CarMax
Houston, TX
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This was my second time purchasing a vehicle from this exact location. I actually traded in the first vehicle after 7 years to get the one I have now. I received way more than I expected for my car. Usual exact location. I actually traded in the first vehicle after 7 years to get the one I have now. I received way more than I expected for my car. Usually dealerships try to low ball you when trading in your car. Morris was great!! He worked hard to get me into the car I truly wanted. I drove there at 12:45pm in my Nissan Sentra and left with an even better vehicle maybe 3 hours later. I love my truck and glad I chose to give CarMax another try. Thank you Morris for being an outstanding salesman. Cant believe I was able to move my entire home and get a new car all before 5pm on a Saturday. I’m sooo thankful. I will see you guys again in a few years 👍🏽😉 More
Long wait times and they sold me SUV the AC pulley was bad and on top of that, the car only had 30,000 miles. Their cars are not certified, and they only allow a 30-day warranty if something is wrong with bad and on top of that, the car only had 30,000 miles. Their cars are not certified, and they only allow a 30-day warranty if something is wrong with the vehicle. After that you will have to pay money on top of car note to get it fixed More
Great customer service all of the sales reps were very respectful courteous and I was surprised how they were working with multiple customers at a very efficient pace respectful courteous and I was surprised how they were working with multiple customers at a very efficient pace More
The entire process is so easy. Pick a car and if you like it you buy it. The Service Dept. is great and they will take care of most reasonable requests. I have purchased 3 cars wit Pick a car and if you like it you buy it. The Service Dept. is great and they will take care of most reasonable requests. I have purchased 3 cars with CarMax and will do so in the future. More
I had an absolutely phenomenal experience working with Shadi. From start to finish, he went above and beyond in every way. His patience, honesty, and the genuine advice he gave me made the entire process Shadi. From start to finish, he went above and beyond in every way. His patience, honesty, and the genuine advice he gave me made the entire process feel smooth and stress-free. I haven’t purchased a car in several years, so I was honestly a little nervous going into it, but Shadi made me feel completely comfortable right away. From the very first phone call, he was attentive, professional, and made sure I was taken care of every step of the way. What really stood out to me was the level of hospitality and the personal connection we built. He took the time to get to know me, and I got to learn a bit about him as well, which made the experience feel even more genuine and not just transactional. Overall, everything was absolutely amazing. I highly recommend asking for Shadi if you want someone who truly cares, listens, and delivers top-tier customer service. He made this experience unforgettable. More
It was a great experience. We walked in at 8:30 pm and walked away with a Van and 10:00 PM very smoothly and great experience. Fareed was great walking us through the whole pro We walked in at 8:30 pm and walked away with a Van and 10:00 PM very smoothly and great experience. Fareed was great walking us through the whole process showing the van and explaining the warranty. More

