CarMax Loveland

They were ready for me when I arrived. Car was out and ready to drive. Paperwork was fast and easy. The store was clean and tidy. I needed work done to the car during the warranty period a Car was out and ready to drive. Paperwork was fast and easy. The store was clean and tidy. I needed work done to the car during the warranty period and that was made simple by allowing me to use local shop. I live in MT and purchased the car down in Loveland, CO. More

I have to start with the website where I was able to see all cars in the Carmax inventory in real time, research them, see reviews and great pictures, get prequalified and see estimated payments, etc. befor all cars in the Carmax inventory in real time, research them, see reviews and great pictures, get prequalified and see estimated payments, etc. before ever stepping foot in the door. I had an amazing experience, both at the Northglenn and Loveland locations. Starting with Will at Northglenn, who gave me so much information, guided me to the best cars for me after listening to my needs and preferences, facilitated test driving several cars, and then giving me his personal number to follow up after not finding the right car at that location. Next, at Loveland, Kael was also wonderful, guiding me through the purchase of the car I found there. I so appreciate that the approach of the sellers is education and customer service-driven, and not sales-driven. I had a hang-up with my trade-in vehicle, returned to the Loveland location to trade it the day after the original purchase due to another option falling through, and another wonderful associate (I’m sad I don’t remember his name to list it here) very graciously helped me through the complicated process of returning and refinancing my vehicle to include the trade in. No one ever made me feel like I was putting them out to help me. It was a great experience from beginning to end. I would definitely buy a car from them again and would recommend it to anyone! More

Because I only have a land line, being from out of Colorado, and my specific parameters, I had a precarious beginning. Sarah Smith, my agent, was patient, kind, knowledgeable, and diligent. Thank yo Colorado, and my specific parameters, I had a precarious beginning. Sarah Smith, my agent, was patient, kind, knowledgeable, and diligent. Thank you, Sarah. More

Ryan was excellent, efficient and courteous. Good overall experience. I will say the ability for others to reserve cars and take them out of consideration was a bit annoying. But we ended up Good overall experience. I will say the ability for others to reserve cars and take them out of consideration was a bit annoying. But we ended up with what we needed. More

Friendly and helpful. Things went fairly smoothly and I ended up with a car I really like. Things went fairly smoothly and I ended up with a car I really like. More

Our experience was excellent. Aiden Samuelson, our sales rep, was very knowledgeable and efficient in all things related to the sale. Would highly recommend him to others. Aiden Samuelson, our sales rep, was very knowledgeable and efficient in all things related to the sale. Would highly recommend him to others. More

This is the second time we have purchased a car from CarMax. The last time we bought from them was nearly 10 years ago, which was the last time we need to buy a car. We had such a great experience with CarMax. The last time we bought from them was nearly 10 years ago, which was the last time we need to buy a car. We had such a great experience with them the first time, it made sense to go back. We did and we were very happy with the service. I always HATED buying cars, but they have turned that around. Very friendly, no pressure, price was good, and I am confident in the car we purchased. More

Wonderful customer service! I loved the experience of their process; it was quick and easy. I would definitely recommend CarMax. Thank you very much! I loved the experience of their process; it was quick and easy. I would definitely recommend CarMax. Thank you very much! More

Excellent experience. Friendly and efficient staff. Very happy and I'll use CarMax again in the future. Friendly and efficient staff. Very happy and I'll use CarMax again in the future. More

I've always had good experiences at this Carmax location. Friendly and helpful professional staff, great selections vehicle and reasonable offers on my trade-ins. Friendly and helpful professional staff, great selections vehicle and reasonable offers on my trade-ins. More