CarMax Houston Katy Freeway

I purchased my car and then had to return it for repairs the next day. I still have not received my car and it has been 2 weeks. I feel that I was not told all of the truth about this car when purchased. the next day. I still have not received my car and it has been 2 weeks. I feel that I was not told all of the truth about this car when purchased. It clearly was making noise and the short drive around the block was not enough time to hear it. More

I was very pleased with the buying process and Tanisha! The express checkout is the best part! The express checkout is the best part! More

Everything was very organized. Bianca was super! She knows about all the car models, knows the Carmax process, and was very easy to work with. Bianca was super! She knows about all the car models, knows the Carmax process, and was very easy to work with. More

Like that no haggling about price. ..it was fair. Did not like that no one went with us during test drive. We went from a 2002 car to a 2018 with all the fancy stuff we knew nothing a ..it was fair. Did not like that no one went with us during test drive. We went from a 2002 car to a 2018 with all the fancy stuff we knew nothing about. no one helped us with that....we are trying to read the manual. We are 84 &86 yrs. old so could have used the help. Also, did not like that our loan of only a few days did not say paid in full and we had to call the loan company to tell them we had paid the loan....that doesn't make sense....why didn't carmax notify them???? More

This place is amazing place to go if you want to get your dream vihecle, either sports car, business or Family they make sure you get what you need!!! I bought my current car here and each day I enjoy my dream vihecle, either sports car, business or Family they make sure you get what you need!!! I bought my current car here and each day I enjoy my car with satisfied. More

Excellent service . Always very courteous. 3rd car bought from CarMax . I will most definitely refer them to friends and family. Always very courteous. 3rd car bought from CarMax . I will most definitely refer them to friends and family. More

My car was not cleaned/detailed on the inside. I had to take it myself for detailing. It also had scratches and dents not listed on the vehicle. It was not a good experience especially For this be I had to take it myself for detailing. It also had scratches and dents not listed on the vehicle. It was not a good experience especially For this being my first time using this dealership. More

They made a mistake on my paperwork and called me back in after 2 weeks to return the vehicle and resubmit all of my documents. It was a major hassle. after 2 weeks to return the vehicle and resubmit all of my documents. It was a major hassle. More

Another great CarMax experience! This is our 6th CarMax family purchase and everything was as good as expected. We had the vehicle shipped (from a further distance than usual), and h This is our 6th CarMax family purchase and everything was as good as expected. We had the vehicle shipped (from a further distance than usual), and had a bit of a delay. The trade in offer expired during that time but CarMax honored the original (higher) offer. Diego Orozco was very professional and followed up promptly when we had post purchase questions. Next time I need a vehicle, I will definitely be looking to CarMax for my car! More

The service was good and the transaction was quick, and the employee, Samir, was good. the employee, Samir, was good. More