CarMax

I absolutely would not recommend this location. My car buying experience was terrible. I completed the online application prior to my appt, was supposed to just come in, sign paperwork and leave. L My car buying experience was terrible. I completed the online application prior to my appt, was supposed to just come in, sign paperwork and leave. Literally turned into - 6 hour process. When I finally did get my car, it was not clean at all. The salesman Eli, was terrible and lied throughout the entire process. Brandye did go out of her way to make things right, however it still was a terrible experience. The day after my 10 days was up, the car broke down. I called the location (North Houston) where I got the car. The service advisor was extremely rude and hung up the phone in my face. I ended up calling another location (College Station). They did go out of their way to help me. Again, I would not recommend the north Houston location. Also, do your own homework. They do not do the thorough inspection as they claim they do. TERRIBLE EXPERIENCE!!! More

Good selection of vehicles. Juan was very helpful.. service dept could use improvement. Business office was helpful in correcting a problem when someone dropped the ball. Juan was very helpful.. service dept could use improvement. Business office was helpful in correcting a problem when someone dropped the ball. More

My sell rep Omar was fantastic he made the process way easier by helping me over phone before I came inside easier by helping me over phone before I came inside More

Honestly, CarMax has become my go to place for when I need a car they make the process really easy and simple and this experience was no different. need a car they make the process really easy and simple and this experience was no different. More

Great saleswoman, Ms. Tiffany Very professional and detailed in helping me understand the process.Thanks for her hard work!! Tiffany Very professional and detailed in helping me understand the process.Thanks for her hard work!! More

Jose was my salesman and he simply just showed me cars that worked for me and what I needed and also gave good recommendations between choices . Easy process as well that worked for me and what I needed and also gave good recommendations between choices . Easy process as well More

Ms. Tiffany at the North Houston location was awesome and made the experience great. Will definitely recommend Carmax…. made the experience great. Will definitely recommend Carmax…. More

Sales person George, was very professional and knowledgeable. Answered all my questions about the vehicle I was interested in and I did not feel pressured in any way. This is my 3rd car from Carma knowledgeable. Answered all my questions about the vehicle I was interested in and I did not feel pressured in any way. This is my 3rd car from Carmax and I will always go back because of their wonderful service. More

Sales lady (Flora) very nice and considerate! Wait time for paperwork and loaner inexcusable. I have purchased (5) vehicles from CARMAX, and this was the worst experience from any dealership I Wait time for paperwork and loaner inexcusable. I have purchased (5) vehicles from CARMAX, and this was the worst experience from any dealership I have ever been through! More

My 2nd purchase and a great experience, I have recommended to others friends and family. . recommended to others friends and family. . More