CarMax
Houston, TX
Filter Reviews by Keyword
By Type
Showing 95 reviews
The experience my wife and I had with Waleed and the rest of the staff was top notch. Fast, convenient and professional. Best way to buy a used car for sure. of the staff was top notch. Fast, convenient and professional. Best way to buy a used car for sure. More
Overall they were great! I had to wait a bit for a sales rep, even with an appointment. Everything afterword was worth it. My rep Eli was excellent with information, and help I had to wait a bit for a sales rep, even with an appointment. Everything afterword was worth it. My rep Eli was excellent with information, and helping me figure out which car/deal was best for my needs. Then he walked me through the entire procedure. I paid $600 to have the car brought in from GA to TX and it took over 2 weeks to get there. I passed up other cars at other dealerships, because of my non-refundable transfer fee. Luckily the car has met my expectations so far. Just a very long highly anticipated wait for it to get there. They could improve on the transport times, especially with how much they charge. As mentioned, overall it was a great outcome. I will go see them again, if needed for a car in the future. More
I didn't like the service. The car I bought has several dents that they didn't show me. The loan they offered me had a higher interest rate than the one advertised on the CarMa The car I bought has several dents that they didn't show me. The loan they offered me had a higher interest rate than the one advertised on the CarMax website, even though I have excellent credit. The inspection report they gave me contained incorrect information, so it was a bad experience at CarMax. More

