CarMax - Austin

This place is great! I highly recommend this establishment to buy a car for a good price! The team is great. I highly recommend this establishment to buy a car for a good price! The team is great. More

I reserved the vehicle and had it shipped in from a Houston CarMax. Jessica met me for the test drive and the vehicle was what i was looking for. She made the purchase smooth and answered all of my q Houston CarMax. Jessica met me for the test drive and the vehicle was what i was looking for. She made the purchase smooth and answered all of my questions. I traded a vehicle in and financed the remainder. This is the second transaction Jessica has helped me through this year. I will use this CarMax again. Enjoy their business model. Feels fair, reasonable and low pressure. More

From the greeting at the door to the trade-in offer to the test drive and the sale ... the total experience was awesome!!! We have purchased two vehicles from CarMax and added the MaxCare extended warrant the test drive and the sale ... the total experience was awesome!!! We have purchased two vehicles from CarMax and added the MaxCare extended warranty on both of our vehicles! We plan to purchase a third vehicle for our teenage daughter because my wife and I have really enjoyed purchasing from CarMax! More

I reserved the truck and had it shipped in from another Texas CarMax, I got pre approved for financing before picking this vehicle, the finance terms were competitive and actually varied considerably depe Texas CarMax, I got pre approved for financing before picking this vehicle, the finance terms were competitive and actually varied considerably depending on the vehicle, went for the sensible Honda, my credit is not perfect but the rates were better than most. The vehicle was on time, I explained my situation to Sandeep, I took the vehicle for a 24 hour test drive, Filled out the online paperwork to purchase the vehicle Returned the next day. Had the vehicle prepped for sale while I signed the paperwork, drove of in my new (gently used) vehicle. Total time taken at the dealership over 2 days was about 3hrs Honestly probably the best car buying experience I have ever had and I’ve had a few. Sundeep was great, no pressure just the facts and no surprises. 10/10 More

Everyone was really friendly and my sells manger Madison was super helpful. She got everything ready so when I got there it was streamline. And she was knowledgeable about the car I was buying. I'm tell eve was super helpful. She got everything ready so when I got there it was streamline. And she was knowledgeable about the car I was buying. I'm tell everything that's in the market to buy a car to go to carmax More

Terrible experience. Will not shop there again. Firstly, my transfer was delayed, and I was told I would receive a refund of the cost for this. This has not happened. I r Will not shop there again. Firstly, my transfer was delayed, and I was told I would receive a refund of the cost for this. This has not happened. I reminded my salesman and he said he had submitted it. Never received it! Secondly, the traction warning light came on after driving for a week and the vehicle would not start. Carmax towed it and performed 3 diagnostics in trying to figure out why the code would not clear. They could not clear the code. I asked for the details and did some research. Turns out it was the brake light switch which fortunately was a $25 part. I am not a mechanic but changed it out in 20 minutes and low and behold the problem was solved. Why on earth was Carmax not able to figure this out I will never know. If I ever get my $100 refund, I may recommend but until then.........stay away from this place! More

Clean and friendly. Salesman was very knowledgeable and answered all questions. I would recommend this Carmax to friends and family. Salesman was very knowledgeable and answered all questions. I would recommend this Carmax to friends and family. More

Sundeep was kind and helpful, he worked with me on getting a test drive set up for a Jeep Gladiator diesel that I had ordered to the store. I noticed that it did not appear to have some of the accesso getting a test drive set up for a Jeep Gladiator diesel that I had ordered to the store. I noticed that it did not appear to have some of the accessories that were listed on the listing for it, and they were able to reduce the price to cover the cost of the accessories that were missing. I took it for a test drive and everything checked out, their 10 day return policy and 30 day warranty was nice to have while I shopped for extended factory warranties. The process from picking out a vehicle online, having it shipped, and setting up my appointment was easy, I love having the self-service option without the pressure of a salesman. Pick your ride, and have it sent to your local store, check it out and finish the final paperwork in store. I'm pleasantly satisfied with CarMax and my new to me Jeep. Thanks! More

great customer service. my sales rep was not pushy at all and very cooperative with helping us narrow down a good choice. my sales rep was not pushy at all and very cooperative with helping us narrow down a good choice. More

Even thought I'm not good at english, He fully supported me. Thank you again me. Thank you again More