CarMax - Austin

This was my 3rd purchase at CarMax. Unfortunately, this experience was not as good as the others I've had. The GOOD: CarMax has access to many different cars so options are broad. I app Unfortunately, this experience was not as good as the others I've had. The GOOD: CarMax has access to many different cars so options are broad. I appreciate not being pressured to buy a certain car. I found what I was looking for and it needed to be shipped so I paid for that shipping. NOT GOOD: The estimate of when my car should arrive was not even close to being met. We're talking about 2 weeks later than the 2 week window originally stated. This impacted my plans to trade in my car, etc etc. I would've been much more understanding had the communication been reasonable. It wasn't. They did offer to refund the shipping cost but that didn't make up for the lack of communication. I had to call several times and got different answers from different people. No one seemed to know or take ownership of any part of it. When the car finally arrived, I recieved a text from someone saying they'd "take me the rest of the way" through the sales process. I made an appt. Showed up and that person wasn't even there. I got a different person to complete the sale but... come on CarMax. You can do better. I didn't feel valued or appreciated AT ALL. To be honest, if I'd have been able to find another car with the same interior/trim elsewhere, I would have bought elsewhere. Not a good experience. More

Lynn and the rest of the CarMax team were very helpful. We looked at a lot of options (after deciding against the car we originally came in to test drive) and everyone was very kind and patient. There were We looked at a lot of options (after deciding against the car we originally came in to test drive) and everyone was very kind and patient. There were a couple of issues with the online system (trying to submit documents and complete the financing decisions was a confusing and and error-message-filled pain) but none of that is the fault of the dealership. Everyone we met and our entire experience at the dealership was great. More

Absolutely loved Quen! He was able to let me know if I was approved for my Bronco before I came in. Was super helpful in getting a lyft and working around my hectic schedul He was able to let me know if I was approved for my Bronco before I came in. Was super helpful in getting a lyft and working around my hectic schedule. Finally found my car guy and will be referring everyone to him! Thanks Quen More

This place is great! I highly recommend this establishment to buy a car for a good price! The team is great. I highly recommend this establishment to buy a car for a good price! The team is great. More

I reserved the vehicle and had it shipped in from a Houston CarMax. Jessica met me for the test drive and the vehicle was what i was looking for. She made the purchase smooth and answered all of my q Houston CarMax. Jessica met me for the test drive and the vehicle was what i was looking for. She made the purchase smooth and answered all of my questions. I traded a vehicle in and financed the remainder. This is the second transaction Jessica has helped me through this year. I will use this CarMax again. Enjoy their business model. Feels fair, reasonable and low pressure. More

From the greeting at the door to the trade-in offer to the test drive and the sale ... the total experience was awesome!!! We have purchased two vehicles from CarMax and added the MaxCare extended warrant the test drive and the sale ... the total experience was awesome!!! We have purchased two vehicles from CarMax and added the MaxCare extended warranty on both of our vehicles! We plan to purchase a third vehicle for our teenage daughter because my wife and I have really enjoyed purchasing from CarMax! More

I reserved the truck and had it shipped in from another Texas CarMax, I got pre approved for financing before picking this vehicle, the finance terms were competitive and actually varied considerably depe Texas CarMax, I got pre approved for financing before picking this vehicle, the finance terms were competitive and actually varied considerably depending on the vehicle, went for the sensible Honda, my credit is not perfect but the rates were better than most. The vehicle was on time, I explained my situation to Sandeep, I took the vehicle for a 24 hour test drive, Filled out the online paperwork to purchase the vehicle Returned the next day. Had the vehicle prepped for sale while I signed the paperwork, drove of in my new (gently used) vehicle. Total time taken at the dealership over 2 days was about 3hrs Honestly probably the best car buying experience I have ever had and I’ve had a few. Sundeep was great, no pressure just the facts and no surprises. 10/10 More

Everyone was really friendly and my sells manger Madison was super helpful. She got everything ready so when I got there it was streamline. And she was knowledgeable about the car I was buying. I'm tell eve was super helpful. She got everything ready so when I got there it was streamline. And she was knowledgeable about the car I was buying. I'm tell everything that's in the market to buy a car to go to carmax More

Terrible experience. Will not shop there again. Firstly, my transfer was delayed, and I was told I would receive a refund of the cost for this. This has not happened. I r Will not shop there again. Firstly, my transfer was delayed, and I was told I would receive a refund of the cost for this. This has not happened. I reminded my salesman and he said he had submitted it. Never received it! Secondly, the traction warning light came on after driving for a week and the vehicle would not start. Carmax towed it and performed 3 diagnostics in trying to figure out why the code would not clear. They could not clear the code. I asked for the details and did some research. Turns out it was the brake light switch which fortunately was a $25 part. I am not a mechanic but changed it out in 20 minutes and low and behold the problem was solved. Why on earth was Carmax not able to figure this out I will never know. If I ever get my $100 refund, I may recommend but until then.........stay away from this place! More

Clean and friendly. Salesman was very knowledgeable and answered all questions. I would recommend this Carmax to friends and family. Salesman was very knowledgeable and answered all questions. I would recommend this Carmax to friends and family. More