CarMax Salem

Employees very friendly and sort of helpful. Lots of promises, no follow through. Had to go through signing e-docs three times: 1) received email docs evening before delivery date along with em Lots of promises, no follow through. Had to go through signing e-docs three times: 1) received email docs evening before delivery date along with emails canceling appointment and reservation. Called rescheduled delivery. 2) Asked for modified docs w/o MaxCare, said they would send, nothing arrived, called again, was sent an expired link. Called again. 3) Filled out docs by date on email, received email that delivery was canceled. Would have been great if someone explained that docs had to be completed two days before the scheduled delivery NOT the date on the email. Called and rescheduled delivery 4) Finally, completed docs . 5) Received email requesting extra info from me, called and found out that email was valid if I was financing the car, but I was paying cash. 6) Car delivered. 7) Promised to send paper copy of e-signed docs, nothing received. Will have to call again for copies and to see if Time-of-Sale report was actually filed for federal tax credit. If the report wasn't filed, my patience is at an end. More