CarMax
Houston, TX
Filter Reviews By Type
Showing 81 reviews
The entire process is so easy. Pick a car and if you like it you buy it. The Service Dept. is great and they will take care of most reasonable requests. I have purchased 3 cars wit Pick a car and if you like it you buy it. The Service Dept. is great and they will take care of most reasonable requests. I have purchased 3 cars with CarMax and will do so in the future. More
I had an absolutely phenomenal experience working with Shadi. From start to finish, he went above and beyond in every way. His patience, honesty, and the genuine advice he gave me made the entire process Shadi. From start to finish, he went above and beyond in every way. His patience, honesty, and the genuine advice he gave me made the entire process feel smooth and stress-free. I haven’t purchased a car in several years, so I was honestly a little nervous going into it, but Shadi made me feel completely comfortable right away. From the very first phone call, he was attentive, professional, and made sure I was taken care of every step of the way. What really stood out to me was the level of hospitality and the personal connection we built. He took the time to get to know me, and I got to learn a bit about him as well, which made the experience feel even more genuine and not just transactional. Overall, everything was absolutely amazing. I highly recommend asking for Shadi if you want someone who truly cares, listens, and delivers top-tier customer service. He made this experience unforgettable. More
It was a great experience. We walked in at 8:30 pm and walked away with a Van and 10:00 PM very smoothly and great experience. Fareed was great walking us through the whole pro We walked in at 8:30 pm and walked away with a Van and 10:00 PM very smoothly and great experience. Fareed was great walking us through the whole process showing the van and explaining the warranty. More
I had an amazing experience with CarMax and I just had to share! From the moment I walked in, the process felt smooth, transparent, and stress-free. The team was professional, patient, and never made me f share! From the moment I walked in, the process felt smooth, transparent, and stress-free. The team was professional, patient, and never made me feel pressured at any point—which honestly made all the difference. They took the time to answer all my questions and made sure I felt confident in my decision. A special shoutout to Mr. Morris—he was absolutely great! He was knowledgeable, attentive, and truly went above and beyond to make sure I had a positive experience. His customer service made the process even more enjoyable. The selection was great, and I ended up finding the perfect car for me—a 2020 Acura RDX that I absolutely LOVE. The entire buying process was straightforward, from financing to paperwork, and everything was clearly explained along the way. What really stood out was how easy and convenient they made everything. No back-and-forth negotiations, no confusion—just a simple, customer-focused experience. If you’re looking for a hassle-free car buying experience, I definitely recommend checking out CarMax. They made what can sometimes be a stressful process feel exciting and empowering! #CarMaxExperience #CarBuyingMadeEasy #NewCarVibes More
This location was incredible, with a truly family-friendly atmosphere. At first, I was hesitant because Carmax is such a large corporation. However, the team surpassed my expectations. I will family-friendly atmosphere. At first, I was hesitant because Carmax is such a large corporation. However, the team surpassed my expectations. I will recommend this location to others. More
Mr brent went above and beyond to assist me in finishing the perfect car for my growing family he kept up with what was in stock made sure of what i wanted exactly and helped make the process so easy 10/10 the perfect car for my growing family he kept up with what was in stock made sure of what i wanted exactly and helped make the process so easy 10/10 customer service very kind and understanding as well he honestly deserves a raise in my opinion because of the quality of his customer service and the transparency of what’s going on with the process this was my first time getting a car with notes and he made it such an easy experience and I appreciate that very much he answered every question i had if i forgot information and had to ask he was genuinely kind about the answers and information he gave me id recommend him time and time again !! Hes definitely who ill deal with again if i ever get a 2nd car More

