CarMax Naperville

My last 2 purchases I made buying my Audis was with Carvanna, I decided to try Carmax Overall I think this was a better experience. I started talking to Robert in Las vegas at a call max car center, Carvanna, I decided to try Carmax Overall I think this was a better experience. I started talking to Robert in Las vegas at a call max car center, top notch , then as all car max people work within the same data base, when it got to this local place in naperville, I was not impressed I didnt feel special, Tim was ok , asad was hot air, but the one who really pulled through for me was Courtney, she was awesome a hard worker, and I felt wanted . I was set to have home delievery, and I changed it to go to the store. Courtney was amazing and cute as well.. The one thing i absolutely felt was bad was trade in i had a offer from Carvanna for 16k on a Audi a5 79k excellent condition., carmax settled at 12k... thieves... They also have a policy where you have to resubmitt after one month BUT the deal is not even done untill you run the last check through the finance company the deal after a month I waited plus another 3 weeks for Illinois title, thats where carvanna gets the point your deal is done... If it wasnt for Courtney I almost pulled out of the deal... But i still give 5 stars the biggest turn off was when i normally like to call the office and John the sales manager scolded me for calling the office.. saying they are to busy. no one talks to me like that.. anyways would i reccomend them yea i would probably do it again however they would not steal my trade in next time im selling outright to a private buyer, i could of got 22k easily... thank you Courtney! More

Carmax is the best. I have had 3 transactions with them now and each time has been the most ideal way to buy and sell a car ever. I will never utilize a regular dealersh I have had 3 transactions with them now and each time has been the most ideal way to buy and sell a car ever. I will never utilize a regular dealership again. We worked with Moe at the Naperville location. He promptly had the cars we were interested in brought up and allowed us to test drive them all. No pushy tactics, no pressure. Once we picked something, we were out in less than 2 hours even with the financing. More

Joe is a great salesman. He was actively involved in helping us chose the right car. He correctly steered me away from a car I was thinking about buying. Joe was professional He was actively involved in helping us chose the right car. He correctly steered me away from a car I was thinking about buying. Joe was professional and easy to work with. When I had to leave for 45 minutes, he had no problem waiting for me to return to sign the final papers. He explained the details of the contract well which I have not received from previous car salespeople. Be sure to keep this guy, he's an asset to your organization. More

Salesman, Jaun was one week into his position. He was humbly confident, professional and created a seamless navigation through the sales process. The check out person were wonderful too. There He was humbly confident, professional and created a seamless navigation through the sales process. The check out person were wonderful too. There was no unnecessary small talk from Jaun oand Jennifer G. Which I appreciated as my mother who is 90 was ill, I live three hours away and needed a car then and there if possible, the gasket blow on our Avolon and the oil leaked out and the enginelocked up, There.was introductions and such, I was there to take care of business and they were there to help me how I prefer to shop and take care of my need. Great job! More

Car was as advertised and at a price point we wanted. Pick up was smooth and went as planned. Was nice to test drive it, even though we were 99% sure we were going to buy it. Having the ability to still Pick up was smooth and went as planned. Was nice to test drive it, even though we were 99% sure we were going to buy it. Having the ability to still get in and take it out for 15 minutes or so helped solidify our choice. More

We are happy with the salesman Adam Duncan he was very helpful & pleasant & easy to work with. The reason I only gave three stars was because the car we purchased only had 1 key fob & we had to spend almo helpful & pleasant & easy to work with. The reason I only gave three stars was because the car we purchased only had 1 key fob & we had to spend almost $600.00 to get another key fob. We believe that CarMax should have given us a better deal on the car or at least deducted the amount we had to pay for a new key fob. This is the fourth auto we have purchased from CarMax & apparently loyalty doesn't appear to matter for CarMax which is very disappointing. to us. I believe that it would be good customer service if someone from CarMax contacted us & offered some compensation for our extra out of the pocket costs. More

Great customer service. This is my first time getting a vehicle at Carmax. I will get all my vehicles from here. This is my first time getting a vehicle at Carmax. I will get all my vehicles from here. More

Traded in a car and got a fair trade in deal. Found a new car that I love.the entire process was seamless with everything laid out very clearly. Without the traditional dealership nonsense of hag Found a new car that I love.the entire process was seamless with everything laid out very clearly. Without the traditional dealership nonsense of haggling over pricing and financing. Overall pleasant experience which I haven’t experienced in the past. More

Martin Nkansah was extremely helpful and courteous. We enjoyed working with him for that reason. We enjoyed working with him for that reason. More

Terrible experience. Had to talk to multiple salespeople , having to always start from scratch and repeat my story. I did the express check out , got to the store, and Had to talk to multiple salespeople , having to always start from scratch and repeat my story. I did the express check out , got to the store, and had been assigned a new salesperson who had no idea about where I was in my process. Bad experience all Around. More