CarMax Killeen

Excellent customer service and truly the least annoying vehicle purchase I have ever experienced. I loved that there was no-tedious financial back and forth with the "finance person" over the purchase pric vehicle purchase I have ever experienced. I loved that there was no-tedious financial back and forth with the "finance person" over the purchase price. No attempt to get me to upgrade to a more expensive vehicle. Loved the money back guarantee in the first 7 days. Don't care that there is no follow-up phone calls or attempt to have me identify potential customers within my friend group. It is entirely possible I could have gotten the same vehicle for a bit less than I paid at CarMax, but the no-stress sales model really was great. More

This is our 4th CarMax purchase and as usual the service was excellent. I always recommend CarMax to friends. Thank you. was excellent. I always recommend CarMax to friends. Thank you. More

I’ve bought from CarMax twice but it’s the same each time no follow up after you buy. It’s all about the sale then they’re done no follow up after you buy. It’s all about the sale then they’re done More

First time to use CarMax and loved it! Absolutely incredible way to buy a vehicle. Their system really values your time. Instead of driving all over Texas to look at cars, we were able Absolutely incredible way to buy a vehicle. Their system really values your time. Instead of driving all over Texas to look at cars, we were able to research all the details online. Purchased a truck on our second preview. They are also absolutely hassle-free. When we didn’t like the first vehicle, there was no pressure walking away. More

I had an employee that just started. She did her best. I’m still waiting for my license plate mount for the front of my Lexus. She did her best. I’m still waiting for my license plate mount for the front of my Lexus. More

service was great i was in and out in no time will be purchasing all my cars from there from now on purchasing all my cars from there from now on More

I had a great experience. Yanina conception Hernandez,.Given great customer service.iIve alreay told quite a few people, about Carmax in Killeen.,awesome people. . Yanina conception Hernandez,.Given great customer service.iIve alreay told quite a few people, about Carmax in Killeen.,awesome people. . More

The customer service during the initial sales process was highly attentive and focused on making the experience smooth and stress-free. However, after the sale was completed, follow-up on addressing necessar highly attentive and focused on making the experience smooth and stress-free. However, after the sale was completed, follow-up on addressing necessary fixes to the car did not meet the same standard. Improving post-sale communication and support would help create a more consistent and positive overall experience. At one point they were not tracking the sale of my car. I think this is due to multiple employees handling one transaction. More

The best part of the experience was being able to communicate via text and email. I was able to get through the buying process with ease. communicate via text and email. I was able to get through the buying process with ease. More

It was great working with Turquoise and Gabrielle for the purchase of my 2025 Camry Hybrid. I got a good price for my trade in too. The process was very streamlined and Turquoise was very helpful and explain purchase of my 2025 Camry Hybrid. I got a good price for my trade in too. The process was very streamlined and Turquoise was very helpful and explained everything as we went. Thanks Carmax Kileen More