Car Gro

BEWARE BEFORE DOING BUSINESS WITH THIS DEALERSHIP I traded in my 2018 Honda Civic Si for a 2008 Mini Cooper S because I wanted a manual car. My sister had found this dealership and sent me a video of t traded in my 2018 Honda Civic Si for a 2008 Mini Cooper S because I wanted a manual car. My sister had found this dealership and sent me a video of the Mini Cooper, knowing how difficult it had been for me to find a manual vehicle. When I first arrived, Sergio (Serge) seemed kind and professional. I agreed to the trade under one important condition: the issues with the Mini Cooper needed to be fixed. I wrote down a list of repairs on a sticky note, and Serge assured me that everything would be taken care of. I trusted his promises and proceeded with the trade. The issues I specifically asked them to address were: * Brakes and rotors * Cracked windshield * Broken interior mirrors * Broken center console * Broken key fob * Repainting the stripes on the car * Broken trunk latch Because I had no other means of transportation, I initially took the Mini Cooper and agreed to bring it back within two days for the repairs. I eventually left the car with them for two weeks. When I returned, none of the promised repairs had been completed. I repeatedly called and texted Serge but received no response. I also showed up in person several times trying to get answers. When I finally encountered him at the dealership, I confronted him about the lack of communication and the failure to honor his promises. His mother, Anna, intervened and told me they would take care of everything if I left the car with them again. By that point, I had lost trust in their assurances. I asked for $1,000 toward the money I believed I was owed, rather than demanding the entire amount I thought was due. Anna responded, “Why would I pay YOU when I can pay a worker here $150 for labor and parts?” She then told me I could either leave the car with them or receive nothing. Feeling pressured and desperate to get the car repaired, I agreed to leave it again. Unfortunately, the problems continued. They claimed to have replaced the brakes and rotors, but my brakes continued making noise and did not seem to hold properly when I parked uphill. I was extremely upset because I had trusted them to make the car safe and fulfill the conditions we had discussed. They later asked me to leave the car again so they could repaint the stripes. I agreed, and the stripes were eventually addressed, but the other problems remained unresolved. The engine also has a crack where the coolant goes that I did not know about because I don’t know much about cars .. and that was not disclosed either. I eventually told Serge that I wanted the money I believed was owed to me, considering the condition of my Honda Civic Si, the trade, and the repairs that had not been completed. He gave me only $400 and told me that was all he could do, essentially saying I could take it or leave it. This entire experience has been frustrating, stressful, and disappointing. I feel that I relied on promises that were not fulfilled, spent weeks trying to get answers, and was left with a vehicle that still had unresolved problems. I strongly encourage anyone considering doing business with this dealership to get every promise and repair commitment in writing before signing anything or handing over their vehicle. Do not rely on verbal assurances alone. I am still seeking a fair resolution. I want either the money I am rightfully owed or to explore reversing the transaction and getting my original Honda Civic Si back. I am sharing my experience so other customers can make an informed decision and take precautions before entering into a similar transaction. More

I've never bought a used car, I've leased my whole life so I was hesitant and didn't want to deal with pushy salespeople, especially as a woman (my dad still comes with me to the mechanic or for an oil cha so I was hesitant and didn't want to deal with pushy salespeople, especially as a woman (my dad still comes with me to the mechanic or for an oil change). I found the car on CarGurus, kept the conversation over text and when I came in to buy, the process was way quicker than I thought. I've had the car for like 3 months now, no issues. Sales guy (I forgot his name) was very chill and overall way less intimidating than I expected. I don't expect to buy another used car soon, maybe trade in but would recommend cargro More

Tony and staff are the best. They are very professional how they take care their customers. The showroom was very clean and very nice with a beautiful white jeep display. I told They are very professional how they take care their customers. The showroom was very clean and very nice with a beautiful white jeep display. I told all my friends about this dealer. Thank you Tony and staff for taking care of me. You are the BEST!!!!!!😀⭐️⭐️⭐️⭐️⭐️ More

Unprofessional I had great respect for this dealership when I first went to visit their business. Of course they took care of me because they wanted my hard earned m I had great respect for this dealership when I first went to visit their business. Of course they took care of me because they wanted my hard earned money and I had a qualifying credit score for pretty much any vehicle I wanted on the lot sadly several days later after I financed my vehicle I realized that there was a $895 charge added to my financing I immediately went to the dealership and spoke with the finance manager (OCTAVIO SANTAMARIA) and told him about this issue and then told me he would have a gentleman named Bryan handle the situation. On the date of my purchase I traded in a vehicle that I had for several years and brought with me on my military move from Arizona I didn't have the vehicle title in hand the date of the purchase and due to it being late they told me I could mail it in or bring it in a few months later I received a call asking me for the title and if I had found it and I explained to OCTAVIO SANTAMARIA that I had found it he also explained that I needed to bring my vehicle in because the dealership FAILED TO DO A VIN VERIFICATION I explained to OCTAVIO that I would not be driving across town for an issue that happened on their end and that he had FAILED TO GET MY REFUND BACK FOR MY WARRANTY THAT I DID NOT PURCHASE he then said YOU NEED TO GET DOWN HERE THIS IS NOT HOW WE DO BUSINESS AND HUNG UP IN MY FACE after this encounter I have no choice but to review this dealership as GARBAGE customer service should continue from the first purchase to your next It has been three weeks since I heard from OCTAVIO and have as of yet to hear from Bryan about my $895 nor have I spoke with the manager of the dealership nor have I received my license plates from the DMV I would advise anyone who is planning to purchase from here to steer clear of the place unless you have no other option More

Great experience I went in with my boyfriend nervously because we both have bad credit but luckily they were able to help us find a car that suites us and the process I went in with my boyfriend nervously because we both have bad credit but luckily they were able to help us find a car that suites us and the process didn’t take that long. I was helped by Hilda and she was very professional and kind you can tell she cares about her clients she was positive to find a solution for us. Octavio in finance also very professional and explained in detail my contract so that I wouldn’t leave with any questions. He showed me the car fax on the car too which I appreciated. This is definitely the place to go if you want to start up your credit or if you want to buy a car for a good price definitely come here. More

A+ EXPERIENCE We walked into Cars 911 with an idea in mind and received just what we wanted. We wanted a bigger family car and happily walked out with one. Everyone We walked into Cars 911 with an idea in mind and received just what we wanted. We wanted a bigger family car and happily walked out with one. Everyone was very nice and helpful with every step of our purchase. We got the car we wanted and at a great price. Thank you Cars 911. More

2010 Titan I am so grateful to Hilda and the staff at cars 911. Hilda went above and beyond to help me get the truck that I wanted. I recommend anyone to come he I am so grateful to Hilda and the staff at cars 911. Hilda went above and beyond to help me get the truck that I wanted. I recommend anyone to come here More

Yami and besty review Good customer service time went by pretty quick for the process plus they liked to sure the snacked they had fun experience thete with them Good customer service time went by pretty quick for the process plus they liked to sure the snacked they had fun experience thete with them More

Everything was great! Everyone at Cars 911 were extremely helpful and patient with helping me get the car I wanted at an affordable price. I definitely recommend it to anyo Everyone at Cars 911 were extremely helpful and patient with helping me get the car I wanted at an affordable price. I definitely recommend it to anyone who’s seeking a nice car with an even nicer price. More

Incredibly amazing They were amazing people that helped me get car that same day and they helped me out with everything and explained everything to me in detail because They were amazing people that helped me get car that same day and they helped me out with everything and explained everything to me in detail because this was the first time I had bought a car. They are wonderful people and I would gladly go there again with Hilda, Octavio and Bryan. More