CarMax Loveland

I had a car shipped and paid a shipping fee. .. In the shipping one of the rims was damaged and scratched up... Their solution was to try and cover it up with what looks like a sharpie. Also the .. In the shipping one of the rims was damaged and scratched up... Their solution was to try and cover it up with what looks like a sharpie. Also the key lockbox that they had hanging off of the driver window scratched up the driver door... Again their fix looks like sharpie... If I didn't want the car then I would lose the shipping fees that I paid which I think is total xx... I definitely wouldn't buy a car from them again More

I showed up at the carmax loveland location without an appointment and was quickly helped by Tyler I test drive several automobiles and left for the day. Tyler called back following up if I was interested appointment and was quickly helped by Tyler I test drive several automobiles and left for the day. Tyler called back following up if I was interested in any I had tested. I waited several months before I decided to pick a truck that was in another state. I reserved it it arrived in Loveland in good time. I test drive it and decided to buy it. Sarah helped me with all the details and purchase process. I was very happy with the price and the help I received at Carmax in Loveland. Everyone I dealt with was so helpful and made my purchase a great experience. I have nothing but good things to say about my Carmax experience! More

This my second truck I purchased from CarMax. They make it easy. I test drove the GMC and said I'll take it and we were out in about an hour. (I paid cash so it might have sped things up from They make it easy. I test drove the GMC and said I'll take it and we were out in about an hour. (I paid cash so it might have sped things up from doing finance, not sure). I foresee me buying from them again. More

We felt like we were on our own during the purchase of the car. The salesperson didn’t offer up any information and seemed unknowledgeable. I had to ask for information on the service plan and what it inc the car. The salesperson didn’t offer up any information and seemed unknowledgeable. I had to ask for information on the service plan and what it includes, how it works. We asked to hold the car a day while we considered the purchase and mentioned it needed a front plate bracket and detailing and were assured it would done. When I let them know we would be purchasing they again assured these would be done. When we arrived two days later to buy the car they hadn’t been done and I now need to bring the car back during my work day to have them do it. And they now stated they won’t detail it but will reimburse me if I take it elsewhere. Just seems odd that a dealership doesn't have a detailing crew. The woman in the business office that completed the purchase paperwork was wonderful though. More

Best car buying experience I've ever had! ! The facilities and staff were very professional, courteous, helpful and overall contributed to a relaxing environment for making a life changing p ! The facilities and staff were very professional, courteous, helpful and overall contributed to a relaxing environment for making a life changing purchase!! Extra shout out to Eric in Ft. Collins, CO for all his assistance in my SUV purchase!! :) THIS IS THE WAY CAR BUYING SHOULD ALWAYS BE!!! More

The dealership had a friendly and professional environment. Purchasing my car was a positive experience. environment. Purchasing my car was a positive experience. More

No hassle dealership, relax setting. and fair prices. So far very happy with my new car purchase. and fair prices. So far very happy with my new car purchase. More

Fair, knowledgeable and thorough. I know every salesperson is not up "to speed" on every vehicle. But, it would be nice to have had someone knowledgeable about the vehicle I bought I know every salesperson is not up "to speed" on every vehicle. But, it would be nice to have had someone knowledgeable about the vehicle I bought who could walk me through all the bells and whistles of my "new" vehicle. It isn't the easiest thing to do to read through the whole manual to know what all the bells and whistles are or do. A detailed walk through at the time of delivery would have been very nice. More

Loveland, Co location was perfect. I was literally in and out in like 30 minutes. Everyone was very helpful and professional. Will buy again from CarMax! I was literally in and out in like 30 minutes. Everyone was very helpful and professional. Will buy again from CarMax! More

We got a welcome appraisal on our trade-in. Austin Chavez was as helpful as he good be. The paperwork and time it took to complete the transaction was far too laborious. Austin Chavez was as helpful as he good be. The paperwork and time it took to complete the transaction was far too laborious. More