CarMax - Austin

Excellent customer service. Received help right a way. Very friendly employees. Ali in customer service walked me through everything thoroughly. He has a great personality. Received help right a way. Very friendly employees. Ali in customer service walked me through everything thoroughly. He has a great personality. More

Jessica is an excellent agent to work with, and explained everything to help me find the best deal. Thank you CarMax team! everything to help me find the best deal. Thank you CarMax team! More

This was my first experience with CarMax. I was very pleased! I was accompanied by my adult son who has been a fan of CarMax. He helped me through out the whole process. The sales rep we spok I was very pleased! I was accompanied by my adult son who has been a fan of CarMax. He helped me through out the whole process. The sales rep we spoke with, Chris, was excellent. I can't see myself retuning to a dealership again! More

Dealing with this location was frustrating, we selected a Tahoe to be transported from this store to a store closer to where we live, only to find out there was never any movement from this store on getting Tahoe to be transported from this store to a store closer to where we live, only to find out there was never any movement from this store on getting the vehicle transported. We chose to bite the bullet and drive to this location to purchase our family a car. Within an hour after we bought the car, we encountered engine issues. Which was frustrating to learn that there was never a 125 point inspection done because this vehicle had the lifters going out. During the purchasing process the sales manager and the sales associate were very kind. However, I’m disappointed with Carmax’s processes for their logistics and for their inspection of vehicles they’re selling. More

Our customer service, Jessica, was very friendly and helpful. I like the fact that the prices for the vehicles are set, and that there is no negotiating. The vehicle was in excellent condition. We ha helpful. I like the fact that the prices for the vehicles are set, and that there is no negotiating. The vehicle was in excellent condition. We had a little problem with the car vibrating under high speeds, but we made an appointment to get it corrected and it was taken care of a week later with just wheel balancing. More

Great experience buying my car here. They were happy to fix some issues that came up during my 10 day money back period and gave me a loaner car in the meantime. They were happy to fix some issues that came up during my 10 day money back period and gave me a loaner car in the meantime. More

Always my preferred car-buying experience. No hassle pricing on trade-in or on a purchase. The price is right there in black and white. Take it or leave it. Salesmen were experienced and ma No hassle pricing on trade-in or on a purchase. The price is right there in black and white. Take it or leave it. Salesmen were experienced and made it easy and fun! Thank you, James (Austin South) and Alex (Austin North)!! More

I will never buy a car anywhere but Carmax. The process is simple, the staff efficient and kind. Taking a car for a 24 hour test drive? It’s a no brainer. The process is simple, the staff efficient and kind. Taking a car for a 24 hour test drive? It’s a no brainer. More

the dealership was kind and the process in the shop was great . the car looks working good until now great . the car looks working good until now More

I recently purchased a new truck through Julio Lopez at CarMax, and the experience was outstanding. Julio provided excellent customer service from start to finish—he was professional, knowledgeable, and in CarMax, and the experience was outstanding. Julio provided excellent customer service from start to finish—he was professional, knowledgeable, and incredibly easy to work with. The entire process was fast and straightforward, and he explained everything clearly so I always knew what to expect. Julio took the time to understand exactly what I was looking for, including my preferences and my time frame, and he delivered perfectly. His communication skills and attention to detail made the experience smooth and stress-free. I truly appreciate his dedication and highly recommend Julio to anyone looking for a vehicle at CarMax. More