CarMax - Austin

Had a great experience with my Sales Rep Christopher. The process was seamless. Will definitely be back in the future! The process was seamless. Will definitely be back in the future! More

We’re just concluding the second transaction with these very professional folks. We’re are an older generation in our 80’s , my wife is an MD, I’m a of a military career we are folks who seek precision, as very professional folks. We’re are an older generation in our 80’s , my wife is an MD, I’m a of a military career we are folks who seek precision, as we have enjoyed during our journey what an enjoyable experience! This firm and its policies are examples of professionalism that must be the envy automotive empire! We thank you for the pleasure of the experience, The Kenney family of Georgetown TX More

I had the very best experience with Jess. She was so excited for me in helping me purchase my car. It felt like I was shopping with a friend. I trusted her and she made sure I was taken care She was so excited for me in helping me purchase my car. It felt like I was shopping with a friend. I trusted her and she made sure I was taken care of. I have her locked in my phone as Jess my car lady friend. More

Let me start off by saying this was my first and last time purchasing a car online. My experience was horrible. I would rather have the expectations of being in a dealership for 5 hours instead of wasti time purchasing a car online. My experience was horrible. I would rather have the expectations of being in a dealership for 5 hours instead of wasting my time online, filling out all of the documents and being under the impression that I would be in and out in 30 minutes and ask the same questions that were answered online and on the phone when someone from carmax called me. 1.. The process totally wasted my time. I spent a good amount of time online filling out all documentations.Answering all questions only to be asked those same exact questions.When I got to the dealership. 2. I got to the dealership roughly at 4:30. I was told that I would be out numerous times within thirty minutes.All I would have to do is sign and go. Well, that was the first misleading statement from carmax. I did not leave the dealership until 9:30. 3. The salesperson that was assigned to me.His name was ramsey. I never felt comfortable with this guy.He never made me feel as if my best interest was being met. The process felt just like a process.Give me in, get me out.Let him move on to the next person. He spoke to me in a very condescending wait, in fact, I had to correct him a couple of times about the way he was speaking to me. He spoke to me as f I was a individual who lacked the intelligence to understand the process. 4. Ramsay also didn't give me the full carmax experience of when you buy a new car. while waiting 44 and a half hours, I did see other salespeople.When they finished up their sale, walk with their clients to their new car and give them the yellow bow treatment with the pitcher. Well, needless, say that is not an experience that I got with ramsey. As I said previously, everything seemed like a rush process, he made me totally feel like I was an inconvenience to him.And wasting his time. 5. Let's talk about the appraisal process. Now, this isn't something that i'm really upset about, because you can't really have a vehicle appraised online and have an actual good appraisal without an actual appraiser.Looking at the car. Online, they told me, initially I was gonna get $8000 for my car, well, turns out, I only got $6400. 6. Let's talk about the car. I purchased a 2024 BMW 330I with the M2 Sports package with 7,100 miles on it. After spending 425 hours in the dealership, it was finally time for me to get my car. WELL THE FIRST THING I NOTICED WHEN I GOT INSIDE THE CAR WAS THAT THE FLOOR MATS WERE GENERIC FLOOR MATS THAT DID NOT FIT THE CAR AT ALL. AND WHEN I SAY THEY DID NOT FIT THE CAR AT ALL, MEANING THE FLOOR MATS ACTUALLY COVERED THE GAS PEDAL. i brought this to the attention of the floor sales manager. Instead of coming up with helpful solutions from the beginning I was told that the pitchers online did not come with floor mats.So they just threw some floor mats in there. Again, I told this guy that this is a safety issue.The floor mats literally covered the gas.Pedal, and they let me drive off that way. They told me to find some floor mats under a hundred and fifty dollars, and they were reimburse me. Now I'm not the sharpest knife in it. Kitchen drawer? But I would always think that a dealership's top priority is to make sure they're letting you leave in a nice safe vehicle At the very least, they could have said.Hey, let us take these car mats out this vehicle.And when you buy some new ones, just bring us the receipt and reimburse you.No that did not happen. 7. Let's continue to talk about the car. Before carmax sells your car.They are supposed to do a quality inspection on the vehicle. I'm under the impression that this vehicle did not get a dural quality.Inspection. My reasoning for saying that is because the following day When I took the car to where I work at which is ABM W dealership It was pointed out to me that the windshield had a very large crack in it. Now to give carmax credit, they did get that problem.Taken care of they replaced the entire windshield. Th More

Awesome service! !! The representative, Paul Pan was great!!! He provided excellent service. Blessings! I will recommend other family members. !! The representative, Paul Pan was great!!! He provided excellent service. Blessings! I will recommend other family members. More

My sales representative made the whole process hassle free everyone were very polite, Professional and friendly free everyone were very polite, Professional and friendly More

Quick sale, great service. Only thing salesman did not come out to show cars. It was more less go help yourself and let me know. Only thing salesman did not come out to show cars. It was more less go help yourself and let me know. More

I took my newly purchased vehicle in for some scheduled repairs. I was met in the garage by my Service Associate, who called me by name. She was sharp, on time, and accurate. Explained the "what if"s" a repairs. I was met in the garage by my Service Associate, who called me by name. She was sharp, on time, and accurate. Explained the "what if"s" and fortunately, none of those occurred - great overall experience. More

Very easy process, pre-approval was accurate. I did most of the purchasing online, which i love. Picked up my vehicle in less than an hour. Great work Carmax! I did most of the purchasing online, which i love. Picked up my vehicle in less than an hour. Great work Carmax! More

Professional, Friendly and Competent. This was my first experience purchasing a vehicle from them and I was impressed by their service. M This was my first experience purchasing a vehicle from them and I was impressed by their service. M More