CarMax - Austin

At first, I had some difficulties, but after connecting with Sundeep, my experience was phenomenal. Sundeep showed exceptional competence and consideration throughout the process. with Sundeep, my experience was phenomenal. Sundeep showed exceptional competence and consideration throughout the process. More

Really fast and easy to work with! Thanks so much won’t be my last time going to carmax 👍🏽 Thanks so much won’t be my last time going to carmax 👍🏽 More

Was served by Andres Ruiz, he was so patient explaining everything including insurance policies and coverage. Would highly recommend 💯. Great service generally everything including insurance policies and coverage. Would highly recommend 💯. Great service generally More

It was totaly awsome experience with Alex. He was very kind and friendly. I'm gonna meet again soon. He was very kind and friendly. I'm gonna meet again soon. More

Jessica and Saul were amazing—communicative, responsive, and incredibly helpful throughout my car-buying process. They both went above and beyond to address my concerns, including minor dings on the rear bu and incredibly helpful throughout my car-buying process. They both went above and beyond to address my concerns, including minor dings on the rear bumper and the condition of the key fob. Overall, I had a great experience at CarMax Austin North. More

Terry was a great salesman. Insuring the best experience and great customer service to where we did not feel like guest but a member Insuring the best experience and great customer service to where we did not feel like guest but a member More

I had a genuinely great experience at CarMax Austin North, and I especially want to call out Christopher Segrets, who went above and beyond to make sure everything came together. There were a few ex North, and I especially want to call out Christopher Segrets, who went above and beyond to make sure everything came together. There were a few extra hoops to jump through on my end related to the title of my trade in, and Christopher handled the entire situation with patience, professionalism, and a great attitude. He stayed nearly two hours past his shift while everything was finalized, walked me out, handed me the keys, and even took a photo of me with my new car, which was a nice touch after a long day. He was kind, approachable, and incredibly easy to work with. He answered all of my questions clearly, communicated well throughout the process, and it was obvious he knew exactly what he was doing. Most importantly, he genuinely cared about helping me get the car I was hoping for and seemed excited to see it happen. The financing process was straightforward and smooth, and I ended up with a solid interest rate, which of course depends on individual financial situations. The team that handled my trade-in was also quick, friendly, and fair. I felt really good about the value I received. My only piece of feedback is around key fobs. The car came with a single key, and while there was a photo of one key online, it wasn’t clearly stated anywhere in the listing that the vehicle only included one key. Since replacement key fobs can be expensive, it would be helpful for that to be made more explicit in the description so buyers can plan accordingly. It wouldn't have swayed me from the sale, but it is a complication. That said, this was my first time buying through CarMax. I’ve always gone through traditional dealerships before, and I honestly couldn’t believe how easy and stress-free the process was. A couple weeks later, I’m still excited every time I get into my new car. Huge thanks to "Segrets" and the entire CarMax Austin North team that helped with the process. I wouldn’t hesitate to recommend them to others, and I’ll absolutely come back if I’m ever in the market for another vehicle. More

The process was easy and had great costumer service. I was able to look at several cars and was provided ease when getting a car delivered. I was able to look at several cars and was provided ease when getting a car delivered. More

It was a very smooth and easy process when it came time to buy a car. The person that helped us with the whole process, Ali Khan, was very helpful. to buy a car. The person that helped us with the whole process, Ali Khan, was very helpful. More

All great things about this dealership. Professional staff, clear communication, prompt responses, exactly what I signed up for. Professional staff, clear communication, prompt responses, exactly what I signed up for. More