CarMax Algonquin

10/10 Great customer service, quick and easy purchase. I have been purchasing many cars with carmax. Never had issues with any locations. This location particulary has great mechanics. I have been purchasing many cars with carmax. Never had issues with any locations. This location particulary has great mechanics. More

The process was not easy. I had to redo the paperwork several times. Delivery was not done when stated and had to wait another 2 days. The car smelled like smoke and was dirty I had to redo the paperwork several times. Delivery was not done when stated and had to wait another 2 days. The car smelled like smoke and was dirty on the outside. More

This is our third car we bought and our experience just keeps getting better. Or car was ready to test drive and our Salesman was friendly and upfront. We will be back again. keeps getting better. Or car was ready to test drive and our Salesman was friendly and upfront. We will be back again. More

The Sals Team,is great! I’ve been there so many times I almost met them all. One thing: Take the time to sit with the customer in the car before test drive and make sure I’ve been there so many times I almost met them all. One thing: Take the time to sit with the customer in the car before test drive and make sure they know where and how the basic controls work. Secondly, I have come there three or four times already. Bought the car I wanted but mine is still in the lot waiting for a copy of title. I the meantime I have been driving and enjoying the new vehicle. However, I had problems with deflating tires in my old car and that is one reason I got new tires last fall. So I was EXTREMELY unhappy when I got in the new car and the warning light came on for a low tire. I don’t want to worry about that again. I have problems leaving the house now because my husband is ill and don’t need that too. More

Great selection of vehicles. Staff was friendly and helpful. Some minor concerns with the vehicle were addressed quickly and completely. Staff was friendly and helpful. Some minor concerns with the vehicle were addressed quickly and completely. More

Magda help me through choice of car and process of paperwork and purchase of car she is doing great job! paperwork and purchase of car she is doing great job! More

All was excellent except day following sale found all four tires had faulty valve stems. As I went to leave when the car was brought around from the service areas, the dashboard was displaying a low tire four tires had faulty valve stems. As I went to leave when the car was brought around from the service areas, the dashboard was displaying a low tire warning. It was inflated by the service department but, returned the next day and the service place I went to discovered all were bad. Upon departure from CarMax, the tires were actually showing slight over inflation so I suspected something might be up. I did not have the time to delay things, liked the car, and was willing to deal with a tire problem. Chose to just leave and see what happened. Had to finish quickly. It was late afternoon. Was paying with a cashier's check. Was dismayed that, for a brief time, thought the deal would be delayed for previously not mentioned requirement to verify the authenticity of the cashier's check. For a few moments, was afraid brokerage firm would not be reachable but, fortunately, our personal broker picked up the phone. Didn't appreciate not knowing that, in advance. We have purchased several cars from Kenosha, one from Hillside, one from Naperville, and two from Schaumburg. More

Very pleasant experience from start to finish. No nonsense or pointless games in the process. I’ll definitely buy from here again. No nonsense or pointless games in the process. I’ll definitely buy from here again. More

Very clean. The entire staff was customer focused. They made sure we were all comfortable and happy. The entire staff was customer focused. They made sure we were all comfortable and happy. More

I truly enjoyed my experience with CarMax Algonquin. Each person I worked with was kind, knowledgeable, and obliging. When I needed a missing part for the vehicle, and a new set of tires, they covered t Each person I worked with was kind, knowledgeable, and obliging. When I needed a missing part for the vehicle, and a new set of tires, they covered the price or the part as well as the installation of the new tires. I would use this dealership again and again! More