CarMax - Austin

I took my newly purchased vehicle in for some scheduled repairs. I was met in the garage by my Service Associate, who called me by name. She was sharp, on time, and accurate. Explained the "what if"s" a repairs. I was met in the garage by my Service Associate, who called me by name. She was sharp, on time, and accurate. Explained the "what if"s" and fortunately, none of those occurred - great overall experience. More

Very easy process, pre-approval was accurate. I did most of the purchasing online, which i love. Picked up my vehicle in less than an hour. Great work Carmax! I did most of the purchasing online, which i love. Picked up my vehicle in less than an hour. Great work Carmax! More

Professional, Friendly and Competent. This was my first experience purchasing a vehicle from them and I was impressed by their service. M This was my first experience purchasing a vehicle from them and I was impressed by their service. M More

Friendly staff, clean store and quick service. The speed at which they were able to get my car fixed was fantastic! The speed at which they were able to get my car fixed was fantastic! More

Ramsey and Ali were wonderful salesmen to work with when I wasn't sure a specific model and helped me narrow down my options. Ramsey worked with me on making sure my purchase was up to speed. I wasn't sure a specific model and helped me narrow down my options. Ramsey worked with me on making sure my purchase was up to speed. More

Great customer service I didn’t have to wait long for help when I ran into an issue on my end the representatives was nice and patient help when I ran into an issue on my end the representatives was nice and patient More

This was my 6th car I've purchased from CarMax! I will ALWAYS be a customer! Best cars I've ever owned, and the easiest purchases! No pressure, no stress! Customer for life! I will ALWAYS be a customer! Best cars I've ever owned, and the easiest purchases! No pressure, no stress! Customer for life! More

Sundeep was very knowledgeable and very friendly. I would come back to this location again. I would come back to this location again. More

Such a pleasant experience and such a stark contrast to the traditional car lots! I don't think I will ever deal with another name-brand car lot again. In looking for a Nissan Kicks priced below $20k. W the traditional car lots! I don't think I will ever deal with another name-brand car lot again. In looking for a Nissan Kicks priced below $20k. We found a fairly new one on a Nissan lot for the sticker price we wanted. When we sat down to do the paperwork, the price was suddenly $11,000 over the sticker price! We walked out immediately and went to CarMax, where we found exactly what we wanted for the price we were willing to pay. It was so quick and easy. No games. No hassle. More

Great service, smooth purchase, honest pricing, friendly staff, quick paperwork, and overall stress free experience. staff, quick paperwork, and overall stress free experience. More