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CarMax

Houston, TX

4.6
57 Reviews

16110 North Freeway

Houston, TX

77090

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Showing 57 reviews

December 26, 2025

Sales lady (Flora) very nice and considerate! Wait time for paperwork and loaner inexcusable. I have purchased (5) vehicles from CARMAX, and this was the worst experience from any dealership I More

by plystlmn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Flora (exceptionally wonderful)
December 25, 2025

My 2nd purchase and a great experience, I have recommended to others friends and family. . More

by carrellworley
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
One
December 25, 2025

Amazing experience we had for the carmax home delivery. everything was easy and fast. Professional and thorough. More

by amlindell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Renee
December 19, 2025

I'm a returning CarMax customer. And I'm surprised that the experience, from over 10 years ago, has stayed consistent. No pressure. Accurate market pricing. Fair terms and minimal de More

by briandeanhoff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime,
December 18, 2025

My experience with Mario the sales person and the whole team was amazing, Mario walked me through the whole process since I had never purchased a car from Carmax and he made the whole experience seamless. More

by Juan H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Cabrera
December 13, 2025

everything went very smooth from start to finish. i traded in my Subaru Outback for a pickup truck, as we have sold our house and will be moving. More

by aubreyjordan
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Renee Corona
December 09, 2025

This is my fourth car that I have purhased for CarMax. I got a great deal with my trade in and financing was a breeze. More

by flwilliams
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Unknown
December 08, 2025

My second time purchasing a vehicle here always outstanding customer service & always get the job done. More

by LaToya
Recommend Dealer
Yes
Employees Worked With
No sure
December 08, 2025

Our experience with carmax has been excellent from the start. Our salesperson Jackie was amazing. We had to go back in because a tire had a slow leak and Ehrik in the service department took great care of More

by swilkinsafam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie, Ehrik
December 02, 2025

Found what we wanted almost immediately, Eliah a great help and source - even offered to come in on his day off to complete the sale, Great surroundings. More

by gailtoo
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eli Amptman
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