CarMax

Tough call on whether or not I would recommend. The first sales person kept walking away, telling us he had to “help the Tesla customers.” OK. Not sure why we didn’t get assigned to someone el The first sales person kept walking away, telling us he had to “help the Tesla customers.” OK. Not sure why we didn’t get assigned to someone else – there were people sitting around. Eventually, that guy’s shift ended, or he went to lunch, and another sales person was so helpful that he even showed us how to work the jack in case of a flat tire. The bigger issue is that all four tires had minimal tread and we asked for replacements as part of the sales deal. They said “yes, we can replace tires because two of them are cracked.” I didn’t catch that they were only offering to replace two of the tires. Whatever. Can we get that done at a Carmax location closer to us? Sure! Only it took four weeks, and reaching back out to the sales team, twice, to get the service department at the other Carmax to respond. So the tires are “on the schedule to be replaced” six weeks after the purchase date. At this point, I’m not sure whether I would like to return the vehicle and just say forget about it, or buy a set of four tires from a place that I know will service them if there’s an issue- since I’m still going to have to purchase two new tires anyway. And in the meantime, my child is driving on low tread. More

This whole experience was wonderful. Tyler helped me get the car I wanted and made the whole process enjoyable. Tyler helped me get the car I wanted and made the whole process enjoyable. More

Meagan Kurtz did an outstanding job! !! Meagan's knowledge and help will keep us coming back! !! Meagan's knowledge and help will keep us coming back! More

Mike Miller was great! He made the process easy and was very helpful. I wouldn’t hesitate to do business with Car Max again. He made the process easy and was very helpful. I wouldn’t hesitate to do business with Car Max again. More

The car arrived at my local Carmax in a condition that the local dealer said did not meet their standards and I have not had a chance to even test drive it yet. the local dealer said did not meet their standards and I have not had a chance to even test drive it yet. More

I had to submit a request to ship the vehicle to a closer dealership 3 times before I got a phone call. I was told about 7 days and it’d be ready to test drive. I’m on day 9 and haven’t received a call about dealership 3 times before I got a phone call. I was told about 7 days and it’d be ready to test drive. I’m on day 9 and haven’t received a call about the test drive yet. Fingers crossed maybe soon. More

I came into CarMax in Tulsa to discuss a specific car located in Texas. I was helped by Jaime Monroe and she was very knowledgeable and did not pressure me to buy anything. They are bringing the car I wa located in Texas. I was helped by Jaime Monroe and she was very knowledgeable and did not pressure me to buy anything. They are bringing the car I want to buy from Texas for FREE and based on the guarantees CarMax provides I feel so comfortable making the purchase. This is the easiest purchase of a vehicle I have ever had. Thank you Jaime, I’m very satisfied and at ease with my choice! More

Tell you one thing, sign another. Fair price but high interest. Anything goes wrong, diagnostic fees for everything separately before you even know if it's covered under your warranty, Fair price but high interest. Anything goes wrong, diagnostic fees for everything separately before you even know if it's covered under your warranty, and that's when you can get them to call you back to get an appointment. Very dissapointed. More

What 125+ point inspection?? If you're desperate for a vehicle, this place is for you. It's a must to have the car inspected by a true experienced techinician from another dealer If you're desperate for a vehicle, this place is for you. It's a must to have the car inspected by a true experienced techinician from another dealership soon after the purchase from Carmax. I'm sure you'll be suprised by what they find. From spiders to bad rear brakes and rotors. The 125+ point inspection Carmax "states" they perform is false advertising. In March of 2014, I purchased a 2010 Honda Accord. Previous to that, I purchased a 2007 Ford Freestar for my wife. We had a great experience throughout the purchasing process. We even received a great appraisal for the cars we traded in! Silly me, I failed to have the Accord inspected by an experienced mechanic after the purchase. In August I had the oil changed in the car by another dealership (NOT CARMAX). The dealership made a thorough inspection and found out my rear breaks and rotors need to be replaced ASAP. That's going to cost me $300! I called Carmax a week after that to state my complaint, but had to leave a message for the floor manager. No call back. I called again a week after that and had to leave another message for a different floor manager. Mind you, I'm calling during regular business hours. I"ve left three messages for these guys with no return call! If Carmax put my car through a 125+ inspection after picking it up from an auction yard, wouldn't they have notated the rear brake's condition?? Carmax sells "auctioned" cars. It's a "sell as is" policy for this company apparently. Save up your money and go to a real dealership and purchase a new car or purchase from someone you can trust. More