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CarMax

Houston, TX

4.7
85 Reviews

6909 Southwest Freeway

Houston, TX

77074

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Showing 85 reviews

May 17, 2026

Very professional and customer friendly. The entire process was very easy. The vehicle was very clean and checked. More

by Orajan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniela Soria
May 16, 2026

Long wait times and they sold me SUV the AC pulley was bad and on top of that, the car only had 30,000 miles. Their cars are not certified, and they only allow a 30-day warranty if something is wrong with More

by tsnovasyte123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don't remember
May 15, 2026

Great customer service all of the sales reps were very respectful courteous and I was surprised how they were working with multiple customers at a very efficient pace More

by adrianburton42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Okafor
May 14, 2026

Farid was amazing, thank you for helping me find my car i truly appreciate it More

by iliyanmerchant
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farid
May 05, 2026

The entire process is so easy. Pick a car and if you like it you buy it. The Service Dept. is great and they will take care of most reasonable requests. I have purchased 3 cars wit More

by viniusp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abigail Ortiz
May 05, 2026

I had an absolutely phenomenal experience working with Shadi. From start to finish, he went above and beyond in every way. His patience, honesty, and the genuine advice he gave me made the entire process More

by Brianayr82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shadi
April 24, 2026

My experience was the worse, Don’t care of you tell them they just want to rush and sale the car More

by Luisyanahi0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t remember but yall can look up my account who sold me the car
April 24, 2026

It was a great experience. We walked in at 8:30 pm and walked away with a Van and 10:00 PM very smoothly and great experience. Fareed was great walking us through the whole pro More

by asifmuzaffar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fareed, Ahmed
April 22, 2026

I had an amazing experience with CarMax and I just had to share! From the moment I walked in, the process felt smooth, transparent, and stress-free. The team was professional, patient, and never made me f More

by MsShayH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morris Silvers
April 22, 2026

This location was incredible, with a truly family-friendly atmosphere. At first, I was hesitant because Carmax is such a large corporation. However, the team surpassed my expectations. I will More

by Camrynb36
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diana, her husband, and guy in financial department
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