CarMax

It was my third time going to carmax and i always feel comfortable buying cars there. People are very helpful thank you. comfortable buying cars there. People are very helpful thank you. More

Mr brent went above and beyond to assist me in finishing the perfect car for my growing family he kept up with what was in stock made sure of what i wanted exactly and helped make the process so easy 10/10 the perfect car for my growing family he kept up with what was in stock made sure of what i wanted exactly and helped make the process so easy 10/10 customer service very kind and understanding as well he honestly deserves a raise in my opinion because of the quality of his customer service and the transparency of what’s going on with the process this was my first time getting a car with notes and he made it such an easy experience and I appreciate that very much he answered every question i had if i forgot information and had to ask he was genuinely kind about the answers and information he gave me id recommend him time and time again !! Hes definitely who ill deal with again if i ever get a 2nd car More

Everything was easy peasy. The service was easy no hassle a great experience thank you so much The service was easy no hassle a great experience thank you so much More

It was Great, salesman was a perfect gentleman. Referred people to go to Carnac, they’re great. Referred people to go to Carnac, they’re great. More

I had a great experience at this dealership. They had the exact car I was looking for and Danielle was great. They had the exact car I was looking for and Danielle was great. More

This is my 3rd car that Tim help me find. He found a great deal and quality car that all my family members agree with. He is super knowledgeable, very pleasant and professional with great r He found a great deal and quality car that all my family members agree with. He is super knowledgeable, very pleasant and professional with great recommendations. The dealership is so simple and nice making it a relaxing experience. I’m considering. Doing my routine maintenance there given experience so far so we will see. Tim is trust worthy. More

The vehicle return was made quick and simple. ..on order for me to get a better rate... ..on order for me to get a better rate... More

The staff was friendly Aaron was the best , got me in and out . A couple signatures and i was pulling off the lot in my new car out . A couple signatures and i was pulling off the lot in my new car More

Really pleased with with getting a vehicle, the original sales rep lady was very knowledgeable and experienced, we must have spoken for a few hours, going over the entire process, when the the vehicle had sales rep lady was very knowledgeable and experienced, we must have spoken for a few hours, going over the entire process, when the the vehicle had arrived here in Houston, a CarMax employee called me to let me know the vehicle has arrived and is ready ,. That person that called me said some other guy was going to call me , this guy who called me was John , claimed the Sale of the Vehicle on paperwork, I assume his Commission, I. Turn I never met this guy in person , when I got in the vehicle to drive it home it was clean , minus the windshield inside had lots of streaks, it had a full tank of fuel, , , while I was driving home a check engine light came on , 😢 I stopped by AutoZone for them to check it out , the computer read out says it had something to do with the emissions control, will not pass inspection with this part being defective, I called car max service center and they were saying I could only bring it in on a Wednesday early morning, I work offshore, so that won't work , so my only option is fixe it myself and pay for the part , a couple of days has gone by John message me how everything was going , I told him the same thing that I am writing on here , that's the last I've heard from john, Anyway. I greatly appreciate the supior customer service. More

In store great—the toll free number was horrible. The people on the phone indicated if I didn’t look at/buy the car immediately the dealership would sell it to another buyer. Originally the car was The people on the phone indicated if I didn’t look at/buy the car immediately the dealership would sell it to another buyer. Originally the car was to arrive March 16th and my test drive date was March 18th. The car arrived from California two weeks early and the phone people insisted I move my test drive date. I was leaving on vacation in a couple of days and it was very stressful to change the test drive date. Iwas told I would lose my $1,599 shipping cost if I didn’t look at the car immediately. The in-store people told me none of this was true. More