I purchased a 2017 Kia Forte from Car Source on March 30th 2019. I only came into this dealership because they had the year and model of Kia I was looking for and was on a pre approved list from Capital One's Auto Navigator. Most of my credit is with capital one, so I made the decision to use them for my financing. When I got to the dealership I informed them capital one was what I was going with and had no interest in offers from other banks or lenders. They pulled the car around and I took it on a test drive, all seemed well other than the inside of the car was dirty, and there was no key fob despite keyles entry being a standard feature on this make and model. I go through all the financing and am forced to fill out a fiance application despite capital on already having all of my info, and them having the ability to just send the info in on my pre approval. I'm already a little annoyed at the prospect of having to have multiple hard inquires. We go through the trade in process on my car and get all the paperwork done. I come out of the finance office to find my sales person with a new customer, and he briefly told me I was good to go, walked off to his new customer. Th car was just sitting out there with my plates on it and the singular spare key in the ignition the entire time I was in the sales office. The car was not detailed at all. There is mud all over and a foul smell from no vacuuming. I drove the 14 miles from the dealership only to have the check engine light come on accompanied with the car shaking. I already had plans to take my disabled mother out of town, so I could not return to the dealership at that exact moment. I called the dealership, and Bob, my salesman, told me to bring the car back in Monday. I get there first thing Friday morning and explain whats happening. I am first incorrectly told what Kia's limited basic warranty is, the dealership tried to tell me it was 30,000 miles. Unlike a lot of other manufacturers Kia's warranty had a limited basic of 5-year/60,000 miles and a 10-year/100,000 mile limited powertrain warranty. So if it was engine related there WAS coverage. I wasn't even in waiting room for 5 minutes before a mechanic came back to get me. He told me that they read the check engine light, and it was for a cylinder misfire, and that it was "much too soon" for this to be happening. He informed me that there was nothing they could do for it because it was shaking then and the light went off after reading. But to bring it back if it started again, but repairs would be out of pocket. I hadn't even turned back onto 270 when the light AND the shaking started again. At this point I called again and was told they saw nothing wrong, despite having the car in the shop for under 5 minutes. I decided to drive to the closest dealership close to me. Upon JUST taking my VIN number, Hatfield Kia found two Manufacturer recalls:
Mfr Campaign/Safety Recall Notice:SA321 - SA321 YDM IGNITION COIL REPAIR/REPLACE
Mfr Campaign/Safety Recall Notice:SA327 - SA327 2017 YDM REAR COMBINATION LAMP
Which were both covered and safety hazards. The oil levels were also found to be low.
The ignition coil need FULLY replaced which would have been fulyl evident to any mechanic that would have taken the time to do a once over with my described issues with the vehicle. On top of this they quoted me nearly $230 for a new fob key, and reiterated to me that this was a standard feature in this vehicle. By now, I have wasted nearly a day and a half of work and spent $60 on ride sharing back and fourth. As if all this wasn't enough, I got a call on Tuesday April 9th I get a call from Kyle at Car Source, I call him back expecting to hear apologies about my experience. Instead I am told I need to come back and resign the contracts because after 11 days, the APR has gone up. I was offered no explanation of this other than capital one could not read the APR on the contract submitted. Despite the fact I SAW the APR typed in electronically when things were submitted to them. I was facing missing work for the third time on issues with this car. I found this all to sound very shady, so I decided to call capital one. The rep I spoke to at could not see any request at all on their end for a higher APR coming from capital one, just for a contract to be sent through with straighter lines. Told me whatever I signed at the dealership was the agreement. So if I signed a second set with a new date, THAT would become the agreement. She offered to have their sales team look into it. I called them the next day and a second representative had the green light to push the contract as is, no need to sign anything else, if I wanted the lower APR, which is what I wanted. I received notification that the loan had been finalized less than 24 hours after this conversation. I still have received no explanation from this dealership on why I would need to come back and sign a higher APR. I also had to spend time attempting to detail the Car myself. I found dried up vomit tucked under the buckles for the backseats, more clumps of vomit near the windshield by primary colored paint stains. So far I am out almost $200 by missing work, another $230 for a key fob and another $100-$200 for detailing, on a car that they would not negotiate on the price with. If you want a used car that is guaranteed to be quality, DO not go to this dealership.