CarMax

Everyone here at this location was super friendly! Easiest process of buying a car! I will definitely recommend CARMAX to everyone I know looking for a car l. Thank you CARMAX for the amazing experien Easiest process of buying a car! I will definitely recommend CARMAX to everyone I know looking for a car l. Thank you CARMAX for the amazing experience! More

THIS IS MY SECOND CAR FROM CARMAX. WE ENJOY THE HONESTY AND FRIENDLY PEOPLE EVERYONE TENDS TO YOUR NEEDS. WATER, COFFEE ETC. WE ENJOY THE HONESTY AND FRIENDLY PEOPLE EVERYONE TENDS TO YOUR NEEDS. WATER, COFFEE ETC. More

Honestly, I'm not impressed. The pros: I found a car I love, the cons: everything else. It felt like pulling teeth to get answers on anything. The sales team doesn't know anythin The pros: I found a car I love, the cons: everything else. It felt like pulling teeth to get answers on anything. The sales team doesn't know anything about the mechanics of the vehicles- when I asked about the tire tread (which looked low) I was told that "their mechanics do a 30 point test which this passed", I asked about the brakes, same answer- general upkeep, same answer. When I took the car to my own mechanic after purchasing it, they let me know it was a great car but the brakes needed replacing due to rust, likely from sitting on the lot without being looked at, that the tires had 1mm on the tread and needed replacement asap, and the vehicle hadn't had its 30k mile checkup. I do not buy vehicles willy nilly, but I feel completely taken advantage of in this process. Sure there's the "return this for any reason within 10 days" policy, but it's more complicated than that- I actually like the car, I just don't think it's acceptable to sell something (at pretty much the top price for what these sell for) and have me need to turn around and spend another 3.6k on it within a month. ESPECIALLY when I asked about these specific issues and assured it was fine. Shame on you. More

A great experience overall! Working with CarMax was such a positive experience for me, excellent care and customer service! Working with CarMax was such a positive experience for me, excellent care and customer service! More

Friendly, knowledgeable salesman, paperwork was straightforward and easy to complete. The car was in great shape when released to me. straightforward and easy to complete. The car was in great shape when released to me. More

Absolutely amazing! They worked really hard to get me into my car and the follow up service was perfect! They worked really hard to get me into my car and the follow up service was perfect! More

Best experience ever. It was a wonderful experience, great customer service. Everything went smoothly, and everything was perfect. It was a wonderful experience, great customer service. Everything went smoothly, and everything was perfect. More

sold me a damaged used coupe, been in the shop since i bought it. service advisor Carlos was indirect and unhelpful. Broke down and needed a tow. Terrible Sales dept and Service. bought it. service advisor Carlos was indirect and unhelpful. Broke down and needed a tow. Terrible Sales dept and Service. More

I had a great experience with this dealership and German who helped me. I went and drive a couple different cars and really liked one but it was in Colorado springs. For it shipped to 104th and waited. Ger who helped me. I went and drive a couple different cars and really liked one but it was in Colorado springs. For it shipped to 104th and waited. German was easy to reach out to and helped me now than once during the waiting process and checked on the car for me. I went when the car arrived and ended up purchasing it. German was waiting for me when I got there and helped with the purchase he then wrapped a big bow on the car and just made me feel special! I tell everyone about my positive experience here!! More

Not nearly enough time to test drive vehicle. Never provided the detailed inspection report. Vehicle did not have current, up to date service and none was offered. Never provided the detailed inspection report. Vehicle did not have current, up to date service and none was offered. More