CarMax Joliet

The Shorewood CarMax was amazing! Everyone I spoke with made me feel like I was a priority and my satisfaction was the number one goal. Everyone I spoke with made me feel like I was a priority and my satisfaction was the number one goal. More

Everything about the buying experience on the CarMax side was great. My only issue was not even related to them and it had to do with my bank releasing my funds for a down payment. If you ever move and ope was great. My only issue was not even related to them and it had to do with my bank releasing my funds for a down payment. If you ever move and open a new account with a new bank, there is probably going to be a trial period where only so much can be used in a month. Keep that in mind. More

It was a great experience, and I liked that it was a smaller store. Everyone was professional and helpful through my experience smaller store. Everyone was professional and helpful through my experience More

My experience was good I was in and out I did not spend as much time as I thought I would as much time as I thought I would More

Thanks to Eileen Delgado for being so knowledgeable & helpful in purchasing my auto.This is the first previously owned vehicle I have ever puirchased & I've been buying cars since 1973,so I had some conc helpful in purchasing my auto.This is the first previously owned vehicle I have ever puirchased & I've been buying cars since 1973,so I had some concerns but Eileen was very helpful in addressing them.She ordered the car on a Thursday & by Monday I was picking it up.She didn't do the paperwork when I picked up the car & I had to come back to sign one more spot on the title page that was missed BUT she did get me a fuel tank fill up for the inconvenience. More

The dealership in all was very clean and pleasing to the eye. The personal were awesome ,they go above and beyond to make sure you are satisfied. eye. The personal were awesome ,they go above and beyond to make sure you are satisfied. More

Overall experience was good. The representative who assisted me was helpful and tried to help me as best as possible with the issues and limitations that were presented. The only The representative who assisted me was helpful and tried to help me as best as possible with the issues and limitations that were presented. The only issue I have is the communication from phone representative who booked my appointment and the amount of information that was provided to me while making appointment and the correct information to better prepare myself for my appointment. Also the issue with insurance and being able to get a rental or transfer your insurance as well as trying to get a rental and there not being one available to rent. It is very inconvenient and puts customers in tight situations especially not being able to have a vehicle when dropping there's off for service More