CarMax Naperville

My experience with Carmax in the beginning was good with the Salesperson till after the purchase and the vehicle was already in my possession, is when I received the call from the manager that the Loan did the Salesperson till after the purchase and the vehicle was already in my possession, is when I received the call from the manager that the Loan did not go through for the payment that was initially signed off for. I personally had talked to the Loan company and was told it was good to go but Carmax told me that it was not funded and would need to be looked into, mind you I did have the vehicle already. I was kept in waiting for over two weeks to see if I needed to bring back the vehicle and come back to Carmax and fill out paperwork for lesser month payment but in the meantime, I was in touch with the Manager from the Loan company and they saw no problem on their end. Finally, after two weeks I get a text from the manager from Carmax that it was funded, I felt that it was so unprofessional after all the waiting no phone call no personal touch bad customer service. During that time, I was stressed out because the car was for my daughter, and she had already made the car her own. My experience was stressful and will NOT purchase a vehicle from them again. More

My spouse and I absolutely recommend CarMax. My Dad bought his last two cars from CM, my sister just bought one from CM, and we just bought our 2nd from CM. Customer Service was excellent, as us My Dad bought his last two cars from CM, my sister just bought one from CM, and we just bought our 2nd from CM. Customer Service was excellent, as usual. Neither of us can think of a negative thing to say. We found the right car for us at a price we could afford. And we are happy. I'm embarrassed that I don't remember the agent's name; I should be able to thank him here in print. More

You can’t go wrong with Carmax’s process for buying and selling cars. We hand a great experience with our salesman! However the service department didn’t meet our expectations, we were sold two keys, b selling cars. We hand a great experience with our salesman! However the service department didn’t meet our expectations, we were sold two keys, but noticed that one key blade was missing. We went to ask the service department about it and they told us we would have to get a new key cut somewhere else as they only guarantee one key, although the car was presented with “two” keys. This was after we asked two men who were too busy on their phones to notice we were there, when we got their attention, they said oh we are just “assistants” you need to talk to someone else, then they got back on their phones while we waited for the other service representative. More

My salesman provided the upmost great customer service skills and was quite patient with me as I viewed and drove a few cars and trucks until I found the right match. Definitely would recommend him moving skills and was quite patient with me as I viewed and drove a few cars and trucks until I found the right match. Definitely would recommend him moving forward and Carmax as well. More

The sales process was seamless as usual. Matt did a great job with everything. Upon express checkout, I was advised that my SUV came with only one FOB, I feel that should have been mentioned Matt did a great job with everything. Upon express checkout, I was advised that my SUV came with only one FOB, I feel that should have been mentioned earlier. Also, the vehicle wasn’t as clean as those we have purchased in the past. More

Love my car and the great Carmax staff. They helped me purchase my car and fix any minor issues with my car. I recommend them 👌 They helped me purchase my car and fix any minor issues with my car. I recommend them 👌 More

I knew the vehicle and specs I wanted and found the right one in another state. I had the vehicle shipped to my local Carmax and they had it cleaned and ready for me to test drive. I found an issue with the one in another state. I had the vehicle shipped to my local Carmax and they had it cleaned and ready for me to test drive. I found an issue with the vehicle at time of purchase, and they replaced and repaired the part quickly, provided a loaner vehicle, and communicated updates. At pick up they put a bow on it and took a family photo with the new car. My kids were thrilled, and mom has an awesome new Lincoln Aviator! Everyone we worked with was easy to talk to, no pressure or stress like a dealership often feels. Our sales rep Asad was helpful in making sure all our needs were met, reviewing vehicle history, and gave options for service and warranty. We got a good price on our trade right away. To anyone seeking a used vehicle, I highly recommend researching, test driving lots of options, and then searching Carmax! More

Nice Dealer. I was able to follow up with them and I just bought the car with them. I was able to follow up with them and I just bought the car with them. More

Nothing but a ring around Found a car I liked, had it transferred and fell in love. Had everything done including financing and they needed my divorce decree to prove the car w Found a car I liked, had it transferred and fell in love. Had everything done including financing and they needed my divorce decree to prove the car was mine in the divorce. Got the papers they needed for that but it still wasn't good enough. They questioned the authenticity of my ex husbands signature. I was asked whether the divorce decree was from the lawyer or a copy. It was in fact a copy from the cifruit clerk where you get copies of legal documents. Needless to say I left without buying a car and showed my greatest support to the finance department with two fingers in the air. I literally bent over backwards trying to get this car. I took off of work to get the requested paperwork they needed, came after work to get things done and wasted many hours of my time to leave empty handed. I think the whole experience was a blessing in disguise because we bought a better car basically for the same price from a dealership that actually cares. I will NEVER do business with Carmax ever again and I will tell all my friends to do the same. The issues they had with my title and divorce decree the other dealership didn't. I think they were purposely sabotaging me. The associate we had was very kind and understanding. He was even shocked they denied me the car. More

Sold my KIA Optima SX and truly had the most impeccable service and customer service delivery. They made the selling of my car experience painless and I was very satisfied with there purchase price. I wo service and customer service delivery. They made the selling of my car experience painless and I was very satisfied with there purchase price. I would highly recommend Carmax for buying your used vehicle. GREAT CUSTOMER SERVICE!! More