CarMax
Federal Heights, CO
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Roland was easy to work with and was helpful and knowledgeable with no pressure. The service department on the other hand is kind of a pain with no call backs until my frustration boiled over in my knowledgeable with no pressure. The service department on the other hand is kind of a pain with no call backs until my frustration boiled over in my last voicemail. Please get rid of the AI xx and have humans answer your phones. More
I always come back to Carmax because they always take good care of my husband and I when we come in for a new car. This is number three. The experience has been great every single time quick fast and in good care of my husband and I when we come in for a new car. This is number three. The experience has been great every single time quick fast and in a hurry, we are out of there our last person Donovan and his training did absolutely amazing. Recommend them 100%. More
Smooth process. Knowledgeable staff. Refreshing to have a no hassle and no pressure experience. Herson was great to work with! Knowledgeable staff. Refreshing to have a no hassle and no pressure experience. Herson was great to work with! More
The showroom was large and like new. Lots of options available including cars at many other locations. NO PRESSURE! Got everything done in one visit - drove my car home that day. All e Lots of options available including cars at many other locations. NO PRESSURE! Got everything done in one visit - drove my car home that day. All employees were very easy to work with. More
A great experience. The salesman who helped me was wonderful. I would recommend any one looking for a car to go CarMax. The salesman who helped me was wonderful. I would recommend any one looking for a car to go CarMax. More
This is a reflection of CarMax more than any individual. I think if your car doesn't have issues it would be seamless, however, CarMax missed major issues on their pre-inspection. Short story, two days af I think if your car doesn't have issues it would be seamless, however, CarMax missed major issues on their pre-inspection. Short story, two days after purchase my wife noticed issues, had it inspected by Toyota, ~$13,500 worth of work including transmission and front shocks. Was so obvious there was no way a mechanic actually inspected the vehicle. We needed a vehicle quickly, now all of our money will be tied up a month and a half, days of calling and not getting called back, they wouldn't allow Toyota to do the work, etc. Ended up being more akin to working with a cable company when there was issues. No compensation to date. Requested, doubt we will get any. More

