CarMax - Austin

I got a fair deal on my trade-in & on the truck I had been seeking. The process took much longer than my previous experience at Carmax, as I indicated that I wanted the vehicle 3 hours before I was able been seeking. The process took much longer than my previous experience at Carmax, as I indicated that I wanted the vehicle 3 hours before I was able to walk out the door - mostly sitting there alone waiting for something or other. The interior wasn't particularly clean, but they did agree to pay $150 reimbursement for detailing. I took it to a Toyota dealer afterward and spent $1000 on needed service items like filters & fluid replacements. Payoff amount for trade-in today: $4687. Daily interest accrual: $0.51. Carmax: "It will take 10-15 days for everything to clear, so you'll need to pay today's trade-in value plus interest that will accrue in the interim. That amounts to $5,866 that you'll need to factor into the transaction." Me: "15 days of interest is $7.65. You're trying to charge me nearly $1200 in interest, which equates to 2,311 days - 6.3 years. What gives?" Correcting this cost me another hour. More

Great experience, professional staff, no hassles, very friendly!! Chris Morris is an excellent representative, I highly recommend CarMax Austin North friendly!! Chris Morris is an excellent representative, I highly recommend CarMax Austin North More

The car i saw on line looked better in person and had even less miles than listed. The process was quick and easy. The car arrived a week earlier than expected. I love the color. My salesman was great t even less miles than listed. The process was quick and easy. The car arrived a week earlier than expected. I love the color. My salesman was great the day of my purchase. More

Quen was such an awesome guy to help me get my car! He was very helpful, knowledgeable and helped me get my car quickly and made sure I was happy with my choice. It was the shortest time I’d ever spent He was very helpful, knowledgeable and helped me get my car quickly and made sure I was happy with my choice. It was the shortest time I’d ever spent at a dealership and was a great experience. More

Top notch sales consultant. The drive from San Angelo to Austin is worth the trip. The drive from San Angelo to Austin is worth the trip. More

Great experience; in stock cars were plentiful; friendly salesperson. Very easy final purchase process using express pick up. salesperson. Very easy final purchase process using express pick up. More

The best place clean great customer service and the employees they are friendly I’m just said thank you employees they are friendly I’m just said thank you More

Great at selling and buying vehicles. Not so great after the transaction is over a you have an issue that needs resolution. At that point you are ghosted and when escalated, Manager “will Not so great after the transaction is over a you have an issue that needs resolution. At that point you are ghosted and when escalated, Manager “will get right on it” and no follow up there either More

On the negative, this dealership only has one entrance and with construction obstructing the service road, it made it difficult to get there plus getting back again after test driving. I also felt rushed and with construction obstructing the service road, it made it difficult to get there plus getting back again after test driving. I also felt rushed through the process, later found out that the computer had me listed for an express delivery or similar terminology. And I would have liked to have looked around on the lot for another vehicle to compare to, but again, their computer had me listed to basically pick up the car immediately after the test drive. But, on the PLUS side, the staff was nice and helpful, dealership was clean, car was 80% detailed, but good enough for my daily driver needs, information was passed along about the car decently, they missed a few things about the car I later found out on my own, but again, it's a used car and still running almost 2 months later, (knock on wood)... Overall, I still give 5 stars to the dealership and its staff. Thanks North Austin CarMax. More

Good nice awesome extraordinary a it as of he a l f b y e More