CarMax Algonquin

The Sals Team,is great! I’ve been there so many times I almost met them all. One thing: Take the time to sit with the customer in the car before test drive and make sure I’ve been there so many times I almost met them all. One thing: Take the time to sit with the customer in the car before test drive and make sure they know where and how the basic controls work. Secondly, I have come there three or four times already. Bought the car I wanted but mine is still in the lot waiting for a copy of title. I the meantime I have been driving and enjoying the new vehicle. However, I had problems with deflating tires in my old car and that is one reason I got new tires last fall. So I was EXTREMELY unhappy when I got in the new car and the warning light came on for a low tire. I don’t want to worry about that again. I have problems leaving the house now because my husband is ill and don’t need that too. More

Great selection of vehicles. Staff was friendly and helpful. Some minor concerns with the vehicle were addressed quickly and completely. Staff was friendly and helpful. Some minor concerns with the vehicle were addressed quickly and completely. More

Magda help me through choice of car and process of paperwork and purchase of car she is doing great job! paperwork and purchase of car she is doing great job! More

All was excellent except day following sale found all four tires had faulty valve stems. As I went to leave when the car was brought around from the service areas, the dashboard was displaying a low tire four tires had faulty valve stems. As I went to leave when the car was brought around from the service areas, the dashboard was displaying a low tire warning. It was inflated by the service department but, returned the next day and the service place I went to discovered all were bad. Upon departure from CarMax, the tires were actually showing slight over inflation so I suspected something might be up. I did not have the time to delay things, liked the car, and was willing to deal with a tire problem. Chose to just leave and see what happened. Had to finish quickly. It was late afternoon. Was paying with a cashier's check. Was dismayed that, for a brief time, thought the deal would be delayed for previously not mentioned requirement to verify the authenticity of the cashier's check. For a few moments, was afraid brokerage firm would not be reachable but, fortunately, our personal broker picked up the phone. Didn't appreciate not knowing that, in advance. We have purchased several cars from Kenosha, one from Hillside, one from Naperville, and two from Schaumburg. More

Very pleasant experience from start to finish. No nonsense or pointless games in the process. I’ll definitely buy from here again. No nonsense or pointless games in the process. I’ll definitely buy from here again. More

Very clean. The entire staff was customer focused. They made sure we were all comfortable and happy. The entire staff was customer focused. They made sure we were all comfortable and happy. More

I truly enjoyed my experience with CarMax Algonquin. Each person I worked with was kind, knowledgeable, and obliging. When I needed a missing part for the vehicle, and a new set of tires, they covered t Each person I worked with was kind, knowledgeable, and obliging. When I needed a missing part for the vehicle, and a new set of tires, they covered the price or the part as well as the installation of the new tires. I would use this dealership again and again! More

The carmax in Algonquin was AMAZING! Friendly staff and overall super helpful. We working with Tyler and he was incredible at helping us find our dream van Friendly staff and overall super helpful. We working with Tyler and he was incredible at helping us find our dream van More

I love CarMax Algonquin. Kira and her trainee was very professional and helpful. The buying experience is without hassle and stress free. I will definitely buy my future car Kira and her trainee was very professional and helpful. The buying experience is without hassle and stress free. I will definitely buy my future cars in CarMax. Thank you for your great service!! More

Everything was good with my purchase. I had concerns with my folding key, but I was assured it would be reviewed by service. After many calls I still have not heard back! I was only provi I had concerns with my folding key, but I was assured it would be reviewed by service. After many calls I still have not heard back! I was only provided one key, and told I need to purchase my own. I was offered a vender CarMax uses, but they are $250.. I want my key fixed. If I fold it, it doesn't come out easily. I have to dig it out. Not Happy. No call back very upset. More