites for a great price. Once I went into the store they then told me it was going to be about 10k over what they have it listed at. They have ter websites for a great price. Once I went into the store they then told me it was going to be about 10k over what they have it listed at. They have terrible customer service and the are falsely advertising there cars. I would never give them any business. More

Company is a total scam.They don’t have the cars there that they advertise at very low prices.I called about 2 bmw’s to see if they were still available and were told they were and I would like to test d that they advertise at very low prices.I called about 2 bmw’s to see if they were still available and were told they were and I would like to test drive them.When I got there l was told the cars were at the Hollywood location.But I had an appointment here to test drive both of them here in WPB.I asked to see the sales manager who was being yelled at by a woman who drove a long way and wanted to know where the car was she came to buy.While I was waiting for him l asked the salesman how much a bmw in front of us on the lot was and said he would have to ask the manager for the price.Very weird.Then the manager said he would help explain everything.Now he said both cars were not in Hollywood anymore for a test drive unfortunately they were sold Kind of hard to test drive cars that don’t exist. Both the salesman and manager looked like a deer caught in headlights.They did not even try to show me any other vehicles they l might be interested in they were so embarrassed .Cars.com, Auto Trader etc should ban Car Factory from their website’s for fraudulent and unethical practices More