CarMax Salem

$42k Lexus was dirty, when I picked it up. I'm talking caked on mud in the door sills and all underneath the vehicle. I had already payed $600 to have the car shipped from Denver and I drove 3 I'm talking caked on mud in the door sills and all underneath the vehicle. I had already payed $600 to have the car shipped from Denver and I drove 3 hours to the dealer to pick it up. No where in the description or photos did it show the copious amounts of dirt. I also only received a 15 day temp tag so I had to go to the DMV and wait hours to pay for another temp tag. Why the dealer didn't issue a standered 90 tag neither me or the person at the DMV will never know. Communication with my sales rep was frustrating. One day I called because my emails weren't getting responses and the employee was no longer employed. More

I was amazed at how easy the whole process was! From selecting a car from the comfort of my couch to one hour at the dealership then on the road! From selecting a car from the comfort of my couch to one hour at the dealership then on the road! More

I love CarMax! It’s great to be able to shop for exactly what you want without having a salesperson breathing down your neck and constantly contacting you. The serv It’s great to be able to shop for exactly what you want without having a salesperson breathing down your neck and constantly contacting you. The service in Salem was excellent! My car was everything I wanted and in wonderful condition. I saw a small flaw in one of the tires and asked if it was a problem. The service department checked it out and gave me four new tires. Wow! That’s showing that they care about their customers. More

I had an excellant truck-buying experience at this dealership. Eric Lewis was very helpful. Truck was washed and fueled for me. dealership. Eric Lewis was very helpful. Truck was washed and fueled for me. More

The dealership was clean and seemed well organized. People were friendly and professional and we were approached promptly. People were friendly and professional and we were approached promptly. More

Received the vehicle very, very dirty. The interior was acceptable but the exterior was caked in dirt and mud I didn’t realize the extent of the problem until after purchase and I spent at The interior was acceptable but the exterior was caked in dirt and mud I didn’t realize the extent of the problem until after purchase and I spent at least 5 hours detailing the vehicle on my own. Kinda crazy since I’d never consider selling my own car in this condition. More

My past experience with Carmax has always been favorable, which led me to seek my next car at Carmax once again. I was a long way from home, but I found the Salem location where I was able to find a vehicle which led me to seek my next car at Carmax once again. I was a long way from home, but I found the Salem location where I was able to find a vehicle that met all my needs. The price was within my range. Eric helped me from start to finish. He was very professional, courteous, and friendly. He made sure to hear all my concerns and provided answers to all my questions. He made himself available to answer questions even after I drove off the lot in my new vehicle. Everybody I spoke to from the Salem location was very helpful and professional. More

For the most part customer service was great Jake in service made things right thanks service made things right thanks More

Everyone was really friendly and attentive to our needs while we waited for our car to be appraised and paperwork to be completed. while we waited for our car to be appraised and paperwork to be completed. More

We had an excellent experience, all around. Great service. No pressure. Everything was beyond our expectations. Beautiful vehicle. Better than advertised. Great service. No pressure. Everything was beyond our expectations. Beautiful vehicle. Better than advertised. More